The Journal Shop Reviews 

I was cautious due to some of the negative reviews, but ended up having little issues. Items arrived as expected and quickly too; haven't needed customer service so I can't speak on that.

That said, they send very frequent marketing emails. That was both startling and quite off-putting.

I have been buying from The Journal Shop for many years and I've never had any issues with them. On one occasion, when a TWSBI fountain pen was apparently faulty, I received ongoing and constant support through regular emails from Melissa because I liked and wanted to keep the pen. I was finally allowed a return and refund when the problem just persisted after trying a few hacks they suggested.

They have a nice loyalty points system and frequent offers and discounts so that is a plus.

On the downside, lots of their items are listed as out of stock and it seems to take a very long time for news and updates of restocking and availability of items that have sold out for what seems like ages. In terms of price comparisons with other stationery shops, sometimes they have much better deals, other times much worse deals: at the moment I want to buy the Midori MD 1 day 1 page 2027 A5 Square diary and it is about £13 more expensive from The Journal Shop than anywhere else, so I just can't justify the purchase from them this time...

Lovely customer service and very quick to respond to any queries after my parcel went missing (which I eventually found - I just hadn’t checked properly!)
The journal itself is of the highest quality and so so beautiful! I’m really happy with it, thank you.

I’ve used this company a few times now and always had a great experience.
I love the range of products they have that can be hard to source in the uk and everything has been dispatched quickly and has been well packed.
I had a couple of questions after I’d placed an order and found them very easy to get hold of on the phone and they replied to my emails quickly too and have been very friendly and helpful.
I will definitely continue using them for my stationery needs going forwards!

I ordered a fountain pen, some ink and a notebook and everything came in 4 days which is a bit longer than some other places however it is all beautiful and of great quality.

it was super easy to get in touch with customer service and they were very pleasant and prompt to work with!

I'm a regular customer for a while now, and reached out to The Journal Shop asking when they might expect a restock on an item I wanted that was sold out. Their customer service person went above and beyond to find some extras of the item in the warehouse and get it into my hands ASAP. I was truly impressed with the service, and really grateful for the help. They have a great selection of products, and I'm now super impressed with their customer service as well.

This is a great small independent business that knows it's stuff. They stock a great range of stationery items, including Japanese and Korean ranges.
I have bought quite a few things now. Delivery times are reasonable and packaging is designed to protect your precious goodies.
Their website is easy to navigate with high quality images, so you know what you're getting, and you can save your favourites if you open an account.
If things go wrong, which is very rare, their customer service department are efficient, friendly and professional.

I saw a video on Instagram showing my favorite artist using a product from The Journal Shop, some really cool foldable scissors. I live in the USA and they are based in the UK. I put the scissors in my shopping cart, noticed the shipping would have been $50 on a $10 product. I dropped my phone and accidentally purchased when I did not want to. I reached out immediately and explained what happened, they were soooo cool about it and gave me a full refund and canceled the order. They could have just said "not our problem" but instead they treated me like a human that made a mistake. I love them. I will definitely shop with them again when I can place a larger order and make the shipping worth it.

Quality goods at a keen price, prompt, efficient service and speedy delivery. Perfect, thank you! A*****

Make sure you read the return policy - paying for your own return shipping isn’t ideal. There’s other places to get the same stuff that has better policies.

Wonderful shop, stellar customer service when I had an issue with my order. Returning customer forever, thank you!

I ordered a Retro fountain pen and ink, having read that it would write smoothly and had a conversion kit for using with ink instead of cartridges, as I want to reduce plastic use. I was disappointed to find that it was not smooth at all, but scratchy and the ink didn't flow well. I contacted The Journal Shop and expressed my disappointment. I received a response that was clearly from a real human, who made some suggestions about how to improve the pen's function. When these didn't work, she quickly offered to replace the pen as it seemed to be faulty, but I didn't have to return it first. The replacement was ordered within minutes and arrived quickly. I'm pleased to say it worked well! I am impressed with this excellent customer service and will definitely go back to The Journal Shop for more lovely things!

Great price and service, and packaging is nice and delivery is fast too. Will definitely purchase again.

Excellent online experience and among the best stores for Hobonichi supplies. One of my favourite shops to browse and purchase from. Totally recommended. Thank you to all at The Journal Shop.

Very friendly and helpful company
Their customer care is superb
My order was for some coloured pencils and they are amazing I have already used them

The help I received from Carla was respectful attentive and she helped me solve some issues as well as with the tracking since I was having trouble checking on the mail app.

Have made a few purchases for here (and will again in the future). Great selection of products with fantastic customer service. Had an issue with one item but customer service responded quickly and a replacement was sent asap. Would absolutely recommend!

Really quick delivery and very pleased with the erasers and mechanical pencils I purchased. Will definitely order from here again.