So I gave this a 4 star just because, I had replied at one point and no one got back to me and the next day I was asked how the service had been when nothing had been done. Maybe because of that, tha... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I accidentally purchased a year long subscription which was a little bit too easy to do. The support I received for a refund was excellent. They were very timely with their responses and very helpful... See more
I had a problem with my account due to my mistake. I contacted Creative Fabrica and got a prompt, efficient and courteous response. My problem was solved quickly. I can'not say enough good about th... See more
Company details
Written by the company
Creative Fabrica offers premium content such as graphics, crafts and fonts.
Contact info
United States
- hi@creativefabrica.com
- www.creativefabrica.com
3.6
Average
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stay very far away from this website…
Stay very far away from this website please, it is indeed a scam. I was charged for something I did not intend to buy.
21 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Roy,
Thank you for reaching out and sharing your feedback. I understand that seeing a charge for something you did not intend to purchase is concerning.
To ensure we address this correctly, I have requested a few more details so I can locate your account. Please provide those details when you have a moment, or feel free to reach out directly to our customer support team. They are equipped to look into your specific account activity and assist you with a resolution.
Looking forward to hearing from you so we can help resolve this!
Kind regards,
Anna
Very communicative and helpful when I…
Very communicative and helpful when I was having trouble. Services are great and the 1 month free trial helps a lot!
21 April 2026
Unprompted review
Quick reply and resolution!
20 April 2026
Unprompted review
Very helpful and quick customer service.
20 April 2026
Unprompted review
I think this is a scam company.
I just signed up for free, but the system automatically deducted $47 from my account for a one-year subscription. It was a terrible experience. I didn't even have time to confirm whether I should subscribe or not.To make matters worse, the employee Alex refused my request for a refund. I will contact the bank and the police to report this incident.
20 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Vương,
Thank you for sharing your feedback regarding our free trial. I appreciate the opportunity to clarify this.
Our free trial provides the first 30 days or 25,000 coins at no cost. However, there is also the option to manually upgrade to a paid plan earlier, by selecting the relevant banner/pop-up. When this option is selected, the annual subscription is initiated immediately. I understand that seeing this charge was an unexpected experience for you.
Regarding your request, I can confirm that our support team has reached out to you via email to provide a resolution. Please check your inbox for their message.
If you have any further questions, please feel free to reply directly to that email, and we will be happy to assist you further.
Kind regards,
Anna
Aggressively kept trying to charge me…
Aggressively kept trying to charge me for a yearly subscription I have no recollection of signing up for. Thankfully my bank declined it but it didn't stop them trying every....single....day for a week. Eventually I managed to find the "cancel subscription" options in my account. Then went through a lengthy cancellation click through where they had those lovely switching primary/secondary CTA's to deliberately try and confuse you. Seriously guys. Do better.
20 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Tom,
Thank you for sharing your feedback about the cancellation process and giving us the opportunity to clarify.
Our free trial offers the first 30 days at no cost, and if the subscription remains active, it transitions into the paid plan at the end of the trial period. When a renewal payment is not processed successfully, our system automatically makes further attempts to ensure service continuity.
I understand that you found the cancellation process to be complex. We aim to provide a clear experience for our users, and your feedback regarding the navigation and layout of those options is very helpful for our team to review.
I am glad to hear you were able to resolve the situation. If there is anything else we can do for you, or if you have further questions about your account, please feel free to reach out to our support team.
Kind regards,
Anna
They are a scam
They are a scam . I repeat, a scam.
I signed up for their free trial, which was advertised as $0. Just two minutes into the trial, my account was charged $56 for a yearly subscription that is supposedly set to renew “next month” something I did not authorize. Does that even make sense?
I contacted them to complain, and they said they would investigate the issue. Since then, they have completely ghosted me.
I intend to work with an influencer to create a video exposing them, so people know what they are really about and avoid signing up for this so-called “free trial.” I will also run paid ads myself to raise awareness and prevent others from falling victim.
