Great app but I accidentally signed up for the app twice with two different emails. After speaking with customer service a few times to try to explain the situation, someone helped and refunded me the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had an issue accessing my paid Creative Fabrica account after my Google login email had changed. The problem was a bit complicated because my subscription was connected to my old email address,... See more
Company replied
This company has so many options for the creative crafty person!! I loved the png images I downloaded and turned into stickers. I have to admit though that I wasn’t very good at understanding the dept... See more
Company replied
⭐⭐⭐⭐⭐ I honestly don’t think I’ve ever had an issue resolved so quickly and easily as with Creative Fabrica. Their customer support responded incredibly quickly and immediately took care of... See more
Company replied
Company details
Written by the company
Creative Fabrica offers premium content such as graphics, crafts and fonts.
Contact info
United States
- hi@creativefabrica.com
- www.creativefabrica.com
3.5
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
IMMEDIATE RESOLUTION
I had an issue and it was IMMEDIATELY resolved!! Same day!!! Which is more than what I’m finding with other companies. Thank you for helping solve this issue!
31 August 2026
Unprompted review
Reply from Creative Fabrica
Hi Angela,
Thank you for sharing your experience!
I’m really glad to hear that our support team was able to resolve your issue so quickly and get everything sorted on the same day. I know how valuable it is to have an issue addressed without unnecessary delays, so it’s wonderful to hear that their prompt assistance made a difference.
I truly appreciate you taking the time to recognize their efforts. If you ever need help again, our support team can be reached at hi@creativefabrica.com.
Kind regards,
Anna
Reply from Creative Fabrica
Hi,
Thank you for your kind feedback.
I’m glad to hear you had a positive experience with our service and that our support team was able to assist you quickly. We really appreciate you taking the time to share this.
If you ever need assistance again, our support team will be happy to help at hi@creativefabrica.com.
Kind regards,
Anna
⭐⭐⭐⭐⭐ Excellent Customer Support – They Really Came Through
⭐⭐⭐⭐⭐
I was honestly a bit skeptical at first. These days, there are so many things on the internet, so I wasn't sure if I would actually receive a refund or even get a response from customer support.
But I was pleasantly surprised!
I accidentally ended up with two subscriptions and contacted customer support for help. They were extremely helpful, patient, and professional throughout the whole process.
They took the time to understand my situation, canceled the subscriptions immediately, and refunded the charges as an exception to their cancellation policy. Everything was handled quickly and professionally.
A big thank you to the support team for being so understanding and keeping their word. This kind of customer service really makes a difference and definitely changed my initial skepticism into a very positive experience.
Highly recommended Creative Fabrica🙌
1 September 2026
Unprompted review
Reply from Creative Fabrica
Hi,
Thank you for taking the time to share such detailed feedback.
I’m happy to hear that our support team was able to help with the duplicate subscriptions and handle everything quickly and professionally. I understand why you may have been unsure about the outcome at first, so it’s especially nice to know that their patience and understanding helped turn this into a positive experience.
If you ever need assistance in the future, our support team is available at hi@creativefabrica.com and will be happy to help.
Kind regards,
Anna
I absolutely love Creative Fabrica
I absolutely love Creative Fabrica! There are so many amazing fonts, graphics, crafts, and creative resources all in one place. The variety is incredible, and I’m always finding something new and inspiring to use for my projects. The app is easy to use, and it makes creating beautiful designs so much easier. I definitely recommend Creative Fabrica to anyone who loves crafting, designing, or creating digital content! 💕✨
1 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Iyanna,
Thank you so much for sharing such wonderful feedback.
I’m delighted to hear that you’re enjoying the variety of fonts, graphics, crafts, and other creative resources available on Creative Fabrica.
Your recommendation means a lot, and I hope you continue finding plenty of exciting resources for all your creative ideas.
If you ever need assistance, our support team is always happy to help at hi@creativefabrica.com.
Kind regards,
Anna
Excellent customer service 🌟🌟🌟🌟🌟.Thank…
Excellent customer service 🌟🌟🌟🌟🌟.Thank you
2 August 2026
Unprompted review
Reply from Creative Fabrica
Hi Elizabeth,
Thank you for your kind feedback!
I’m really pleased to hear that you had such a positive experience with our customer service. I truly appreciate you taking the time to leave us a review.
If you ever need assistance, our support team is always happy to help at hi@creativefabrica.com.
Kind regards,
Anna
Reply from Creative Fabrica
Hi Dalowar,
Thank you for your kind words!
I’m very happy to hear that you had a great experience with our support team. I really appreciate you taking the time to share your feedback.
If you ever need assistance again, our team is just an email away at hi@creativefabrica.com.
