I would give minus stars if I could, I ordered some lingerie and when it turned up it was laughable, absolute cheap crap, I should have known as it was cheap £. Do not order from this site, pay a bit... See more
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Just dreadful. Wish I'd looked at reviews before buying - it's cheap and nasty, as if they've stolen catalogue pictures from somewhere legitimate and are making copies. Nothing like photos and impossi... See more
Company replied
I nearly bought clothes from Helolinen. Something made me check the reviews first as the discount offered didint seem right ; and found out it belongs to Damensein. Just wanted to warn others as there... See more
Company replied
Like everyone else, I wish had had read the reviews before placing an order. Leather shoes were plastic shoes, size 7 was size 8. For cotton top I received a very shoddy polyester top,wrong size and... See more
Company replied
1.1
Bad
852 reviews
No recent history of asking for reviews
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So glad I came to this site before I…
So glad I came to this site before I bought four jumpers.
18 January 2021
Unprompted review
Reply from Damensein
Sorry for all inconvenience.
We will try our best to improve our service .
Your claim/complaint t/feedback is very important to us . We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Just awful
Just awful - bit of a joke company and the joke on me for being taken in by the lovely illustrations and photography, the items that arrived bore absolutely no resemblance at all. I did complain - though I have to say they took so long to arrive I'd forgotten the name of the company! there was a pleasant enough response and encouraging me to wait for the rest of the order to arrive - which resembled a dishcloth after at least 2 months from ordering - I felt best to draw a line under it but these ads should be taken down
18 January 2021
Unprompted review
Reply from Damensein
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Thanks to Trustpilot
I loved the pictures of their chunky cardigans and thought I would check on the company before ordering! Thanks to Trustpilot and your reviews I now know not to buy from them.
16 January 2021
Unprompted review
Reply from Damensein
Sorry for all inconvenience.
We will try our best to improve our service .
Your claim/complaint t/feedback is very important to us . We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
No stars - truly awful
Just dreadful. Wish I'd looked at reviews before buying - it's cheap and nasty, as if they've stolen catalogue pictures from somewhere legitimate and are making copies. Nothing like photos and impossible to return. I was told I couldn't return an item as I'd bought it on offer price, 6 weeks later still missing an item. Logged on today to find it out of stock. Haven't been contacted or refunded. Emailed them about it today but not holding my breath. Keep well away - 'buyer beware'!
16 January 2021
Unprompted review
Reply from Damensein
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Items look good online but never arrive
A beautiful hoodie cardigan caught my eye. Great price too, but too good to be true. My order never arrived. They did however refund me after 2 months. I'll never buy from them again. Unprofessional company
16 January 2021
Unprompted review
Reply from Damensein
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Scam, do not give them your money
I suspect that this company name is one of many aliases being used by Hong Kong scam company Leadchic. One name definitely being used by them is another clothing site that's all over the internet news sites - Evaemily. Avoid. You won't get what you paid for. You won't get your money back. The only hope is to go through your bank/PayPal. I think Evaemily is the newest incarnation as there are so few reviews for this site out there.
11 January 2021
Unprompted review
Reply from Damensein
Sorry for all inconvenience.
We will try our best to improve our service .
Your claim/complaint t/feedback is very important to us . We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Why aren't these scam sites taken down?
11 January 2021
Unprompted review
Reply from Damensein
Sorry for all inconvenience.
We will try our best to improve our service .
Your claim/complaint t/feedback is very important to us . We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
I'd give zero stars if possible
I'd give zero stars if possible. Site is a total scam; clothes they send bear no resemblance at all to pictured items online and are ugly and of extremely low quality. Returns system is similarly a scam - directs returns which are never acknowledged to arrive to a post-box fake address in an industrial clothing district in China. Avoid at all costs - wish I'd checked the company on Trustpilot before I made my purchase. An expensive mistake.
9 January 2021
Unprompted review
Reply from Damensein
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
I cannot believe the item I recieved
I cannot believe the item I recieved! The photo was of a quality item. I received a piece of utter rubbish that bore no resemblance to the picture. I am gutted as I now realise that I am unlikely to get a full or even partial refund and am loathed so spend more money sending it back. An expensive mistake on my part. Utterly disappointing but I will see how they respond to my request. I have to give them a chance to do the decent thing but sadly dont think this will happen. Save yourself the disappointment and don't order in the first place as the item you receive will probably be nothing like the pictures of the item you order.
It's now two days and two emails later. Customer services have offered me 15% then 20% refund. This leads me to believe that they run a very efficient scam even more now.
I have refused their offer. But thanks to other truspilot reveiws am currently pursuing a full refund through PayPal. As the item they sent bears no resemblance to the item they sent I should be covered under buyer protection.
After this I will contact any consumer trading people in the UK I can to see what i can do to get them closed down permanently.
If, like me me you bought without checking the reveiws first. I feel for you. Damensein encourage you to take a tiny percentage refund or send the items back at your cost possibly throwing good money after bad. If you paid through PayPal you may be able to get your money back.
Response to damensein reply.
HBTXB00013718
I have an open claim through PayPal but if you would like to settle it swiftly that would be appreciated.
Today I received a full refund including the shipping through PayPal resolution centre as item was not as described. Thank god for PayPal.
Have a nice day Damensein!
8 January 2021
Unprompted review
Reply from Damensein
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Ordered a jumper in early December for…
Ordered a jumper in early December for Christmas. Just received it. I ordered a small. It came as small but was more like XXL. Ridiculous. Been offered 15% to settle>
NEVER AGAIN.
