Banner for Crocus.co.uk Ltd

Crocus.co.uk Ltd Reviews 

73,436
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 6,499 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and health of plants, noting their excellent condition upon arrival. The careful and robust packaging protects items during transit, ensuring safe delivery. Reviewers also appreciate the delivery service for its speed, efficiency, and clear communication, making the ordering process easy and professional. However, some customers noted occasional issues with plant condition, describing them as spindly, damaged, or unhealthy. A few others experienced problematic delivery services, citing delays, misdeliveries, or mishandled parcels, sometimes resulting in damaged goods or incorrect items or sizes.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the healthy and good-sized... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high standard of plants... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick fulfillment and... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy and efficient,... See more

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The plant itself was a bit scrappy withe some broken stems but although looking sad is recovering. The problem seems to be with the courier- Box had obviously had a hard time and it was delivered to a... See more

Company replied

Rated 4 out of 5 stars

The order arrived and several of the plants were damaged. I took photos and made contact with Crocus straight away to advise of my dismay. They reviewed the photos and provided full replacements of th... See more

Company replied

Rated 5 out of 5 stars

My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more

Company replied

Rated 5 out of 5 stars

The Crocus garden company is one of the very best sites to shop for all your garden needs. Its staff are knowledgeable and helpful. Ordering is easy and communication throughout your order is grea... See more

Company replied


Company details

  1. Garden Center
  2. Furniture Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Plant Nursery

Written by the company

UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

73K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(73,436)

6,470 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Items came quickly and well packed

Items came quickly and well packed. All plants in good order and now thriving.

30 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you, Kate – we’re delighted your plants arrived quickly and are already thriving! 🌿

Rated 5 out of 5 stars

Easy ordering,and quick delivery.Plants…

Easy ordering,and quick delivery.Plants are healthy and growing well,despite the dry garden and heatwave.Plant supports bought well made and sturdy.Crocus always supply quality plants and items.
Thank you.

23 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your wonderful review! We're thrilled to hear that your ordering experience was easy, delivery was quick, and that your plants are healthy and thriving despite the challenging weather. It's also great to know you're happy with the quality of the plant supports.

Rated 4 out of 5 stars

I really rated the plants i bought but

I really rated the plants i bought, they were packaged well and were healthy but they lose a point as unfortunately I have just realised the beans i bought to sow will be out of date. Use by Jan 2027, sow April to June. They arrived literally 30th June 2026. I will risk sowing some now in July to see if they grow but potentially a bit of waste of money. Would have been helpful to know the use by date before I bought them not just the sowing time.

29 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks for the feedback, Elaine – I’m glad you were happy with the plants, but I’m sorry about the bean seed dates and understand your frustration; please email us with your order details so we can look into this for you.

Rated 5 out of 5 stars

Fast delivery excellent quality

Fast delivery, excellent plants ( this is speaking from my experience of plants as a landscape designer and running my small nursery) way back when !!… l am now in my eighties, and have limited mobility but love my garden…The plants were potted on as soon as l took delivery and they look amazing now, l would recommend everyone does that, they grew so very quickly, far quicker than if they had been planted out while so small, they have all filled out a 2 litre pot in such a short space of time, which blows the saying “ first year sleep, second year creep, third year leap”out of the water, l am just waiting for some beautiful rain to fall as l am on clay soil, and needless to say it’s totally impossible to plant into clay soil under drought conditions. Can’t wait to see them in their special places in my garden… Thank you Crocus team, l whole heartedly recommend your company…X

1 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

We are so happy to hear about your wonderful experience with our plants and the fast delivery! It's truly inspiring to know that even with limited mobility, your passion for gardening shines through. We appreciate your expert advice on potting on the plants; it's fantastic that they've thrived so quickly for you. We hope the rain arrives soon so you can get them into their special places. Thank you for your kind words and wholehearted recommendation; it means a lot to us.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Plenty of choice and great prices.

30 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you for your excellent feedback! We're so pleased to hear that you found plenty of choice and great prices. We really appreciate you taking the time to share this. 🌱

Rated 4 out of 5 stars

Nice plants

Nice plants. Delivered quickly. All in good condition except one fuchsia which was infested with fuchsia gall mite. Cut it back and it is recovering.