Kind regards,
Anna
They responded quickly and was very…
They responded quickly and was very through in their explanation and fixed my issue quickly.
29 August 2026
Unprompted review
Reply from Creative Fabrica
Hi there,
Thank you for sharing your experience!
I’m glad to hear that our support team responded quickly, provided a thorough explanation, and was able to resolve your issue promptly.
I really appreciate you taking the time to recognize our efforts. If you ever need assistance again, our support team can be reached at hi@creativefabrica.com.
Kind regards,
Anna
Great Customer Service
Have used Creative Fabrica for a number of years. Unfortunately due to financial circumstances I couldn't proceed with the annual membership this year. The customer service team were phenomenal and so helpful.
1 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Jacqueline,
Thank you for sharing your experience and for being part of the Creative Fabrica community for so many years.
I’m sorry to hear that your circumstances meant you couldn’t continue with your annual membership this year, but I’m very glad to know that our support team was able to assist you with kindness and understanding. It’s wonderful to hear that they made such a positive impression after all these years.
I truly appreciate your continued support of Creative Fabrica, and I hope we’ll have the opportunity to welcome you back in the future.
Kind regards,
Anna
The website is great
The website is great, with lots of creative and helpful tools. I also had an excellent experience with Diana R. from customer service. She was professional, understanding, and very efficient in resolving my issue quickly. I truly appreciated her support and how smoothly she handled everything. Thank you, Diana!
1 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Samer,
Thank you for sharing such wonderful feedback.
I’m delighted to hear that you enjoy the website and its range of creative tools. It’s especially great to know that our support team was able to assist you professionally and efficiently, and that your experience with them was so positive.
I’ll be sure to pass your kind words along to Diana and the team. It’s always lovely to hear when our support makes a real difference.
If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
They charged me $47 the same day as the…
They charged me $47 the same day as the trial period, then they charged me $19.99 for nothing.
Stop making everything sound so legal when you all know you are scamming people. Can I just get my money back for your bad services that I'm not happy with?
30 August 2026
Unprompted review
Reply from Creative Fabrica
Hi,
Thank you for your review.
I understand you were not expecting these charges. Our Studio AI free trial will transition into a subscription once the initial credits are used up, as outlined in the trial terms. Then, once all the subscription coins have been used, additional Coin Packs can be purchased.
I can see that our support team reached out to share more information about the recent payment status. If you have any questions, don't hesitate to reply to the email so we can help.
Kind regards,
Anna
Prompt Attention to Problem
I was having trouble signing into Creative Fabrica's website. I have an account through 2029 so I knew it wasn't because my account had expired. I usually have been able to log in via Google, but it kept asking me to log in, never connected. I reached out to customer service, not expecting an answer for a couple of days, but they answered within a few minutes. I had sent a couple of screen shots of what I was seeing and within 15 minutes the problem was solved and now I can log in without difficulty. This was the greatest customer service I have ever received from any company.
31 August 2026
Unprompted review
Reply from Creative Fabrica
Hi Phyllis,
Thank you for taking the time to share such wonderful feedback.
I’m so glad to hear that our support team responded so quickly and was able to identify and resolve the login issue in such a short time. I know how frustrating it can be when you suddenly can’t access an account you’ve been using without problems, so it’s great to hear that everything is now working smoothly.
It means a lot to know that our prompt and effective assistance made such a strong impression. I really appreciate you taking the time to recognize our efforts.
If you ever need assistance again, our support team is always available at hi@creativefabrica.com.
Kind regards,
Anna
Reply from Creative Fabrica
Hi Andy,
Thank you for your fantastic feedback!
I’m very glad to hear that our support team was able to help with your refund and that you found them friendly and helpful throughout the process. It’s wonderful to know that they were able to get everything sorted for you.
I really appreciate you taking the time to share your experience. If you ever need assistance again, our support team is just an email away at hi@creativefabrica.com.
Kind regards,
Anna
Helping to find my account and cancel a…
Helping to find my account and cancel a subscription
31 August 2026
Unprompted review
Reply from Creative Fabrica
Hi,
Thank you for sharing your feedback.
I’m glad to hear that our support team was able to help you locate your account and assist with cancelling the subscription. It’s great to know they could make the process straightforward for you.
If you ever need assistance with anything else, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Emailed them with a problem with…
Emailed them with a problem with subscription , they returned email straight away and resolved my concerns . Very impressed at how quick they were, and professional . Happy to recommend the support team
30 August 2026
Unprompted review
Reply from Creative Fabrica
Hi Alison,
Thank you for sharing your experience and for recommending our support team.
