They gave good advice, sold the products we needed and helped us with recommendations of products we will need in the future.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Defib World know their products,the servisce is efficient and smooth .Fantastic company to deal with .
Company replied
It was easy to use the website and purchase the required replacements. It was good to be kept in touch with the delivery status. The pads were received promptly allowing the defib to be put back into... See more
Company replied
Arrived next day as stated in terms and conditions of purchase. Good deal on Defibrillator battery and pads.
Company replied
Company details
Written by the company
Defib World is a UK supplier of lifesaving heart defibrillators, cabinets and accessories including replacement batteries and electrode pads.
Contact info
United Kingdom
- 0330 223 6336
- sales@defibworld.org
- www.defibworld.org
4.6
Excellent
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
16 October 2025
Unprompted review
Reply from Defib World
Thank you for your review, we really appreciate it. We are very glad we could provide you with 5* customer service.
Thank you,
The DW Team
Ease of ordering and payment
As a Local Government Organisation, the ability to receive an invoice for payment, rather than having to use a personal card was much appreciated.
6 October 2025
Unprompted review
Reply from Defib World
We're glad to hear that the option to receive an invoice worked well for your organisation. We're always happy to support in any way we can.
Kind regards,
The DW Team
Really good customer service very…
Really good customer service very helpful and friendly and orders come out quickly and well packaged
17 September 2025
Unprompted review
Reply from Defib World
We're thrilled to hear you had a positive experience with our customer service and order process.
Thank you,
The DW Team
Fast efficient service
1 October 2025
Unprompted review
Reply from Defib World
Thank you for your review, we really appreciate the 5 stars.
Thank you,
The DW Team
Friendly and professional staff
Excellent support and advice on purchasing the correct product
15 September 2025
Unprompted review
Reply from Defib World
Thank you for your very kind review.
We are glad we were able to provide you with the support and advise you needed.
Thank you,
The DW Team
Helpful staff and prompt delivery
Helpful staff and prompt delivery. Thanks
12 August 2025
Unprompted review
Reply from Defib World
Thank you so much for the 5-star review. We're glad to hear you found our staff helpful and the delivery was quick.
Thank you,
The DW Team
Reply from Defib World
Thank you for your five star review, we really appreciate it!
Many thanks,
The DW Team
Easy transaction online.
Easy transaction online.
Fast shipping.
Exactly as described.
Many thanks.
2 August 2025
Unprompted review
Reply from Defib World
Thank your for your 5 star review, it's really appreciated
We are very glad that you had easy and speedy experience.
The DW Team
Excellent service to deliver our AED
Excellent service to deliver our AED.
It arrived safely and on time.
Competitively priced, very satisfied thank you.
16 August 2025
Unprompted review
Reply from Defib World
Thank you for your very kind review, we really appreciate it.
We are so glad that we could offer you a quick service and competitive pricing.
Thank you,
The DW Team
AED pads and batteries
Always buy pads and batteries for community AED here.
10 August 2025
Unprompted review
Reply from Defib World
Thank you for your 5* review.
We really appreciate your continued support.
Thank you,
The DW Team
Easy to order the product that i…
Easy to order the product that i Wanted. Good service and delivered to my expectations.
17 July 2025
Unprompted review
Reply from Defib World
Thank you for your feedback! We're glad the ordering process was simple and that everything was delivered just as expected.
Thank you,
The DW Team
Replacement Battery
Easy to identify the required battery for our defibrillator.
Efficient service.
22 July 2025
Unprompted review
Reply from Defib World
Thanks for your 5* review! We're glad you found the right battery and that our service was efficient.
Thank you,
The DW Team
Best price, easy order and prompt delivery.
Very good product that we use across our business footprint. This was the best price I could find for the complete (genuine) product including battery and pads across the internet in Jul 25. Easy to order and very prompt delivery. When any of our 'fleet' of AEDs needs replacing or consumables in future, Defib World is the first place I will look and then a quick check that they still offer the best value for money. Absolutely satisfied with this supplier.
7 July 2025
Unprompted review
Reply from Defib World
Thank you so much for your very kind review!
We’re thrilled to hear that you found our pricing competitive and the ordering process smooth. It's great to know our products are supporting your business across multiple locations.
We look forward to continuing working with you and providing the best value and service for your AED needs.
Thank you,
The DW Team
Replacement defibrillator pads.
Found the required replacement pads on line in stock and ordering was simple. Quick delivery at reasonable postage costs. Will use this supplier again. Thanks
4 July 2025
Unprompted review
Reply from Defib World
Thank you for the 5-star review!
We're glad to hear you found the replacement defibrillator pads easily and that the order was delivered quickly. We really appreciate your support and look forward to serving you again in the future.
Thank you,
The DW Team
Swift
Swift, efficient service. Delivered what I needed when I needed it and cheaper than other providers.
10 July 2025
Unprompted review
Reply from Defib World
We're pleased to hear that you found our service swift, efficient, and competitively priced. Thank you for your feedback.
Thank you,
The DW Team
The sale person was very knowledgeable…
The sale person was very knowledgeable and friendly and answered all my questions. This enabled me to make a decision on the defibrillator that met my needs. The price was excellent.
24 June 2025
Unprompted review
Reply from Defib World
Thank you for the 5-star review.
We're pleased to hear that a member of our team was knowledgeable and friendly, and able to assist you with your decision. Great to know you were happy with the price too!
Thank you,
The DW Team
Excellent service from start to finish.
Excellent service from start to finish.
Ordering our defibrillator was quick and straightforward, delivery was prompt, and the team were helpful and knowledgeable throughout. Highly recommended
18 July 2025
Unprompted review
Reply from Defib World
Thank you very much for your kind review.
We're glad the ordering process was quick and easy, and that your delivery arrived promptly. It's great to hear our team could provide helpful and knowledgeable support.
We truly appreciate your recommendation!
Thank you,
The DW Team
Reply from Defib World
Thank you for your kind review.
We are so pleased we could offer a great price and speedy delivery.
Thank you,
The DW Team
really impressed with the unit but the…
really impressed with the unit but the door alarm is rubbish .a better system would be better.
thanks for the reply but the unit i was sent does have a alarm with it ,i do not know what order you are looking at but i would not have bought it without one.
7 March 2025
Unprompted review
Reply from Defib World
Thank you for your review.
We are glad to hear hat you are pleased with your unit. I have reviewed your order and can see that the cabinet you have ordered does not have an alarm feature included, please do let us know if we can help.
Thank you,
The DW Team
Reply from Defib World
Thank you for your 5* review.
Many thanks,
The DW Team
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