I had same exact experience Heidi Marcus had. The Customer Service Voicemail is a recording from Columbus Day. When I try to submit Damage Claim errors occur and the form states Order is not recogni... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order arrived damaged and cheaply made, frame is worthless. When I attempt to initiate a return the website claims they cannot find my order. Total scam. I have tried to contact customer service duri... See more
Company replied
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- info@desenio.com
- www.desenio.com
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The prints came super fast an safely…
The prints came super fast an safely pack, even though one of the frames was coming apart, a little bit of crazy glue fixed it. The prints are even better in person and I love that they give us ldead on how to do a wall art.
20 March 2025
Thanks for quick delivery and great…
Thanks for quick delivery and great framing! No hassle, pretty awesome.
I'll be back!
21 March 2025
Excited about my purchase
The art work arrived timely and looks exactly as pictured on the website. It high quality and reasonably priced. This was my first purchase but definitely will not be my last.
20 March 2025
Underwhelmed
The frame came with gaps at the edges where it wasn't connected properly, a bit flimsier than I expected for the price. The acrylic "glass" scratches easily.
13 March 2025
Reply from DESENIO US
Hi,
We are truly sorry to hear that your posters were damaged.
While we exercise special attention in high-quality packaging to guarantee safe delivery and in selecting the appropriate items, we acknowledge that discrepancies may occasionally arise.
Rest assured, our Customer Service team will be in contact with you shortly to address this issue. With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.
Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.
DESENIO
Loved the piece and the price
16 March 2025
The shipping was fast and every poster…
The shipping was fast and every poster is intact! The color of the posters is vibrant and exactly what i expected. Not overpriced like other company.
12 March 2025
Beautiful artwork!!
27 February 2025
I love the Morris and co
I love the Morris and co. Willow boughs Trey. It matches my rug perfectly and adds a perfect touch to my kitchen backsplash.
8 March 2025
The prints came so fast
The prints came so fast, they were all at a great price & I love the selection Desenio has. Will definitely be buying more art from them!
7 March 2025
I have already ordered before and…
I have already ordered before and really like the quality of the art work. Whether it is poster or canvas I love it
8 March 2025
Good first experience with Desenio
Products were sent in a timely way. Well packaged. Prints high quality. Impressed with the frames and their hardware.
Would like to see you offer larger sizes.
8 March 2025
Good quality reproduction
Good quality reproduction. Quick delivery. Unfortunately did not include the full original in the image.
7 March 2025
Will Shop Again!
Easy site navigation, was able to find everything I was looking for and then some.
7 March 2025
Amazing quality and unmatched price!
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three times as much through other vendors but I was thrilled when I opened it because it is such great quality! I was also impressed by the packaging—it was placed carefully between hard boards before being placed in the box and had a protective piece running along its seam for when you are slicing the package open, which is key! Don’t hesitate to purchase if you’re on the fence! I’ll be buying more pieces in the future!
3 March 2025
Highly recommend!
I had been searching for artwork for a gallery wall for a long time. Desenio came through with a great range of artwork! Shipping was fast and packaging was good.
3 March 2025
These prints are awesome and the price…
These prints are awesome and the price is sharp. Very much recommend.
2 March 2025
Made her happy!
Cute, Fast, Excellent Product. Ordered a canvas print. I came quickly. My gift recipient loved the quality and the artwork. Thank you
1 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.