On the basis that people who come here…
On the basis that people who come here are vulnerable, desperate and weak both mentally and physically.
I would have thought the Management Team (owner) would have shown more empathy, despite being an ex addict himself.
Very happy to re admit patients and get full fees again as oppose to allow them to complete the program.
On what basis can you ask someone to leave and not allow them back to finish the course but happily re admit for a further £15,000.
No compassion or empathy
Reply from Your Super Search Engine - Delamere.com
Dear Raj, Thank you for your comments. We have no record of your stay, yet it might be that you are a loved one or family member of a former guest, perhaps? Completion rates at Delamere are very high; close to 100%. On very rare occassions and only if a guest were to breach our guidelines and jeapordise the safety of the community would we discharge a guest. If a guest chooses to leave early of their own volition due to unforeseen circumstances we suspend their care plan and retain a credit on their account such that they can return to complete the programme. If on reapplying further detox is required we need to charge an increment for this given the level of medical care associated with detoxing a guest. Our terms are made clear at inception at the point we contract with guests. Reviews from alumni are currently captured on Google and the medical review platform, Doctify. If you’d like to submit a formal complaint, our complaints process is posted on our website and is made available to all guests. Kind regards, Martin Preston, Founder & CEO, Delamere Health Ltd