5 January 2021
Unprompted review
Reply from Damensein
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Scam artists
Scam artists. I received 3pairs if nasty polyester gloves instead of beautiful knitted gloves as advertised on website.Corrupt. Dishonourable. Disgraceful. Do not buy from them
4 January 2021
Unprompted review
Reply from Damensein
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
A complete scam
A complete scam, the items look nothing like the picture and I've seen cheap Halloween costumes of better quality, do not buy from them!
3 January 2021
Unprompted review
Reply from Damensein
Sorry for all inconvenience.
Our company is devoted to the development and research of new products all the while. All products are made of soft and comfortable fabric, which has won praise from its customers.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Do not purchase every thing you read…
Do not purchase every thing you read below is correct. Dose any one know how we can get this company stopped from trading?
3 January 2021
Unprompted review
Reply from Damensein
Sorry for all inconvenience.
We will try our best to improve our service .
Your claim/complaint t/feedback is very important to us . We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
I am still waiting on a refund -from…
I am still waiting on a refund -from items purchased in November!!!!!! Tracking ref RN718032688GB
Item HBTXB00010274
I am now told my items are held at Chinese customs - and have been since the 6th Dec!
I paid over £70 inc postage for 2 sub standard jackets that were nothing like the picture! I then paid nearly £20 to return these items - following the exact protocol set out by Damensein!
I hope you now do the decent thing and refund my money!!!!!
I have been absolutely ripped off!
If I do not receive a refund I will make it my mission to ensure Damensein is no longer to trade in the uk! Rip off merchants!!!!!
2 January 2021
Unprompted review
Reply from Damensein
Sorry for all inconvenience.
We will try our best to improve our service .
Your claim/complaint t/feedback is very important to us . We will do our best to address your concerns and serve your fashion needs.
Once we receive your return items in good condition and the return information updated in our return item list , we will process the money refund for you asap.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
They mis-represent the quality of their products & their service is the worst
Wish I had come across the reviews before I bought a top from this company. They are dreadful. Key lowlights being:
- huge delay in shipping item
- supplied a top that did not match the description - i.e. was described as 'knitwear', whereas actually a cheap polyester with a poor quality screen print on it
- when challenged only offered a partial refund with condition that I funded return carriage
- finally got a successful resolution by getting PayPal to act for me - they agreed to cover my carriage costs &, with PayPal pressure, Damensein finally agreed to pay me 100% original price
This is a disreputable company who put out nice pictures that completely over state the quality of their products. And their service is awful. Wish there was something that could be done to strike them off from online advertising & promotion.
2 January 2021
Unprompted review
Reply from Damensein
Sorry for all inconvenience.
Our company is devoted to the development and research of new products all the while. All products are made of soft and comfortable fabric, which has won praise from its customers.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Just to say to everyone...
Just to say to everyone, these people appear under various different names, in my case Airydress, and appear as ads down the side of whatever you happen to be viewing online. The goods are always spectacularly inferior to the pictured item! However, please do not cave in to their expectations by 'not bothering' to pursue a refund. If like me, you paid through Paypal then you can open a case and you will eventually be refunded. Do NOT return the items, (assuming you can work out how to), or you will never see your hard earned money again! These people are totally unscrupulous and hopefully do not sleep well at night! Good luck!
1 January 2021
Unprompted review
Reply from Damensein
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
We never ever change our name .
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Do not buy anything from Damensein
Do not buy anything from these rip off merchants. Like other reviewers, I too believed I was buying quality products from a European source - the name suggests Danish style with German efficiency. No such luck.
The quality of the things I bought was lamentable and I was not prepared to give them as Xmas gifts. So I tried to return them only to find that I was expected to post them back to Guangzhou in China, paying all costs including any taxes.
They offer a derisory 15% off the cost to 'settle the issue' in their words, which of course I have had to accept. I feel so cross with myself for falling for such a bunch of jokers and buying their totally rubbish products.
31 December 2020
Unprompted review
Reply from Damensein
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
I've just received a jumper from…Disgusted
I've just received a jumper from damensein. I ordered it 25th November. I was led to believe this was a European firm and the clothes are made in Europe. On arrival the jumper is made of cheep material and nothing like the picture. The worst thing it's made in china. I would never have ordered it if I'd known. I've thrown it away because it's not worth sending back. Please don't buy anything from this firm. They are a sham and the clothing is cheep rubbish
30 December 2020
Unprompted review
Reply from Damensein
Sorry for all inconvenience.
Our company is devoted to the development and research of new products all the while. All products are made of soft and comfortable fabric, which has won praise from its customers.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Absolute rubbish.
Don't bother complaining to them as you won't get your money back. One of the items I ordered was not even finished, thread loose and hanging off the collar. I sent them an email and picture of the unfinished garment on 7th March 2020. Nothing.
28 December 2020
Unprompted review
Reply from Damensein
Sorry for all inconvenience.
Our company is devoted to the development and research of new products all the while. All products are made of soft and comfortable fabric, which has won praise from its customers.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
Appalling quality
Appalling quality. Shockingly badly made clothes. Not at all like the pictures on the website. Impossible to return. Do not shop from this site.
26 December 2020
Unprompted review
Reply from Damensein
Sorry for all inconvenience.
Our company is devoted to the development and research of new products all the while. All products are made of soft and comfortable fabric, which has won praise from its customers.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Damensein
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