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DezrezLegal Reviews 

423
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and exceptionally helpful during house sales and purchases. Consumers appreciate the consistent updates, fast responses, and online tools that keep everyone well-informed at every single stage. Conversely, a small portion of people felt frustrated by slow response times and unexpected delays during their transactions. Some reviewers were not happy with the poor communication and unhelpful support encountered when dealing with post-completion issues. A few customers also noted that unresolved problems and chain complications made the overall process much more stressful.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service throughout their... See more

Service

Consumers find service to be positive and appreciate the helpful support received during property purchases... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being courteous,... See more

Response time

Customers had ambiguous experiences with response time. Many reviewers praised the fast communication, noting... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is smooth and well-updated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone I spoke to at Dezrez was courteous and helpful. My solicitor, Sara, worked very hard throughout a protracted moving process. I was kept fully informed at all times, and she was caring and su... See more

Company replied

Rated 5 out of 5 stars

I couldn’t rate Dezrez Legal highly enough. What turned into a difficult and stressful transaction due to complications further down the chain was handled brilliantly by Samantha Matthews. She did eve... See more

Company replied

Rated 5 out of 5 stars

Not having sold a property for some forty years, using a Conveyancer was completely new to me. Dezrezlegal soon removed any possible doubts I had. Their fast moving team were impressive with their con... See more

Rated 5 out of 5 stars

Shani and team helped make our whole house sale experience as smooth as possible. The web portal gave transparency and kept us up to date which was especially important to us as we are based overseas.... See more

Company replied


Company details

  1. Real Estate Attorney

Written by the company

DezrezLegal provides a seamless and efficient conveyancing experience, putting people at the centre of every transaction. Whether you're buying, selling, remortgaging or transferring equity, our expert team is dedicated to making the process as smooth and stress-free as possible, offering more certainty and less hassle. We understand that moving house can be one the most stressful times in your life and conveyancing can be complex, which is why we leverage cutting-edge technology and streamlined processes to minimise delays and get you to completion faster. Our tight integration with the Dezrez state agent CRM offers a unique advantage, allowing for a smoother exchange of information and reducing the need for you to repeat details. Whether your estate agent uses Dezrez CRM or not, our focus on technology and customer service means you have a better experience. We pride ourselves on clear communication, proactive updates and personalised service, ensuring you're kept informed every step of the way. Our commitment to exceptional customer service has been recognised with awards, including being named Customer Service Champions at the British Conveyancing Awards in both 2022 and 2024, and being shortlisted again for 2025. Choose DezrezLegal for a faster, more efficient and less stressful conveyancing experience – one that prioritises your needs and delivers more certainty, less hassle, with people at the centre.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

423 reviews

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Asks customers to review

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Replied to 58% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(423)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dezrezlegal provided us with the utmost…

Dezrezlegal provided us with the utmost pleasurable experience whilst moving. A fantastic company that I would always return to in the future. Adnan was absolutely incredible, we had no issues at all. Everything was so easy and stress free.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic conveyancing

Laura and the team at Dezrezlegal have been brilliant throughout a rather long home buying/selling process. The solicitors on our sellers side have been challenging to say the least but Laura has kept us up to date throughout, chased the other solicitors, moved things along as quickly as possible and given helpful advice. She has been friendly and easy to communicate with. I would recommend Dezrezlegal to anyone looking for conveyancers.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with the professional way…

Very pleased with the professional way our conveyancing was handled. I liked the portal which was a good way to stay in touch. My only criticism is that a telephone call can take a long time and a return call is slow, otherwise I’d recommend the company

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent conveyancing service

Excellent service, we were kept fully informed at every stage of the sale, and Samantha was always available promptly to respond to any questions or concerns. A professional team, and pleasant and human with it too, I’d highly recommend.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I recently sold my late sister's property and Dezrezlegal provided the conveyancing service. It was an excellent experience from start to finish. I was allocated to Rachel Clark and both Rachel and her team were professional, friendly and approachable. The communications and information provided were very good and the online portal made it easy to track progress and upload documents etc. Although it was a straightforward sale, there were considerable delays caused by other parties lack of or inadequate responses and the team were tenacious and determined when progressing matters. I would thoroughly recommend Dezrezlegal for the efficient and effective service they provide. They made an experience that was complex and sometime quite emotional for me much more bearable.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