I even explained to them that I needed the money for a medical condition. I’m honestly heartbroken, but I’ll handle this the right way so others don’t go through the same experience.
17 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Mame,
Thank you for connecting with us and for sharing your experience. I’m really sorry to hear that you didn’t have a positive experience, and I appreciate the opportunity to address your concerns.
I’d like to reassure you that our free trial is completely free and is only charged if the usage limits are exceeded, or if an optional promotional offer is selected that provides immediate access to the full subscription, effectively skipping the trial period.
I can also see that we’ve responded to you with further details—thank you very much for your patience while waiting to hear back from us.
We always strive to find a fair resolution for our users, while also taking into account how extensively the service has been used. We truly appreciate your understanding.
Please don’t hesitate to reach out again if there is anything further we can help you with.
Kind regards,
Anna.
Review: Unprofessional Merchant - Manipulating Account Status to Deny Refund
I am writing this to warn others about the deceptive practices of Creative Fabrica. I paid 197.18 MYR for a subscription, but the service was never activated. Instead, my account was immediately placed "On Hold".
I have documented evidence of their manipulation:
Agent Alex admitted the error via email and confirmed I am eligible for a full refund.
Later, The second Agent contradicted this, providing false information to deny the refund and claiming the service was used while the account was actually suspended.
This is a clear case of "Service Not Rendered" and consumer fraud. I have already initiated a formal chargeback through my bank (Touch 'n Go Visa - Ticket #19485481) and reported this to Bank Negara Malaysia (BNM).
If you value your money, stay away from this site. They will take your payment and block your access, then lie to avoid returning your funds.
I will not remove this review until my full refund is processed.
Update: The merchant tried to settle the issue by refunding in USD, causing me a financial loss of over 11 MYR due to exchange rate differences. I never received the service due to THEIR system error, yet I am being forced to pay for their mistake. I have NOT accepted this partial refund and I am continuing the formal dispute with my bank and the authorities until the EXACT original amount of 197.18 MYR is returned. Do not be fooled by their 'refund' emails; they are still withholding my money.
Your response ignores the core issue. I was charged for a service that was never provided due to your own technical error, as admitted by your agent Alex. While a refund was finally issued, it was sent in a way that left me with a financial loss (11.69 MYR) due to exchange rate differences. I should not have to pay for your mistakes.
My formal dispute with the bank remains OPEN and active. I will only update this rating once I am fully reimbursed for the EXACT amount taken from my account (197.18 MYR). An apology doesn't fix a financial loss.
21 April 2026
Unprompted review
Reply from Creative Fabrica
Hi there,
Thank you for your feedback regarding our free trial and your experience with our support team. I appreciate the opportunity to clarify this.
Our free trial is designed to offer the first 30 days or 25,000 coins at no cost for testing purposes; however, it can also be upgraded to a paid plan earlier via an upgrade banner or pop-up while logged in. Kindly note that while a transaction has an open dispute, the subscription status is updated to reflect this.
I can see that our support team has reached out to you via email in the meantime to address your inquiry and provide a resolution. Please check your inbox, and feel free to reply there if you need any further support. Our team will do their best to assist you.
Kind regards,
Anna
So I gave this a 4 star just because
So I gave this a 4 star just because, I had replied at one point and no one got back to me and the next day I was asked how the service had been when nothing had been done. Maybe because of that, that things moved along. I got my reimbursement for 2 additionnal subscriptions I hadn’t made. It may have been a Paypal issue. I removed creative fabrica from my Paypal list and hopefully this won’t happen again. I am happy with the resolution.
20 April 2026
Unprompted review
i had some misunderstanding with site…
i had some misunderstanding with site and support team is very punctual and helpful with customers, thanks a lot.
20 April 2026
Unprompted review
scam company
scam company that wont let you cancel subscriptions easily and spam you with unwanted ads
20 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Ellis,
Thank you for sharing your feedback. I appreciate the opportunity to address your concerns regarding our cancellation process and communications.
