Darwin's Natural Pet Products Reviews 

2,969
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,766 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently praise the exceptional quality of the raw pet food, noting wonderful health improvements, shiny coats, and boundless energy in their dogs and cats over the years. People also genuinely appreciate the responsive, caring, and exceptionally helpful customer service team whenever they need friendly assistance with their scheduled subscription orders. Some reviewers were not happy with occasional delivery delays, noting that thin shipping boxes sometimes lead to leaky packaging or damaged goods. Other consumers mentioned that shipments occasionally arrived thawed during hot summer days because the dry ice completely melted, though support quickly sent helpful replacements.

What people talk about most

Product

People report positive experiences with product, noting that their dogs and cats consistently love the food... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the fresh ingredients and the... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive on time and are... See more

Customer service

Customers consistently report positive experiences with customer service, praising representatives for being... See more

Order

Users describe positive interactions with order, noting that auto-deliveries and recurring subscriptions are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been using Darwins for a few years now and our dogs love it! Before they would leave kibble in the bowl and walk away and now they gobble it all up. We originally started on it to help our olde... See more

Company replied

Rated 5 out of 5 stars

Darwin's takes care its customers. They recently had to cease selling rabbit, but went out of their way to locate their last supply for my subscription order. There are occasional shipping issues th... See more

Company replied

Rated 5 out of 5 stars

We’ve been providing Darwins (beef, chicken or turkey) to our two dogs for over ten years and have never had an issue with the quality of the product. We have had a few (2-3) delivery snaffus over th... See more

Company replied

Rated 5 out of 5 stars

Good quality products, service call responded quickly and professionally. Delivery’s are sometimes sketch, boxes blown out and dry ice completely melted so product has thawed 2x. Damaged boxes have... See more

Company replied


Company details

  1. Pet Store

Written by the company

Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.

Add more years to your pet's life and more life to their years.

Written by the company

Thrive Longer with Darwin's
We believe feeding a pet what they’re born to eat is the best way to help them thrive longer. That's why we provide food the way nature intended, biologically-appropriate recipes inspired by their ancestral diet, and why we're dedicated to supporting you every step of the way on your pet's health journey.

The Healthiest Thing You Can Do For Your Pet

Delivered Right To Your Door

Get free and fast shipping to most of the US on any order over 20 lbs. We cold-ship our raw meals so they're delivered to you fresh and frozen.

Contact info

Promotion box for Darwin's Natural Pet Products

Get 50% Off Your First Box

Feed your pet what they were born to eat and save 50% on your intro.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,969)

1,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Food was great

Food was great. Came packaged well and was still frozen. We even got a little container to defrost the package in. Especially like how our kitty loves the food. She eats it all and there is no messy plates to left out. She's happy and we're happy. Thank you!

29 July 2026
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Reply from Darwin's Natural Pet Products

Hi Debra,

Thank you for sharing your experience! We're delighted that everything arrived in great condition and that your kitty is enjoying her meals so much. Hearing that she finishes every bite with no leftovers is the best compliment we could receive. We're so glad both you and your kitty are happy!

Rated 5 out of 5 stars

Great customer service

Great customer service. Great product. My dog loves the food and I feel so good giving him such a great quality food.

29 July 2026
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Reply from Darwin's Natural Pet Products

Hi Debra,

Thank you for your kind words! We're thrilled to hear that both our product and customer service have exceeded your expectations. Knowing your dog loves the food and that you feel confident about the quality you’re providing makes us incredibly happy. Thank you for trusting us with your pup’s nutrition!

Rated 5 out of 5 stars

Happy cats

Easy delivery, so i never run out of food. My cats love the food and are exceptionally healthy.

5 August 2026
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Reply from Darwin's Natural Pet Products

Hi Robyn,

Thank you for your wonderful review! We're so glad the reliable delivery makes mealtime easy and gives you peace of mind. It's especially rewarding to hear that your cats love their food and are thriving. Thank you for trusting us to be part of their health and happiness!

Rated 5 out of 5 stars

My pets do very well with Darwin's

My pets do very well with Darwin's. Delivery smooth. Would like more varieties available like venison, bison.

29 July 2026
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Reply from Darwin's Natural Pet Products

Hi Kelly,

Thank you for your feedback! We're so happy to hear that your pets are doing well on Darwin's and that your deliveries have been smooth and reliable. We also appreciate your suggestion for additional protein options like venison and bison. Feedback like yours helps us continue improving, and we'll be sure to share your thoughts with our team. Give your pets some extra love from us!

