The plant itself was a bit scrappy withe some broken stems but although looking sad is recovering. The problem seems to be with the courier- Box had obviously had a hard time and it was delivered to a... See more
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Review summary
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The order arrived and several of the plants were damaged. I took photos and made contact with Crocus straight away to advise of my dismay. They reviewed the photos and provided full replacements of th... See more
Company replied
My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more
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The Crocus garden company is one of the very best sites to shop for all your garden needs. Its staff are knowledgeable and helpful. Ordering is easy and communication throughout your order is grea... See more
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Company details
Written by the company
UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.
Contact info
Crocus.co.uk Ltd, GU20 6LQ, Windlesham, United Kingdom
- 01344 578 000
- customerservices@crocus.co.uk
- www.crocus.co.uk
4.3
Excellent
73K reviews
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Late & Delivered Upside down
Late & Delivered Upside down, Plant bent over to fit in the box too? Rough Arses!
3 July 2026
Reply from Crocus.co.uk Ltd
I’m really sorry your plant arrived late and in that condition – that’s not what we expect from our couriers. Please contact us via our online contact form with your order number and a few photos so we can review this and sort out a suitable resolution for you.
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback – we’re delighted you’re happy with the quality of the plants and their delivery. 🌱
Great quality
The delivery was quick and they were packed really well plus the plants were really good quality.
3 July 2026
Reply from Crocus.co.uk Ltd
Thank you, Elizabeth – we're delighted to hear your plants arrived quickly, safely, and in great condition! 🌱
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback – we’re delighted you’re happy with both the service and the product.
Reply from Crocus.co.uk Ltd
Thanks, Heather – we’re delighted your plants arrived quickly and in great condition! 🌱
Bad service
Some plants arrived but the box had disintegrated and was left outside our house the wrong way up. Other plants were not delivered: a refund arrived but no explanation.
3 July 2026
Reply from Crocus.co.uk Ltd
I’m really sorry to hear about the poor delivery and lack of explanation, Geraldine. We’ll feed this back to our couriers; if you’d like us to review what happened on your order in more detail, please contact us via the form on our website within 14 days with your order number and any photos.
excellent quality of plants (2 x…
excellent quality of plants (2 x different honeysuckles), they are both romping away...
2 July 2026
Reply from Crocus.co.uk Ltd
Thank you, Jane – we’re so pleased to hear your honeysuckles are thriving and growing away so happily! 🌿
Reply from Crocus.co.uk Ltd
Thanks, Jackie – we’re really pleased you’re happy with our plant range and delivery service, and we look forward to helping with your next order. 🌿
Reply from Crocus.co.uk Ltd
Thanks, Mel – we really appreciate your review and are delighted to hear you’re happy with both the plants and our communication. 🌿
Wonderful customer service and…
Wonderful customer service and high-quality plants; wouldn't go anywhere else
2 July 2026
Reply from Crocus.co.uk Ltd
We're absolutely delighted to hear that you're so pleased with our customer service and the quality of our plants! Thank you for your wonderful feedback. 🌱
Hopeless - avoid
Hopeless! Delivery took forever. Customer service was dreadful and some of the plants have died straight away. Avoid!
Edit after the reply:
How do I contact you? The customer service team in SA are dreadful. Please contact me with UK details, otherwise this is an empty gesture.
1 July 2026
Reply from Crocus.co.uk Ltd
I'm so sorry to hear about your extremely disappointing experience with your recent order. The issues you've described regarding delivery, customer service, and the condition of your plants are certainly not the standard we aim for. Please contact us with your order details so we can investigate this and try to put things right.
A happy customer in the end.
The order arrived and several of the plants were damaged. I took photos and made contact with Crocus straight away to advise of my dismay. They reviewed the photos and provided full replacements of the original order, which included a replacement for the single undamaged plant also. This gesture has recovered the star rating. Thank you Crocus, I will use again.
15 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for updating your review and giving us another chance – we’re really pleased we could put things right and look forward to helping with your garden again soon. 🌱
Plants didn't grow much
Mmm. Yes: hard-to-find plants online is supremely convenient compared to trailing around garden centres. But the plants were small on delivery in early May and at the time of reviewing in late July neither neither has grown much. I bought a globe thistle and ponytail grass. Fingers crossed for next year!
24 July 2026
Unprompted review
Reply from Crocus.co.uk Ltd
Thanks for your review, Paul. We sell by pot size rather than height and many perennials stay small in their first season while they build roots, so with a bit of patience and good care they should put on much better growth next year.
Excellent service
Excellent service. Everything arrived very well wrapped. Great value and quality. Quick delivery.
27 June 2026
Reply from Crocus.co.uk Ltd
Thank you, Sandra – we really appreciate your lovely feedback and are delighted you’re happy with the quality, value and delivery of your order.
I ordered 18 lavender Hidcote
I ordered 18 lavender Hidcote. They arrived very quickly. They were very well packaged and it perfect condition. In fact I was so impressed I immediately ordered 18 more. I've planted them and have been keeping them watered as it's so hot. They are doing well. Crocus is a highly professional company that sells good, healthy plants and that's why I keep going back.
2 July 2026
Reply from Crocus.co.uk Ltd
We're so pleased to hear your lavender plants arrived quickly and in perfect condition, and that you were impressed enough to order more! It's wonderful to know they're doing well despite the heat. Thank you for your continued support.
Beautiful and healthy plants
Beautiful and healthy plants securely delivered as promised. That is rare and why I continue to purchase plants from Crocus.
2 July 2026
Reply from Crocus.co.uk Ltd
Thank you for your wonderful feedback! We are so pleased to hear that your plants arrived beautifully and healthily, and that you continue to choose us for your plant purchases.
Great plant excellent packaged …
Great plant excellent packaged arrived very fresh and healthy
2 July 2026
Reply from Crocus.co.uk Ltd
Thanks, Diane – we’re delighted to hear your plant arrived so fresh, healthy and well packaged! 🌱
Easy to order
Easy to order and specify a particular delivery date. Good communication about delivery. The plant arrived and was well wrapped, looked very healthy. Happy customers
2 July 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback, Fiona – we’re delighted everything arrived on time and in great condition and that you’re happy with your plant! 🌿
Amazing products
Amazing products, reasonable price, easy purchase, rapid delivery and I live on Isle of Wight. Highly recommended.
2 July 2026
Reply from Crocus.co.uk Ltd
Thank you, Vera – we really appreciate your lovely feedback and recommendation, and we’re so pleased everything arrived quickly to the Isle of Wight!
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback – I’m glad the plants arrived well packed and healthy. 😊 We’d be delighted to help if you decide to order more!
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