We aim to make managing your account as straightforward as possible. A subscription can be canceled through the subscription page once it is active in our system. Our support team is also always available to handle the cancellation for you directly.
Regarding the advertisements, we want to ensure you only receive content that is helpful to you. You can manage your notification preferences in your account settings, or our team can assist in updating your email preferences to reduce these messages.
I would be happy to look into this for you personally, so I requested a few more details so I can locate your account in our system. Please feel free to provide them, or reach out to our support team directly via email. This way, we can ensure your subscription is handled exactly as you wish and your communication preferences are updated.
Kind regards,
Anna
Signed up for trial, Charged €55.93 for annual subscription…
Charged €55.93 for annual subscription minutes after signing up for FREE trial. Account #23797863, Invoice AXMVPML3-0002.
Their own website showed “Sign up for free trial” after charging me — screenshots available. Product also failed: submitted lyrics, received completely unrelated output.
Support has sent the exact same auto-response 3 times within seconds of each email: “we can’t find your account, please provide your Account ID.” I provided my Account ID, invoice number, and two email addresses — same auto-reply again. The refund link they keep sending does not work.
This is not support — it’s a loop designed to exhaust customers into giving up. Will file with Netherlands ACM (ConsuWijzer) if unresolved.
19 April 2026
Unprompted review
Reply from Creative Fabrica
Hi SP,
Thank you for your feedback regarding our trial and support process. Your feedback is very important to us, as it helps us improve.
Our support team has reached out to you in the meantime with a resolution to your inquiry; please check your inbox for more details.
To clarify how our system works, while the free trial offers 30 days of access at no cost, it can also be manually upgraded to a paid plan by the account holder at any time via a pop-up or banner; this is an entirely optional feature.
If you have any further questions or need additional assistance, please just reply to our email and we’ll be happy to help!
Kind regards,
Anna
I had a good experience with Creative…
I had a good experience with Creative Fabrica but just found it was not for me, there are some beautiful designs all worth looking at, the download process is simple and the designs sew great, would definitely recommend the trial process first
15 April 2026
Unprompted review
Super prompt responses and always…
Super prompt responses and always provided solution to the issue. I reached out twice and got solution on both occasions.
19 April 2026
Unprompted review
Excellent customer service
Excellent customer service every time I have needed assistance. I feel they truly care about their customers!
20 April 2026
Unprompted review
Charged for a "Free Trial" on day one, auto-conversion trap, refund refused.
Signed up with payment details for "14 day free trial", received two email receipts saying my payment was due on 14 May 2026. The second receipt claiming I successfully changed my subscription and was billed £56.40 at the exact same time as i received the first receipt. (Both receipts came together , no terms or conditions or proof that it was actually me who changed the subscription as far as I was aware i did not and was still in a 14 day trial period. So on 17 April , 3 days later i asked for a full refund as i was in the "14 day cooling off period" and legally entitled to a full refund. I was refused a refund. I only see now by TrustPilot's own analysis this is the number 1 complaint theme for Creative Fabrica(I am not surprised). Obviously i would suggest avoiding this company and be aware of their dishonest tactics to take your money and refuse a trial period.
Update on 21st April - Paypal awarded me a full refund today.
14 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Elizabeth,
Thank you for sharing your free trial feedback with us.
I would like to share that our Studio AI trial is designed to renew either at the end of the 30-day trial period or when the trial credits are completely used, whichever milestone comes first.
Our support team has sent a response to your latest email with more specific details regarding your account. You are more than welcome to reply directly to that email if you have any additional questions, and we would be happy to help.
Wishing you the best,
Anna
The tool works well, but I was auto-charged a yearly membership after singing up for free trial
The tool works well, although I was immediately charged for the "Free trial". Extremely cheeky practice. I am awaiting a response from their CS to resolve this.