Rated 4 out of 5 stars

Happy canines!

The product seems to be excellent (I do not personally eat it…) and our dogs are healthy and happy. The four stars is a simple niggling problem: the perforations for separating the packages used to be the same in both directions. Now the hormonal one works great, but the vertical division is a smaller perforation and often is reluctant to tear or tears into the package causing leakage. Why the change?

29 July 2026
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Reply from Darwin's Natural Pet Products

Hi Victoria,

Thank you for your thoughtful feedback! We're delighted to hear that your dogs are healthy, happy, and thriving on Darwin's. We also appreciate you bringing the packaging concern to our attention. We understand how frustrating it can be when the vertical perforations don't separate cleanly and occasionally cause leaks. Your detailed feedback is valuable, and we'll be sure to share it with our packaging team for review. Thank you for your support and for helping us continue to improve!

Rated 5 out of 5 stars

Darwin’s has been in our home for…

Darwin’s has been in our home for years. We trust our beloved pup and kitties with their raw meals. They are healthy, elderly, and doing well. I appreciate their communications, their fine-professional-caring representatives, and the quality they work each day to keep our pets safe and healthy. Thank you Darwin’s for being there for many years in my pet’s lives.

27 July 2026
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Reply from Darwin's Natural Pet Products

Hi Debra,

Thank you so much for your kind words and for being part of the Darwin's family for so many years! We're honored to have earned your trust in caring for your beloved pup and kitties throughout their lives. Hearing that they are healthy, happy, and thriving in their senior years means the world to us. We also greatly appreciate your recognition of our team, communication, and commitment to quality and safety. Thank you for allowing us to be a part of your pets' journey, and for your continued support over the years.

Rated 5 out of 5 stars

How many reviews have I completed for…

How many reviews have I completed for Darwin's!
At least five in just the last few years ....
But! Who's counting!
Gary (owner) is a great guy and so is all his employee!
My dogs have been on Darwin's for over 15yrs and counting - We believe in has extended their lives for many years eating this type of good quality food.
Do not believe me just look at how healthy they are!
Cliff

29 July 2026
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Reply from Darwin's Natural Pet Products

Hi Cliff,

Thank you so much for your continued support and for sharing your experience with us! We're honored to have been a part of your dogs' lives for more than 15 years. Hearing that they've thrived on Darwin's and continue to look healthy and happy is incredibly rewarding. We also appreciate your kind words about Gary and our team. Nothing means more to us than earning the trust of pet parents like you. Thank you for being such a valued member of the Darwin's family!

Rated 5 out of 5 stars

Darwin's is an amazing company and we…

Darwin's is an amazing company and we actually feel personally cared for. I highly recommend.

5 August 2026
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Reply from Darwin's Natural Pet Products

Hi Casie,

Thank you for the wonderful feedback! We're honored to hear that you feel genuinely cared for and have had such a positive experience with Darwin's. Building strong relationships with our customers and providing the highest quality nutrition for their pets is at the heart of everything we do. Your recommendation means so much to us. Thank you for being part of the Darwin's family!

Rated 5 out of 5 stars

Dogs love the food

Dogs love the food. Even in the middle of a heat wave they arrive frozen.

5 August 2026
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Reply from Darwin's Natural Pet Products

Hi James,

Thank you for your review! We're so happy to hear that your dogs love the food and that your deliveries arrive frozen, even during a heat wave. Providing safe, reliable delivery and high-quality nutrition for your pets is incredibly important to us. Thank you for trusting Darwin's to keep your pups happy, healthy, and excited for mealtime!

Rated 5 out of 5 stars

Woof woof

Zeke and Spud two wild and crazy border collies that rule Kady Mt Farm (except for Kelso the cat) are very happy.

5 August 2026
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Reply from Darwin's Natural Pet Products

Hi Robert,

Thank you for sharing! We love hearing that Zeke and Spud, the wild and crazy rulers of Kady Mt Farm, are happy and thriving on Darwin's. And of course, we can't forget Kelso the cat, who sounds like the real one in charge! 😊 We're honored to be part of keeping your furry crew healthy, happy, and ready for all their farm adventures. Thank you for being part of the Darwin's family!

Rated 5 out of 5 stars

Quality products that are consistent

Quality products that are consistent. Good communication and easy to edit deliveries on auto ship. Please don’t raise your prices.