A team that goes above and beyond

Rachel and the rest of the team at Dezrez Legal have made our experience nothing short of amazing. We’ve had a difficult time with three properties falling through due to seller complications, but Dezrez were there for us every step of the way. In the last month we’ve gone from sale to exchange without a hiccup, a true testament to how quickly they can work when a seller has all needed documents in order. I would highly recommend their services if you’re looking at moving!

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I wholeheartedly recommend DezrezLegal for anyone seeking expert support with their home-moving journey.
The team was consistently available to address any questions or concerns, whether by phone or email. The online portal proved to be an excellent resource for staying informed throughout the process.
We were assigned Samantha as our caseworker and she, along with her team, provided outstanding service. Their commitment went above and beyond our expectations.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault them

I couldn’t fault Dezrezlegal throughout the process of buying my house. They were clear and helpful throughout and fast! I would not hesitate to use them again in the future, the Hoowla software for tracking the process was great

31 October 2024
Unprompted review
Rated 5 out of 5 stars

A perfect team to make the legal aspects of your home move perfect.

The team were always on hand to answer any questions or queries I had either by telephone or email. The online portal gave me clarity as to the progress of both the selling and buying stages.

I was allocated Victoria Evans as my case handler whereby she and her team were nothing short of exceptional.

Kudos to Victoria and her team who, quite simply, went above and beyond.

I highly recommend DezRez Legal for your legal home moving needs.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

It's always stressful selling a…

It's always stressful selling a property and having a good Conveyancer is important . Communication for me is the most important thing and I must say the portal was very helpful and whenever I needed something or vica verca it would happen very quickly, no chasing or waiting.
Thanks for your support with the sale.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Brilliant service
I highly recommend Dezrezlegal, my house purchase and sale has been stress free, I exchanged in 2 months and 2 weeks.
The online Portal keeps you up to date with progress of sale and purchase, any queries are answered same day by great staff, Kate Packer was great and all other members very helpful, if a staff member was off, another one stepped in, they work very hard and late to get all queries and documents dealt with in quick time .
I already recommend to my friend to use them when she moves house

31 October 2024
Unprompted review
Rated 1 out of 5 stars

Homeless! Awful solicitors who don’t care

Extremely unhappy with the service they have provided! Back in 2021 I was removed off a land Title registry after a a transfer of equity, signed the papers etc and it was done. It has now comff ref to my attention that I’m still on the land registry as a joint owner and now I’m unable to complete a purchase of a shared ownership property. Currently renting and have been served with an eviction notice so hand tk find somewhere to live asap as my landlord will take me to court. I can’t afford to rent anywhere and shared ownership was the most affordable. I have contacted the solicitor several times by phone and email expressing my dissatisfaction and had one initial email to say they had made an error and will sort it and it’s not been 10 weeks and they won’t respond to my emails of texts and I’m on the verge of being homeless!

24 October 2024
Unprompted review
DezrezLegal logo

Reply from DezrezLegal

We are truly sorry to note the content of your review. The comments, which you have made are certainly not representative of the usual and expected, exemplary levels of service, which we provide. Please kindly respond to our request for further information in order that we may investigate matters for you. Dezrezlegal.

Rated 5 out of 5 stars

Brilliant company - strongly recommend

I would highly recommend Dezrez Legal. From the beginning of our house moving journey, our solicitor - Victoria - was fantastic. Victoria demonstrated excellent communication, was personable and empathetic. The emails were always professional and informative and were done in a kind and respectful tone. Communication over the phone was the same. I’d absolutely use their services again. House move had proved stressful in places but I have to admit it was through the hard work of our solicitor that everything was much calmer and more efficient.

30 October 2024
Unprompted review

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