20 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Martin,
Thank you for your feedback regarding our trial and billing process. It’s great to hear that the tool is working well for you!
Our support team has reached out to you in the meantime to provide more context regarding the charge and a resolution to your inquiry. Please check your inbox when you have a moment.
Our free trial offers the first 30 days at no cost; however, the account holder can also choose to manually upgrade to a paid plan earlier via an upgrade banner/pop-up.
I hope everything is now resolved for you, but if you need any further support or have any questions, please let us know. We're always here to help!
Kind regards,
Anna
absolute scam - dont trust them
absolute scam, tried charging me 80 bucks 7 times in the last couple weeks, after ONLY activating a free trial, lucky i removed all funds from my card before activating FREE trial. I tried unsubscribing 5 times before i could actually manage, takes like 10 minutes with a lot of stuff you must agree to TO UNSUBSCRIBE and it keep logging you out on purpose and you have to start it from the beginning always. i thougth i unsubscribed 2 times and it still charged me, turns out it was not finished, the page just randomly logged me out when i clicked confirm. SCAM ARTISTS
18 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Benedek,
Thank you for reaching out regarding our free trial and cancellation process.
We take all feedback seriously and would love to look into this for you. While I haven't been able to locate an account using your current details, I have sent a request for more information.
Our customer support team is always available to assist with the cancellation process and can provide more details regarding any billing attempts. We want to ensure every user has a smooth experience, so please provide those additional details at your earliest convenience or reach out to our support team directly via email.
We look forward to hearing from you and resolving this!
Kind regards,
Anna
DO NOT USE THEIR SERVICES
Once I used their "Free trial" and uploaded only one picture I was suddenly charged 47 euro, and there was no confirmation during the purchase that I was unaware of, if I do not get my money back I WILL take this further.
i have contacted you and ur AI has responded.
email adress: william.nupen@gmailcom
20 April 2026
Unprompted review
Reply from Creative Fabrica
Hi William,
Thank you for sharing your experience with our free trial. It’s great to hear that our AI support responded to your inquiry and that the matter is now being resolved.
To provide a bit more context, the free trial offers the first 30 days at no cost or 25,000 coins for testing purposes. Once either limit is reached, the paid subscription activates. Users also have the option to upgrade to a paid plan earlier via a banner that can be selected by the account holder while logged in.
If you have any remaining questions or need further assistance, please don't hesitate to reach out. We’re always happy to help!
Kind regards,
Anna
Charged €56.40 after what was presented…
Charged €56.40 after what was presented as a free trial — without clear and explicit consent.
I cancelled immediately and contacted support, but received only generic responses with no real resolution.
This flow is misleading and does not meet basic transparency standards for subscriptions.
If this is not resolved quickly, I will escalate the case further (bank dispute already initiated) and update this review with full details and evidence.
I expect a prompt refund.
For reference:
-Transaction ID: O8G1LUVB0003
- Order id: Plan - Studio AI
– Charge date: April 19, 2026
– Amount: €56.40
– Payment descriptor: “Creative Fabrica”
– I attempted to cancel immediately after the charge, but the cancellation process is unclear or not easily accessible
– Support was contacted on the same day
I can provide screenshots if needed.
Update: The issue has been resolved and a refund has been issued after contacting support. Thank you for handling the situation.
19 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Kamuran,
Thank you for reaching out and allowing us the chance to make this right for you.
I have looked into your account and noticed that one of my colleagues was able to assist you just recently. Please do keep an eye on your inbox for that update, as it should contain the resolution you are looking for.
Regarding the charge, I’d like to clarify that subscription charges during the 30-day trial period occur only if the free trial usage limits have been exceeded or if an optional upgrade offer was selected during the trial. We have provided the full details specific to your case via email, which I hope clears everything up.
As always, we warmly welcome you to get back in touch if there is anything else pending or if you have any further questions. We are here to help.
Kind regards,
Anna.
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