Would like to see more brands in make up category. Was hoping to get Anastasia mascara included with my order. Pretty popular line. Was also surprised and greatly dissapointed that with an over $300... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great sale and bonus gifts. I like the selection of items and always find things I want to try. When I went to bed last night, I had a full cart ready to purchase for this morning (a payday). Unfor... See more
Company replied
It was a struggle to get my promised 25% promised discount, but eventually got it, which I appreciated. I also don’t like being badgered several times at the end of my order to add more items. It c... See more
Company replied
I tried to use the 20% discount that they were offering. When I put the code in, it would not accept it. Later I received a code on my text and I used that. The first time shipping was free but when I... See more
Company replied
Company details
Information provided by various external sources
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Contact info
90254, Hermosa Beach, United States
- 800.213.3376
- service@dermstore.com
- www.dermstore.com
4.1
Great
53K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Order delivered promptly
Order delivered promptly. I look forward to using the cleansing oil.
26 May 2026
It was easy to navigate the website
It was easy to navigate the website, with AI assistance if needed. I was also able to make my purchase effortlessly, without much hassle.
25 May 2026
good selection of products
good selection of products, easy to navigate. I appreciate the sales.
26 May 2026
Love all the products and fast shippiny
26 May 2026
Always trusted in your service and…
Always trusted in your service and products. Sometimes it’s not a long wait to deliver but the last time it was.
26 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was very happy to get this product
I was very happy to get this product. However on the second use the pump is not working and cannot get product out to use. I have bought this product at store fronts for years and never had this happen. I now have no makeup to wear.... How do I get a refund or replacement in a timely manner?
21 May 2026
Reply from Dermstore
Hello Ro,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order arriving faulty. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
First time order
I was upset after I recieved an email that my order was delayed with no details of when it may be processed. However within a few hours I was updated the order was processed and out for delivery. Thank you for great customer service!
21 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the delivery of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
First time user with good experience…
First time user with good experience placing orders online. I tended to buy multiple items in one card, it'll be nice to have a quick add to cart icon so I don't have to click continue shopping every time I add an item to my cart
I saw other sites offer heart icon as favourite list, once I'm ready I'll go to my favorite list, select the items and move to the cart or simple click buy.
25 May 2026
I love the product!
I love the product!
Website is easy to navigate and email verification of order is great.
26 May 2026
Easy to order
26 May 2026
Dermstore-TRY THEM!
Dermstore has helped me save on my favorite product, OBAGI, by offering discounts. My order is always delivered on time. And I would recommend Dermstore to anyone who likes good facial products!
25 May 2026
Stock up on Skincare Essentials
Loved shopping the MDW sale for my skincare routine. Was excited to see Dermstore now carries the Neurae skincare line
26 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I was given a code for a discount upon…
I was given a code for a discount upon signing in, and there wasn’t an entry block at checkout for the code abd thus no discount given as advertised
24 May 2026
Reply from Dermstore
Hello Diane,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Good value for excellent EltaMD products
25 May 2026
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
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