Darwin's Natural Pet Products Reviews 

2,957
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,766 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently praise the exceptional quality of the raw pet food, noting wonderful health improvements, shiny coats, and boundless energy in their dogs and cats over the years. People also genuinely appreciate the responsive, caring, and exceptionally helpful customer service team whenever they need friendly assistance with their scheduled subscription orders. Some reviewers were not happy with occasional delivery delays, noting that thin shipping boxes sometimes lead to leaky packaging or damaged goods. Other consumers mentioned that shipments occasionally arrived thawed during hot summer days because the dry ice completely melted, though support quickly sent helpful replacements.

What people talk about most

Product

People report positive experiences with product, noting that their dogs and cats consistently love the food... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the fresh ingredients and the... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive on time and are... See more

Customer service

Customers consistently report positive experiences with customer service, praising representatives for being... See more

Order

Users describe positive interactions with order, noting that auto-deliveries and recurring subscriptions are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been using Darwins for a few years now and our dogs love it! Before they would leave kibble in the bowl and walk away and now they gobble it all up. We originally started on it to help our olde... See more

Company replied

Rated 5 out of 5 stars

Darwin's takes care its customers. They recently had to cease selling rabbit, but went out of their way to locate their last supply for my subscription order. There are occasional shipping issues th... See more

Company replied

Rated 5 out of 5 stars

We’ve been providing Darwins (beef, chicken or turkey) to our two dogs for over ten years and have never had an issue with the quality of the product. We have had a few (2-3) delivery snaffus over th... See more

Company replied

Rated 5 out of 5 stars

Good quality products, service call responded quickly and professionally. Delivery’s are sometimes sketch, boxes blown out and dry ice completely melted so product has thawed 2x. Damaged boxes have... See more

Company replied


Company details

  1. Pet Store

Written by the company

Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.

Add more years to your pet's life and more life to their years.

Written by the company

Thrive Longer with Darwin's
We believe feeding a pet what they’re born to eat is the best way to help them thrive longer. That's why we provide food the way nature intended, biologically-appropriate recipes inspired by their ancestral diet, and why we're dedicated to supporting you every step of the way on your pet's health journey.

The Healthiest Thing You Can Do For Your Pet

Delivered Right To Your Door

Get free and fast shipping to most of the US on any order over 20 lbs. We cold-ship our raw meals so they're delivered to you fresh and frozen.

Contact info

Promotion box for Darwin's Natural Pet Products

Get 50% Off Your First Box

Feed your pet what they were born to eat and save 50% on your intro.

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,957)

1,747 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You can tell you take great care in…

You can tell you take great care in producing a great cat food . Our cat in in her twenties loves your food and is in reasonable good health.

6 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Joseph,

Thank you so much for your kind words! We're honored to be a part of your cat's journey, especially to hear that she's in her twenties and still enjoying her meals. It's wonderful to know that our commitment to quality and care shines through in the food we provide. We truly appreciate your trust in Darwin's and are delighted that your cat is doing so well. Please give your remarkable senior kitty some extra love from all of us!

Rated 5 out of 5 stars

My experience is great…

My experience is a dependable and reliable relationship with Darwin's. I've been with Darwin's for several years (raw feeder 15 years) because the quality and delivery service is the best or there!

30 July 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Deborah,

Thank you for your continued trust and loyalty over the years! It means so much to hear from an experienced raw feeder who has been with Darwin's for several years. We're thrilled that our commitment to quality, dependable delivery, and reliable service has earned your confidence. Thank you for being a valued part of the Darwin's family and for allowing us to support your pets with the nutrition they deserve.

Rated 5 out of 5 stars

Trusted company

Trusted company! ❤️

6 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Tracy, Thank you for your trust and support! We're honored to be considered a company you can rely on. Our team works hard to provide the highest-quality meals and dependable service, so hearing feedback like yours means a lot. Thank you for being part of the Darwin's family!

Rated 5 out of 5 stars

Best food ever made my old cat back to…

Best food ever made my old cat back to a kitten. Fluffy hair jumping and playing around the house. Now I feed it to my rescue dog, who has nerve damage and problems standing up for a long time and it’s helped a lot. He’s very happy.

6 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Auria,

Thank you so much for sharing your experience! We're delighted to hear that your senior cat is feeling like a kitten again, with a soft, fluffy coat and renewed energy for jumping and playing. It's especially heartwarming to know that your rescue dog is also benefiting from Darwin's and showing improvements in his comfort and mobility. Seeing pets thrive is exactly why we do what we do. Thank you for trusting us with the nutrition of your beloved companions, and please give both of them some extra love from the Darwin's team!

