The plant itself was a bit scrappy withe some broken stems but although looking sad is recovering. The problem seems to be with the courier- Box had obviously had a hard time and it was delivered to a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order arrived and several of the plants were damaged. I took photos and made contact with Crocus straight away to advise of my dismay. They reviewed the photos and provided full replacements of th... See more
Company replied
My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more
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The Crocus garden company is one of the very best sites to shop for all your garden needs. Its staff are knowledgeable and helpful. Ordering is easy and communication throughout your order is grea... See more
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Company details
Written by the company
UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.
Contact info
Crocus.co.uk Ltd, GU20 6LQ, Windlesham, United Kingdom
- 01344 578 000
- customerservices@crocus.co.uk
- www.crocus.co.uk
4.3
Excellent
73K reviews
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Impressed
Easy to order, came well packaged. One day plant looked a bit iffy, which Crocus remedied immediately.
3 July 2026
Reply from Crocus.co.uk Ltd
Thank you, Liz – we really appreciate your kind words and are glad we could sort things quickly for you. 🌱
Exceptionally well packed and good…
Exceptionally well packed and good quality plants. Very impressed.
29 June 2026
Reply from Crocus.co.uk Ltd
Thanks, Steve – we really appreciate your feedback and are delighted you’re so impressed with the packing and plant quality! 🌿
Very well packaged and the plants were…
Very well packaged and the plants were very healthy.Have grown on very well. Quick delivery.
29 June 2026
Reply from Crocus.co.uk Ltd
Thanks, Gillian! We're delighted to hear your plants arrived safely, are growing well and that delivery was quick.
Lovely plant, erratic delivery info…
The plant is magnificent but the delivery info was wrong.
3 July 2026
Reply from Crocus.co.uk Ltd
Thanks, Lynn – we’re delighted you love the plant, but I’m sorry the delivery information let you down. We’ll review this to improve, and if you’d like to share details of what went wrong, please contact us so we can look into it further.
Can't fault products
Can't fault products, courier service, all healthy, growing great. Great value
3 July 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback, Teresa – we're delighted to hear your plants arrived healthy and are growing well, and that you feel they’re great value. 🌱
Great quality plants
3 July 2026
Reply from Crocus.co.uk Ltd
Thank you for your review, Keith – we’re really pleased to hear you’re happy with the quality of our plants. 🌿
Absolutely rated five stars
Absolutely rated five stars. Marvellous service, swift delivery and brilliant plants. Thankyou.
3 July 2026
Reply from Crocus.co.uk Ltd
Thanks so much, Christine – we’re delighted to hear you’re so happy with the service, delivery and plants! 🌱💚
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback – we’re delighted to hear you’re pleased with the health and quality of your plants! 🌿
My friend was delighted with her shrub
My friend was delighted with her shrub, which was very well packaged and came in excellent condition . Order was quickly fulfilled and delivered . Thank you
29 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback, N – we’re delighted your friend loved her shrub and that everything arrived so quickly and in great condition. 🌿
Excellent quality plants
3 July 2026
Reply from Crocus.co.uk Ltd
Thanks, Carol – we really appreciate your lovely feedback and are delighted you’re happy with the quality of our plants. 🌱
Late & Delivered Upside down
Late & Delivered Upside down, Plant bent over to fit in the box too? Rough Arses!
3 July 2026
Reply from Crocus.co.uk Ltd
I’m really sorry your plant arrived late and in that condition – that’s not what we expect from our couriers. Please contact us via our online contact form with your order number and a few photos so we can review this and sort out a suitable resolution for you.
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback – we’re delighted you’re happy with the quality of the plants and their delivery. 🌱
Great quality
The delivery was quick and they were packed really well plus the plants were really good quality.
3 July 2026
Reply from Crocus.co.uk Ltd
Thank you, Elizabeth – we're delighted to hear your plants arrived quickly, safely, and in great condition! 🌱
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback – we’re delighted you’re happy with both the service and the product.
Reply from Crocus.co.uk Ltd
Thanks, Heather – we’re delighted your plants arrived quickly and in great condition! 🌱
Bad service
Some plants arrived but the box had disintegrated and was left outside our house the wrong way up. Other plants were not delivered: a refund arrived but no explanation.
3 July 2026
Reply from Crocus.co.uk Ltd
I’m really sorry to hear about the poor delivery and lack of explanation, Geraldine. We’ll feed this back to our couriers; if you’d like us to review what happened on your order in more detail, please contact us via the form on our website within 14 days with your order number and any photos.
excellent quality of plants (2 x…
excellent quality of plants (2 x different honeysuckles), they are both romping away...
2 July 2026
Reply from Crocus.co.uk Ltd
Thank you, Jane – we’re so pleased to hear your honeysuckles are thriving and growing away so happily! 🌿
Reply from Crocus.co.uk Ltd
Thanks, Jackie – we’re really pleased you’re happy with our plant range and delivery service, and we look forward to helping with your next order. 🌿
Reply from Crocus.co.uk Ltd
Thanks, Mel – we really appreciate your review and are delighted to hear you’re happy with both the plants and our communication. 🌿
Wonderful customer service and…
Wonderful customer service and high-quality plants; wouldn't go anywhere else
2 July 2026
Reply from Crocus.co.uk Ltd
We're absolutely delighted to hear that you're so pleased with our customer service and the quality of our plants! Thank you for your wonderful feedback. 🌱
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