Cult Pens Reviews 

92,117
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,614 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of quality stationery items, rare specialty products, and beautiful custom inks available on the official website. People also love the incredibly secure packaging, which ensures fragile items arrive safely and intact, always accompanied by delightful little sweet treats. Though some reviewers experienced occasional delivery delays or minor order discrepancies, most international buyers still found the overall purchasing process smooth and efficient. Consumers consistently appreciate the highly helpful support team, prompt responses, and the dependable handling of all their favorite art supplies and fountain pens.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the extensive selection and great... See more

Delivery service

Customers had positive experiences with delivery_service, consistently highlighting fast shipping times and... See more

Service

Reviewers mention positive feedback about service, highlighting consistent reliability and efficiency across... See more

Order

Consumers find order to be positive, highlighting a smooth purchasing process and prompt delivery times.... See more

Quality

Reviewers highlight positive aspects of quality, noting that the range of stationery and items consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was packaged super well, so the inks i ordered made it across the pond safely! This is one of the only places I could find that had Robert Oster's Silent Nite in stock and I'm so glad I did... See more

Company replied

Rated 5 out of 5 stars

Packaging was very secure. There was zero chances of any bottles breaking during shipping (bubble wrapped) and packing peanuts to keep things from rattlong. No surprise import duties and the package t... See more

Company replied

Rated 5 out of 5 stars

Amazing place to browse for amusement & personal presents. High-quality pens from Japan to Germany & many other products nominated for the Japan Stationery Award are available on their website. A spec... See more

Company replied

Rated 5 out of 5 stars

I’ve used Cult Pens before and ordered the newest set of pencils (Polychromos) that were selling fast and not even yet available in many other outlets. The price was good and after a short wait of a w... See more

Company replied



Company details

  1. Stationery Store
  2. Art Supply Store
  3. Office Supply Store

About Cult Pens

Written by the company

Cult Pens is the leading website in the UK for pens, pencils and refills. We have an unrivalled range of over 37,000 products in stock from over 100 of the world's finest writing and drawing brands. We process your orders promptly, offer comprehensive pre-sales and after-sales service and answer any and all questions by phone or email, no matter how odd!

We're recommended by Customer Services departments at Pilot Pen, Uni-ball, Pentel, Zebra, Staedtler, Stabilo and Faber-Castell.

We sell every conceivable type of pen from 50p to over £2000; from office pens to art pens; from industrial markers to collectors' fountain pens.

We don't make you buy whole packs of pens; we have no minimum order; UK delivery is free if you spend £100 or more, with free worldwide delivery on larger orders; and we're just as happy to sell you a couple of pens to use at home or 10,000 pens for your business.

Cult Pens

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

92K reviews

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4.9

All reviews

(92,117)

3,553 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had thrown the refill away for my…

I had thrown the refill away for my Fabre pen without realising how many options there were. Helped me to the right one and now I’m back rolling. Brilliant thanks!

30 July 2026
Cult Pens logo

Reply from Cult Pens

We're so glad we could help you find the correct refill for your pen! It's wonderful to know you're back to writing smoothly. Thank you for your kind words!

Rated 5 out of 5 stars

Great Range of products at a fair price…

Great Range of products at a fair price with good customer communication and delivery - thanks

31 July 2026
Cult Pens logo

Reply from Cult Pens

We're so happy to hear you appreciate our range of products, fair prices, and good customer communication and delivery! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt delivery. Lovely pencils.

30 July 2026
Cult Pens logo

Reply from Cult Pens

We're so happy to hear you enjoyed our service, prompt delivery, and the quality of our pencils. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

GREAT PRODUCTS, SERVICE, and PRICING!

Cult Pens has everything you need pen and pencil wise. Excellent product selection, great availability and decent pricing. I wish they shipped from the US but I will take what I can get :)

31 July 2026
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Reply from Cult Pens

We're so glad to hear you appreciate our product selection, availability, and pricing! We understand your desire for US shipping and truly value your continued support.

Rated 5 out of 5 stars

Great online stationary store super…

Great online stationary store super huge collection great prices quick shipping and always a great experience. Highly recommend cultpens.com

28 July 2026
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Reply from Cult Pens

We're so happy to hear you had such a great experience with us! We truly appreciate your kind words about our collection, prices, and quick shipping.

Rated 5 out of 5 stars

Great selection and speedy delivery

Great selection and speedy delivery. I always buy my pens, refills and inks from Cult Pens....

30 July 2026
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Reply from Cult Pens

We are so happy to hear that you appreciate our great selection and speedy delivery! Thank you for your continued loyalty to us.