29 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Mark – we’re pleased you’re happy with most of your plants, but we’re sorry to hear about the fuchsia and really appreciate you taking the time to nurse it back to health.

Rated 5 out of 5 stars

Very nice plants - good service all round

Very nice plants. One of many orders which were executed in a timely manner.

16 May 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your wonderful feedback! We're thrilled to hear that you're pleased with your plants and that your orders have consistently arrived on time.

Rated 5 out of 5 stars

I love Cricus plants.

I love Cricus plants.
Always highest quality .
That’s why I’m a constantly returning customer

29 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you, Ruth – we really appreciate your lovely feedback and your loyalty as a returning customer. 🌿

Rated 4 out of 5 stars

Good quality plants

Secure packing & Shipment. Very clear instructions to courier on handling!

3 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback, Robert – we’re really pleased you were happy with the plant quality and packing. 🌱💚

Rated 5 out of 5 stars

I have used Crocus over the years…never…

I have used Crocus over the years…never been disappointed 🌿🍃❤️🍃🌿

29 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

We are so happy to hear that you've consistently had such a positive experience with us over the years. Thank you for your wonderful feedback! 🌿

Rated 5 out of 5 stars

Ordered a little brown turkey fig tree…

Ordered a little brown turkey fig tree a few weeks ago, which has arrived undamaged with 5 little main crop figs on it.
I have planted it out on arrival and it is still looking healthy.

3 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback! We're delighted to hear your little brown turkey fig tree arrived safely and is already looking healthy with those five main crop figs. We appreciate you sharing your positive experience!

Rated 1 out of 5 stars

Dying Dianthus plant

Bought a Dianthus Doris, arrived incredibly root bound in its pot. Have never seen a brand new plant that root bound before.. repotted onto a larger pot immediately and broke up the bounded roots.. however hasn't taken too well at all, even now in the ground.. the leaves are very yellow and the plant is dying. What a waste of money. I should have remembered that last year, I had bought a fuchsia Garden News from Crocus that was made up of two spindly twigs and that didn't survive the Autumn either.. 2 bad purchases out of 3, so not a great track record. Won't be buying from them again.

3 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

I’m really sorry to hear this, Seema – that’s very disappointing, especially after your previous experience. Please email our team with your order details and photos of the Dianthus so we can look into a refund or replacement and feed this back to our growers.

Rated 5 out of 5 stars

As always high quality plants arrived…

As always high quality plants arrived well protected in strong cardboard containers.
Regular emails monitored the delivery process and they arrived on time .

29 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Helen – we really appreciate your lovely feedback and are delighted your plants arrived safely and on time. 🌱

Rated 5 out of 5 stars

Impressed

Easy to order, came well packaged. One day plant looked a bit iffy, which Crocus remedied immediately.

3 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you, Liz – we really appreciate your kind words and are glad we could sort things quickly for you. 🌱

Rated 5 out of 5 stars

Exceptionally well packed and good…

Exceptionally well packed and good quality plants. Very impressed.

29 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Steve – we really appreciate your feedback and are delighted you’re so impressed with the packing and plant quality! 🌿

Rated 4 out of 5 stars

Lovely plant, erratic delivery info…

The plant is magnificent but the delivery info was wrong.

3 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Lynn – we’re delighted you love the plant, but I’m sorry the delivery information let you down. We’ll review this to improve, and if you’d like to share details of what went wrong, please contact us so we can look into it further.

Rated 5 out of 5 stars

Can't fault products

Can't fault products, courier service, all healthy, growing great. Great value

3 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback, Teresa – we're delighted to hear your plants arrived healthy and are growing well, and that you feel they’re great value. 🌱

Rated 5 out of 5 stars
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you for your review, Keith – we’re really pleased to hear you’re happy with the quality of our plants. 🌿

Rated 5 out of 5 stars

Absolutely rated five stars

Absolutely rated five stars. Marvellous service, swift delivery and brilliant plants. Thankyou.

3 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks so much, Christine – we’re delighted to hear you’re so happy with the service, delivery and plants! 🌱💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look