Rated 5 out of 5 stars

I started feeding this 3 years ago

I started feeding this 3 years ago. Before feeding raw, my dog had gastritis, heart palpitations, overweight, loose knee cap and bad teeth.
I had 12 teeth pulled, 2 years ago and heart issues gone.

Fast forward to today, she is 15 years old with zero problems. None. The vet did bloodwork and was in shock. Everything was great. She has improved year after year. It's the food. Life extender for pets.

6 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi,

Thank you for sharing your incredible journey with us! We're so happy to hear that your dog has been thriving over the past three years. It's wonderful to know that she's now 15 years old, doing well, and continuing to impress both you and your veterinary team. Stories like yours mean so much to us because they highlight the positive impact that quality nutrition can have on a pet's overall well-being. Thank you for trusting Darwin's to be part of your dog's life, and we wish you many more happy, healthy years together.

Rated 5 out of 5 stars

Both my pets adore Darwin

Both my pets adore Darwin . For years I cooked for my dog and just started 10 days ago to put her also on Darwin and she just ❤️
LOVES it .

6 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Fay,

Thank you for sharing your experience! We're thrilled to hear that both of your pets adore Darwin's. It means so much to us that after years of lovingly preparing meals for your dog, you've made the switch and she's absolutely loving her Darwin's meals. Knowing that your pets are excited for mealtime is one of the greatest compliments we can receive. Thank you for trusting us with their nutrition and for being a valued member of the Darwin's family!

Rated 4 out of 5 stars

My pets love and do really well on the…

My pets love and do really well on the dog and cat food and the customer service has always been great. This food completely took away the limp/pain my dog had in his right shoulder and has really helped my cat with allergies. I rated 4 stars only because they raised they're prices 9% recently. I find this to be insane when they have consistently raised they're prices slightly each year.

30 July 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Shanelle,

Thank you for sharing your experience and for trusting Darwin's with both your dog and cat's nutrition. We're delighted to hear that your pets love their meals and are doing so well. It's especially wonderful to know that you've seen such positive changes in your dog's comfort and mobility and that your cat has experienced relief from allergy issues.

We also appreciate your honest feedback regarding our recent price increase. We understand that price changes can be frustrating, particularly for long-time customers, and we value your perspective. Our goal is always to provide the highest-quality ingredients, rigorous safety standards, and reliable service while continuing to deliver the nutrition pets deserve. Thank you for your support, and we're grateful to have you as part of the Darwin's family.

Rated 5 out of 5 stars

Love your quality dog food and customer…

Love your quality dog food and customer service. Hope and pray that you get this issue resolved with the gov’t. They seem to be constantly on your back for every little thing.🙏🙏🙏

6 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Mary Anne.

Thank you so much for your kind words and support. We're grateful to have loyal customers like you who recognize our commitment to quality and service. We appreciate your encouragement and will continue working hard to provide the best products possible for pets and their families.

Rated 5 out of 5 stars

I have raised many different breeds of…

I have raised many different breeds of dogs through all ages and continue to feed my current dogs Darwin's. I recommend them to all of my clients for their companion animals including Intelligent Design prescription diets.

5 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Charles,

Thank you so much for sharing your experience with Darwin’s. It means a great deal to hear this feedback from someone who has raised and cared for so many different breeds over the years. We’re honored that you continue to choose our meals for your own dogs and recommend both our companion diets and Intelligent Design prescription diets to your clients. Your trust and expertise truly matter to us, and we’re grateful for your support.

Rated 5 out of 5 stars

Food was great

Food was great. Came packaged well and was still frozen. We even got a little container to defrost the package in. Especially like how our kitty loves the food. She eats it all and there is no messy plates to left out. She's happy and we're happy. Thank you!

29 July 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Debra,

Thank you for sharing your experience! We're delighted that everything arrived in great condition and that your kitty is enjoying her meals so much. Hearing that she finishes every bite with no leftovers is the best compliment we could receive. We're so glad both you and your kitty are happy!

Rated 5 out of 5 stars

Great customer service

Great customer service. Great product. My dog loves the food and I feel so good giving him such a great quality food.

29 July 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Debra,

Thank you for your kind words! We're thrilled to hear that both our product and customer service have exceeded your expectations. Knowing your dog loves the food and that you feel confident about the quality you’re providing makes us incredibly happy. Thank you for trusting us with your pup’s nutrition!

Rated 5 out of 5 stars

Happy cats

Easy delivery, so i never run out of food. My cats love the food and are exceptionally healthy.

