Cycle Solutions Reviews 4,533

Really friendly, quick and informative communication from Cycle Solutions - really helpful when I spoke with them.

Fantastic experience, great communication

Hassle-free process, great service!

Very helpful and my bike arrived in the matter of days.

Outstanding customer service and very speedy turnaround. The biggest delay was getting the trust to approve it!

Timely delivery of my purchase. Items also arrived in good nick.

So helpful, easy and very fast service. Telephonists were also brilliant. Thank you!

Fast delivery and communication

A SIMPLE SOLUTION MADE EASIER.
GOOD COMMUNICATION, TIMELY DELIVERY.
A GREAT SERVICE.
WELL RECOMMENDED

EVERYTHING WAS EASY FROM START TO FINISH THE WHOLE PROCESS WENT SMOOTHLY AND WAS KEPT UPTO DATE EVERY STEP OF THE WAY - CANNOT FAULT ANYTHING ABOUT IT - BRILLIANT SERVICE

Great service again. Really fast delivery and good communication. Bike was built well too. Thanks.

The company I work for use Cycle Solutions for the Cycle2Work scheme. Even though they didn't stock the bike I was afetr, they partner with hundreds of other cycle businesses so I was still able to get the bike I wanted. The online process was very easy and the bike arrived within a week. Very good service all round

Initially the service from Cycle Solutions was perfect, It was a Specialized Turbo Vado SL 2 6.0 EQ Carbon costing £5,500, but this bike was stolen and I had a replacement from the insurance - the second bike was clearly not as well prepared as bits ie reflectors kept falling off. When I went to the bike shop to have the handlebar removed so that I could change the shock absorbers there was an overtightened bolt that could not be unscrewed. When I went back to Cycle Solutions they accused me of having caused the problem and I have had no response to email to them which was sent 10 days ago.

Friendly, helpful and communicative - thank you

GREAT COMMUNICATION AND BIKES SPOT ON

fast delivery, very pleasant customer service.

The bike arrived on time and in good condition.
The bad - the gears were not set up properly, the bike didn't go into 1st gear.
Both brakes rubbed badly as the calipers had not been centralised correctly.
The bike is a mullet set up with a 27.5 wheel on the rear. The flip chips for the geometry were set in the 29in orientation. I only noticed after wondering why I kept clipping the pedals on the ground.
Lastly the dropper post has failed on the 2nd ride!
Thankfully I am competent with bike maintenance and can resolve the issues. I will be returning the dropper post for warranty though.
I have yet to contact Cycle Solutions, so I cannot comment on the aftercare.

From the initial request to ordering the whole process was easy to do and the communication was great!