5 August 2026
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Reply from Darwin's Natural Pet Products

Hi Cole,

Thank you for your feedback! We're delighted to hear that you appreciate the consistent quality of our products, our communication, and the flexibility of managing your auto-ship deliveries. We know how important convenience and reliability are, and we're glad we're delivering on both. We also appreciate your candid note about pricing and understand the importance of providing great value. Thank you for being a valued member of the Darwin's family

Rated 5 out of 5 stars

Darwin’s is always striving to make…

Darwin’s is always striving to make products that customers want and need and being upfront with what’s going on with the company.

5 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Susan,

Thank you for your kind words! We're proud to be a company that listens to our customers and continually works to provide products that meet the needs of pets and their families. We also believe in being transparent and keeping our customers informed every step of the way. Your support and trust mean so much to us, and we're grateful to have you as part of the Darwin's family.

Rated 5 out of 5 stars

Cats Crave it!

Good quality that my cats always crave! Delivery is always solidly packed and feel confident everything stayed frozen. As long as my cats keep loving it, I will too!

5 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi,

Thank you for the wonderful review! We're so happy to hear that your cats are always excited for mealtime and continue to crave their Darwin's food. It's also great to know that your deliveries arrive securely packed and frozen, giving you confidence in the quality and safety of every shipment. As long as your cats keep loving it, we'll keep working hard to earn your trust. Thank you for being part of the Darwin's family!

Rated 5 out of 5 stars

Good Service

It arrives packaged well & in a timely manner.

4 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Susan,

Thank you for your review! We're glad to hear that your order arrives well-packaged and on time. Providing a reliable delivery experience so your pets can enjoy their meals without interruption is always our goal. We appreciate your support and thank you for choosing Darwin's!

Rated 2 out of 5 stars

My dog wont eat it.

4 August 2026
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Reply from Darwin's Natural Pet Products

Hi Angela,

Thank you for your feedback. We're sorry to hear that your dog didn't enjoy the food. We know that every dog has unique preferences, and sometimes it can take time to adjust to a new diet. We appreciate you giving Darwin's a try and value your honest input.

Rated 3 out of 5 stars

My doodle won't eat it unless I add…

My doodle won't eat it unless I add other food mixed with it. And I got a BUNCH of packs.

3 August 2026
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Reply from Darwin's Natural Pet Products

Hi Elizabeth,

Thank you for your feedback. We're sorry to hear your doodle isn't enjoying the food on its own. We know how frustrating that can be, especially when you have plenty of packs on hand. Every dog has unique tastes, and some can take a little longer to adjust to a new food. We appreciate you giving Darwin's a try and sharing your experience with us.

Rated 5 out of 5 stars

The best

As always, the food is the highest quality the support staff very efficient and helpful. I have fed this food for years and it has always been too quality and delivered on a timely manner

4 August 2026
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Reply from Darwin's Natural Pet Products

Hi Karen,

Thank you for your continued support and kind words! We're delighted to hear that you've trusted Darwin's for years and that both our food and customer service continue to meet your expectations. Providing consistently high-quality meals, helpful support, and reliable delivery is what we strive for every day. We truly appreciate your loyalty and thank you for being a valued part of the Darwin's family!

Rated 5 out of 5 stars

I've been a Darwin's customer for more…

I've been a Darwin's customer for more than 6 years and my cats love it. In addition to the quality ingredients, the packaging is perfect. The packets are just the right size and not so large that they are thawed for too many days. I only add a superior probiotic from Green Juju.

4 August 2026
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Reply from Darwin's Natural Pet Products

Hi Joy,

Thank you for being a loyal Darwin's customer for more than six years! We're thrilled to hear that your cats love their meals and that the quality ingredients and packaging continue to meet your expectations. It's great to know the portion sizes work so well for your routine, making thawing and feeding convenient while keeping meals fresh. We truly appreciate your trust and support over the years. Thank you for being part of the Darwin's family!

Rated 5 out of 5 stars

My cats have been on Darwin raw food…

My cats have been on Darwin raw food for 4 years and are thriving. Definitely recommend.

4 August 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Liz,

Thank you for your review and recommendation! We're so happy to hear that your cats have been thriving on Darwin's for the past four years. Knowing they're doing well and enjoying their meals is exactly what we strive for. We truly appreciate your trust and support, and thank you for being part of the Darwin's family!

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