I’m very pleased to hear that we responded so quickly and were able to resolve your subscription concerns promptly and professionally. It’s wonderful to know that we made such a positive impression.
I really appreciate your kind words and the time you took to leave us a review. If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
I paid for a yr subscription and I cant…
I paid for a yr subscription and I cant access it. I’ve tried to contact Creatic and nothing!!!
21 August 2026
Unprompted review
Reply from Creative Fabrica
Hi Debra,
Thank you for your review.
I tried locating your messages with the information you shared, but without success. We would, of course, be happy to help you access your subscription.
I have requested more details via Trustpilot so I can locate your account and assist. Please provide them when possible, or reach out to our support team directly via email. We'd love to help get everything sorted for you.
Kind regards,
Anna
Creative Fabrica listens to you. Problem solved in a matter of hours.
The reason I am here writing this review and giving Creative Fabrica 5-stars is because of the customer service that I received from CF. I had a problem with having two accounts. I could only access one account. So, when I was billed for some software that evidently went to the account I could not access, I was unable to take care of it on my own. CF customer service person, Alex, came to my aid and was able to issue me a refund on the account I could not access. They actually listened to what I was saying and took care of my problem. Hats off to Creative Fabrica customer service.
29 August 2026
Unprompted review
Reply from Creative Fabrica
Hi John,
Thank you for taking the time to share such thoughtful feedback.
I’m happy to hear that our support team was able to understand what was happening with your two accounts and help resolve the issue so quickly. I know how difficult it can be to manage a subscription when you’re unable to access the account it’s associated with, so I’m pleased that we were able to step in and find a solution for you.
I also really appreciate your kind words about our customer service team. It means a lot to know that you felt heard and that your concerns were taken seriously.
If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Creative Fabrica is really a scam.
Creative Fabrica is really a scam.
1. They kept charging me for additional advance annual subscriptions and claimed that I had clicked the button to subscribe — which I DID NOT! It was so frustrating that, in the end, I had to cancel my credit card to prevent them from charging me again.
2. I had been using their AI service for a few months, and then one day, they suddenly increased the number of coins required from 750 to 1,100 without any prior notice. That is damn ridiculous. It basically means they can increase the price whenever they want and force users to buy more coins.
Honestly, this is not how a trustworthy company should operate. The lack of transparency is extremely frustrating.
Im going to quit this SCAMMING platform
24 August 2026
Unprompted review
Reply from Creative Fabrica
Hello A Yang,
Thank you for sharing your experience with our platform. I appreciate the opportunity to help.
We currently offer a yearly extension option for our users who want to extend their access earlier - this can be done via a pop-up or banner while logged in. It is an entirely optional offer to take on, but I understand that it caused unexpected charges in your case, and I have noted your feedback.
Regarding our Studio AI tools, we are working constantly to improve and add new features, and try our best to keep the coin cost fair for all parties. If you have any questions about any changes, you are more than welcome to contact our support team at any time.
Kind regards,
Anna
I had an issue and when I contacted…
I had an issue and when I contacted Customer Support it was within minutes it was resolved. I have never seen such rapid response and it was on Sunday evening on top of it. Thank you Creative Fabrica for doing an amazing job!
30 August 2026
Unprompted review
Reply from Creative Fabrica
Hi Martin,
Thank you for sharing your experience.
I’m delighted to hear that our support team was able to respond within minutes and resolve your issue so quickly. It’s especially wonderful to know that our responsiveness made such a strong impression, even on a Sunday evening.
I really appreciate your kind words and your recognition of the team’s dedication. If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
I accidentally extended my subscription…
I accidentally extended my subscription which I didn't want to do at present as I still had considerable time left on it for the moment. Customer service were fantastic to help me correct my mistake and refunded the money for me. I love creative fabrica and all it has provided for me so I'm grateful to continue to have a positive experience and relationship with them
31 August 2026
Unprompted review
Reply from Creative Fabrica
Hi Sarah,
Thank you for taking the time to share such lovely feedback.
I’m very happy to hear that our support team was able to help resolve the accidental subscription extension and make the process as smooth as possible for you. It’s wonderful to know that their assistance helped you maintain a positive experience with us.
I also really appreciate your kind words about the platform and everything it has provided for you. It means a lot to know that Creative Fabrica continues to be a valuable part of your creative journey.
Whenever you need assistance, our support team is just an email away at hi@creativefabrica.com.
Kind regards,
Anna
Very Quick Responses
31 August 2026
Unprompted review
Reply from Creative Fabrica
Hi Mohammad,
Thank you for your feedback.
I’m glad to hear that you received quick responses from our support team. I really appreciate you taking a moment to share your experience.
If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
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