Cycles UK Reviews 

I bought a pair of shorts online. What a mistake. Simple transaction and I am still waiting for a next steps chat. They sent the pads only no shorts. I called and no one answers, customer care, online sakes, shop. I finally get through to the workshop nice guy who promised to get someone to reach out. Someone did. Asked whether i wanted a refund or alternative as the shorts have been discontinued. I went back straight away. No response. I'm back calling every number and pressing all the options leaving message after message without a reply. I just want my money back as my experience with Cycles UK tells me I am not alone. Terrible customer service. Just terrible

I ordered a bike through the Cycle to Work scheme, and while placing the order using the certificate and codes was straightforward, the experience quickly went downhill.

I received an order confirmation, but after 10 days of silence, I had to chase for an update. Eventually, I managed to speak to someone who informed me that I needed to email the Cycle to Work certificate—something that was never mentioned during the ordering process.

Since then, I’ve sent the required email but received no response. I’ve called multiple times, often reaching voicemail across four different extensions. On the few occasions I did speak to someone, I was assured the issue would be progressed, but I’ve heard nothing back.

Overall, the customer service has been extremely poor—unresponsive, disorganized, and frustrating. I expected a much smoother process and better communication.

The whole experience was excellent. Delivered quickly and item was as described. Thank you.

Appaling customer service.

The products were great when they eventually arrived - but it is important to note that the company does not appear to hold the stock so cannot deliver to the times they suggest on their site.
I was contacted after the proposed delivery date to be informed that they had not been able to get some of the items - and so missed being able to give them as presents.

Cycles UK went above and beyond to get a bike to us on time. It was for a gift, and they made it easy and painless to get the right bike in the right size, colour, spec etc delivered in time. Would highly recommend.

Incredible service across the board. I ordered a bike late in the week and selected Saturday delivery, expecting it to be the following week given the short notice. But they got the bike to me the next day. The pedals I ordered had just gone out of stock and they gave me a free pair and then sent the ones I ordered a few days later. They called me throughout the process, emailed, was delivered on time, nice and early on Saturday morning so I could unpack the bike, there is only very basic set up to do, and then test it out. Great service, and really pleased with the bike.

I had an issue with a high street bike shop recently ( not the first time) and this was a million times better. No stress, worry, or problems. I can’t recommend Cycles UK enough.

The items were fine, just what I wanted, but the description was ambiguous and when I phoned for clarification the staff could not tell me more than what was on the website.

The correct spare part! Pretty simple really. Delivered in good time.

Arrived one day earlier than expected

Great product at a great price. Excellent service and very speedy delivery, including response to my pre-purchase questions when Cycles UK provided the info I needed to make the decision to buy.

Arrived promptly. Exactly what i needed

Lovely bike, quick delivery, just a shame I've got to pay for someone to re do my gears as it's not setup right and I can't use it until that's done.

Prompt delivery,well packed,comprtive price,received what I ordered.

My tyre arrived promptly. It was a fair price and was well packaged.

I visited the shop in Maidstone, Kent for help with the Cycle2Work scheme.

The staff member who helped me - Adam - was exceptional at his job. Extremely knowledgeable, explained everything and all my options, and made me feel comfortable throughout the experience.

I'd definitely go back and feel secure knowing that both Adam & the team know what they are doing!

Exactly right fitments. As described. Delivered promptly. Sorted.

Have recently purchased 2 Whyte eletric bikes from Cycles UK in Canterbury one for me and one for the wife. The advice before purchase and after sales was amazing, cant recommend this shop too much amazing,try here first! Richard Hawken