5 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Robyn,

Thank you for your wonderful review! We're so glad the reliable delivery makes mealtime easy and gives you peace of mind. It's especially rewarding to hear that your cats love their food and are thriving. Thank you for trusting us to be part of their health and happiness!

Rated 5 out of 5 stars

My pets do very well with Darwin's

My pets do very well with Darwin's. Delivery smooth. Would like more varieties available like venison, bison.

29 July 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Kelly,

Thank you for your feedback! We're so happy to hear that your pets are doing well on Darwin's and that your deliveries have been smooth and reliable. We also appreciate your suggestion for additional protein options like venison and bison. Feedback like yours helps us continue improving, and we'll be sure to share your thoughts with our team. Give your pets some extra love from us!

Rated 4 out of 5 stars

Happy canines!

The product seems to be excellent (I do not personally eat it…) and our dogs are healthy and happy. The four stars is a simple niggling problem: the perforations for separating the packages used to be the same in both directions. Now the hormonal one works great, but the vertical division is a smaller perforation and often is reluctant to tear or tears into the package causing leakage. Why the change?

29 July 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Victoria,

Thank you for your thoughtful feedback! We're delighted to hear that your dogs are healthy, happy, and thriving on Darwin's. We also appreciate you bringing the packaging concern to our attention. We understand how frustrating it can be when the vertical perforations don't separate cleanly and occasionally cause leaks. Your detailed feedback is valuable, and we'll be sure to share it with our packaging team for review. Thank you for your support and for helping us continue to improve!

Rated 5 out of 5 stars

Darwin’s has been in our home for…

Darwin’s has been in our home for years. We trust our beloved pup and kitties with their raw meals. They are healthy, elderly, and doing well. I appreciate their communications, their fine-professional-caring representatives, and the quality they work each day to keep our pets safe and healthy. Thank you Darwin’s for being there for many years in my pet’s lives.

27 July 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Debra,

Thank you so much for your kind words and for being part of the Darwin's family for so many years! We're honored to have earned your trust in caring for your beloved pup and kitties throughout their lives. Hearing that they are healthy, happy, and thriving in their senior years means the world to us. We also greatly appreciate your recognition of our team, communication, and commitment to quality and safety. Thank you for allowing us to be a part of your pets' journey, and for your continued support over the years.

Rated 5 out of 5 stars

How many reviews have I completed for…

How many reviews have I completed for Darwin's!
At least five in just the last few years ....
But! Who's counting!
Gary (owner) is a great guy and so is all his employee!
My dogs have been on Darwin's for over 15yrs and counting - We believe in has extended their lives for many years eating this type of good quality food.
Do not believe me just look at how healthy they are!
Cliff

29 July 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Cliff,

Thank you so much for your continued support and for sharing your experience with us! We're honored to have been a part of your dogs' lives for more than 15 years. Hearing that they've thrived on Darwin's and continue to look healthy and happy is incredibly rewarding. We also appreciate your kind words about Gary and our team. Nothing means more to us than earning the trust of pet parents like you. Thank you for being such a valued member of the Darwin's family!

Rated 5 out of 5 stars

Darwin's is an amazing company and we…

Darwin's is an amazing company and we actually feel personally cared for. I highly recommend.

5 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Casie,

Thank you for the wonderful feedback! We're honored to hear that you feel genuinely cared for and have had such a positive experience with Darwin's. Building strong relationships with our customers and providing the highest quality nutrition for their pets is at the heart of everything we do. Your recommendation means so much to us. Thank you for being part of the Darwin's family!

Rated 5 out of 5 stars

Dogs love the food

Dogs love the food. Even in the middle of a heat wave they arrive frozen.

5 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi James,

Thank you for your review! We're so happy to hear that your dogs love the food and that your deliveries arrive frozen, even during a heat wave. Providing safe, reliable delivery and high-quality nutrition for your pets is incredibly important to us. Thank you for trusting Darwin's to keep your pups happy, healthy, and excited for mealtime!

Rated 5 out of 5 stars

Woof woof

Zeke and Spud two wild and crazy border collies that rule Kady Mt Farm (except for Kelso the cat) are very happy.

5 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Robert,

Thank you for sharing! We love hearing that Zeke and Spud, the wild and crazy rulers of Kady Mt Farm, are happy and thriving on Darwin's. And of course, we can't forget Kelso the cat, who sounds like the real one in charge! 😊 We're honored to be part of keeping your furry crew healthy, happy, and ready for all their farm adventures. Thank you for being part of the Darwin's family!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look