Rated 5 out of 5 stars

Excellent Fast and Efficient Service

Good Quality Item…I enjoy dealing with Cult Pens because they deliver exactly what they are advertising and then they add little treats that give the feeling that every customer is valued. Dispatch and delivery is fast too and they package the items robustly to ensure items arrive safely.

30 July 2026
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Reply from Cult Pens

We're so pleased to hear you appreciate the quality of our items and our commitment to delivering exactly what's advertised! It's wonderful to know our little treats make you feel valued, and that our fast dispatch and robust packaging ensure your items arrive safely. Thank you for your kind words!

Rated 5 out of 5 stars

the speed of delivery and comunication…

the speed of delivery and comunication was top notch .

27 July 2026
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Reply from Cult Pens

We are so glad to hear that you had a positive experience with our delivery and communication. Thank you for your kind words!

Rated 5 out of 5 stars

Great lineup of products

Great lineup of products, great people providing excellent customer support. They have made ordering from the US painless 🙂

29 July 2026
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Reply from Cult Pens

We're so happy to hear you appreciate our product lineup and the excellent customer support provided by our team! It's wonderful to know we've made ordering from the US a painless experience for you.

Rated 5 out of 5 stars

Great service and best price

Great service and best price. Highly recommend.

30 July 2026
Cult Pens logo

Reply from Cult Pens

We are so pleased to hear that you had such a positive experience with our service and pricing. Thank you for your wonderful recommendation!

Rated 5 out of 5 stars

Promptly delivered

Promptly delivered. Good choices available from the website. Thanks

30 July 2026
Cult Pens logo

Reply from Cult Pens

We're so glad to hear that your delivery was prompt and that you appreciated the selection on our website. Thank you for your kind words!

Rated 5 out of 5 stars

Clear and precise website

Clear and precise website. Ordering is simple delivery is excellent and products always first class

28 July 2026
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Reply from Cult Pens

We're so pleased to hear that you found our website clear and precise, and that your ordering experience was simple with excellent delivery and first-class products!

Rated 5 out of 5 stars

The selection of items available is…

The selection of items available is impressive and was able to buy everything I needed in one place. The prices are competitive and it felt great supporting a business and not Amazon.
I will shop here again.

30 July 2026
Cult Pens logo

Reply from Cult Pens

We're so happy to hear you found our selection impressive and our prices competitive! It's wonderful to know you were able to find everything you needed and that you'll shop with us again.

Rated 3 out of 5 stars

Faulty pen delivered quickly but poorly packaged

A very quick delivery of the initial order was excellent although the packaging was not. The Jiffy bag was not sealed very well and had ripped open as there was too much empty space, the bag should have been folded and taped to prevent this. Luckily all the items were still inside.

Sadly, the Lamy Dialog 3 pen was defective - when extended, the nib is 60+ degrees out of alignment with the clip. Despite trawling the internet I could not find any method of adjusting this. As the nib unit alignment is set at the factory I suspect that the nib unit has at some point been swapped from another pen.

After contacting the customer service team I returned the pen over a week ago and await a replacement or further contact.

I understand they are very busy and short-staffed so am being patient but may buy a replacement elsewhere and cancel this purchase

30 July 2026
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Reply from Cult Pens

Hi, sorry to see your review, I can see we replied to you the day the pen arrived back with us but haven;t had a reply yet, so I guess you didn't receive the email, I'll call you now,

Rated 5 out of 5 stars

I wanted some refills for my space pen

I wanted some refills for my space pen, I like a specific colour which is green. Got to admit didn’t realise the green I have has actually changed colour by the manufacturer to a lot lighter green. But I must say cult pens I will definitely order from again. The delivery was extremely fast, everything was packaged well and I love the extra bonus of some love hearts. Also what a brilliant idea to add a smiley face paperclip to the invoice. A company who cares. Thanks so much

13 August 2026
Unprompted review
Cult Pens logo

Reply from Cult Pens

We're so happy to hear you had such a positive experience with us! We appreciate you noticing the little touches we add to our packaging. It's interesting to hear about the change in the green ink; manufacturers do sometimes adjust their shades. We're delighted that our fast delivery and careful packaging met your expectations. Thank you for your kind words; we truly value your feedback and look forward to your next order!

Rated 5 out of 5 stars

Super items

Super items, excellent choice and good prices.
Great despatch time too.
Thank you.

30 July 2026
Cult Pens logo

Reply from Cult Pens

We're so pleased to hear you found our items to be super, with an excellent choice and good prices. We also appreciate your kind words about our despatch time. Thank you!

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