Bought a bedframe from Debenhams and on delivery it turns out the bed is from vidaXL, a company we've previously had issues with lots of missing items. Luckily bedframe was complete but we wouldn't... See more
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Ordering and delivery was straighr forward but i had to return my purchases due to poor quality fabric and not fitting well. Just waiting now for my refund which will hopefully be soon
Company replied
I would give 5 stars if it weren't for the lack of delivery options. It would be nice to be able to have the option to collect the parcel from a locker or post office. The driver had to try 3 times t... See more
Company replied
Item was dispatched super quickly. Shame they use Evri as they're pretty terrible, they ended up delivering a day late and leaving the parcel outside my neighbour's house! However Debenhams were great... See more
Company details
- Department Store
- Appliance Store
- Clothing Store
- Cosmetics Store
- Decoration and Interior Design Store
- Jewelry Store
Written by the company
Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.
Contact info
United Kingdom
- www.debenhams.com
3.0
Average
66K reviews
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I order I size 10 men’s shoes for my…
I order I size 10 men’s shoes for my partner as he has a funeral to go to paid fast delivery u Ave sent a size 11 an wnt Ave time to send the bac
8 August 2026
Excellent service. Prompt delivery with good communications.
I decided to by new trainers from Debenhams online as the cost of postage was only 99p! The service was fast and efficient. However, sadly, the shoes were too tight for me. Debenhams dealt quickly with my return and full payment of every penny of the cost. Unique service I would say!
8 August 2026
It was easy to follow how to pay
It was easy to follow how to pay. The date they gave for delivery was the date that it was delivered. Everything was done with no stress.
6 August 2026
Still haven't received my parcel which…
Still haven't received my parcel which is still currently with Evri! Royal Mail option should have been used
4 August 2026
Worst company with no customer care
Worst company with no customer care. I need to return an item and trying last 7 days and they keep saying I need to contact 3rd party by email and 3rd party is not replying.
7 August 2026
Unprompted review
I paid for a service to have my…
I paid for a service to have my delivery arrive on my preferred time but it never came and I never received an apology or explanation for this. The delivery was made a day later at 1900pm. So not really reliable
7 August 2026
The quality of my dress and shoes was…
The quality of my dress and shoes was unreal. Delivered on time
8 August 2026
Very bad experience.no proper email to…
Very bad experience.no proper email to contact.send me wrong dress.terrible service
8 August 2026
Evri delivery driver put my parcel in…not happy
Evri delivery driver put my parcel in the wrong post box,so I never got my goods. Now they say I must contact debenhams when its there fault..... fuming
4 August 2026
Wrong size item and appalling quality
Wrong size item and appalling quality. Then customer services very ununderstanding.
3 August 2026
I'm disappointed because they sent the…
I'm disappointed because they sent the wrong size I ordered. Registration of the return is associated with correspondence and links, as well as conditions that complicate the return. All this does not help me as a customer and does not make me want to return to this online store..
3 August 2026
Customer service good, delivery service swift. Thanks
I am happy with my order, delivery swift and customer service good.
3 August 2026
Quick delivery
5 August 2026
Delivery is decent
Delivery is decent. Comms is good. Products are affordable and of sound quality.
7 August 2026
Ordering was easy
Ordering was easy, delivery was on time and I am pleased with the good quality of the bedding that I ordered.
7 August 2026
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