Great app but I accidentally signed up for the app twice with two different emails. After speaking with customer service a few times to try to explain the situation, someone helped and refunded me the... See more
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Review summary
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Reviews shaping this summary
I had an issue accessing my paid Creative Fabrica account after my Google login email had changed. The problem was a bit complicated because my subscription was connected to my old email address,... See more
Company replied
This company has so many options for the creative crafty person!! I loved the png images I downloaded and turned into stickers. I have to admit though that I wasn’t very good at understanding the dept... See more
Company replied
⭐⭐⭐⭐⭐ I honestly don’t think I’ve ever had an issue resolved so quickly and easily as with Creative Fabrica. Their customer support responded incredibly quickly and immediately took care of... See more
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Company details
Written by the company
Creative Fabrica offers premium content such as graphics, crafts and fonts.
Contact info
United States
- hi@creativefabrica.com
- www.creativefabrica.com
3.5
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
Signed up for a Free Trial, but was immediately charged $58 via Apple Pay. Haven't used any services. Support is ignoring or bot-replying. Requesting a full refund immediately.
5 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Katya,
Thank you for sharing your experience with our service.
The Studio AI trial comes with a starting coin allocation to explore the platform - the charge kicks in when those coins are used up, not at the point of signing up.
That said, a member of the support team has been in touch via email with a full breakdown of your account and next steps - please do check your inbox and reply to that thread if you have any further questions.
Kind regards,
Anna
Having canceled after a trial a charge…
Having canceled after a trial a charge was made. Bank informed, reversal will be made. Given the sure amount of the same complaints based in the Netherlands it is concerning that the Netherlands authorities let this company run like this. Will not be buying any nl based subscriptions, payments or frankly anything while I see nothing being done on this.
5 September 2026
Unprompted review
Reply from Creative Fabrica
Hi JJ Williams,
Thank you for sharing your experience with our free trial.
If a trial isn't cancelled before the billing date, it automatically becomes a paid subscription and the next payment is taken. Whether you're charged depends on when the cancellation was made and if the plan was reactivated.
I'd like to check what happened in this case, so I've reached out via Trustpilot to get some more information. Please reply when you have a chance so I can look into this further.
Kind regards,
Anna
Don't deal with them
Don't deal with them, very shady practices to have you subscribe to their service without doing the free trial. AI quality is BS, can't even reproduce a text without it being full of typos. I would stay far away from that company as they make money off of people in a very sketchy way. They will probably respond the same AI written text as they do to other reviews anyways.
5 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Kevin,
Thank you for sharing your experience with our free trial.
The Studio AI trial includes a starting coin allocation to explore the platform before anything is charged. The trial will convert to a paid plan when those coins are used up or at the end of the first free month - whichever comes first.
Results with any AI generation tool can vary quite a bit depending on the model and the tool used, but the team is always happy to offer guidance on getting better outputs if that's something you'd want to try.
I can see that a member of the support team has been in touch via email with more details about your case - please do check your inbox and reply to that thread if you have any further questions.
Kind regards,
Anna
Customer service
Exedently bought something, got my money back in 20 min. Great E-Mail support.
3 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Amen,
I’m glad to hear that our support team was able to resolve the accidental purchase so quickly. It’s wonderful to know that our email support made the process easy and that everything was sorted within just 20 minutes.
Thank you for sharing your experience and for your kind words about our team. If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Deceptive "Free Trial" bait-and-switch
Deceptive "Free Trial" bait-and-switch. Avoid. Review: I signed up for what was explicitly advertised as a "Free Trial". After signing up, I was prompted to use/claim "coins" inside the interface. This prompt did not clearly state that using the coins would instantly cancel my trial and charge me for a full paid subscription. My account was open for less than 3 hours before I cancelled. Customer support has refused a refund, hiding behind the coin system. This is predatory and deceptive billing. I am initiating a credit card dispute.
4 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Zn,
Thank you for flagging this. I want to make sure this gets looked into properly.
The Studio AI free trial comes with 30,000 coins to use within 30 days - the plan converts to paid when either the coins run out or the 30 days are up, whichever comes first.
I'd like to understand better what happened in your specific case, so I've reached out via Trustpilot to get a few more details about your experience - please do reply when you get a chance.
Kind regards,
Anna
Prompt and appropriate responses to queries.
The response to my queries was both prompt and succinct. I appreciated the manner with which the explanations were given.
3 September 2026
Unprompted review
Reply from Creative Fabrica
Hi B,
I’m pleased to hear that our support team provided prompt and clear responses to your questions. It’s especially nice to know that you appreciated the way the explanations were communicated and found them helpful.
Thank you for taking the time to share your feedback. If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
DECEPTIVE BILLING TRAP made one video on free trial then charged me £71 immediately
Exactly as other have said.
Do not trust this platform. They advertise a "free trial," but it is a complete scam designed to steal your money without warning. I signed up, generated exactly ONE video, and when I went to make a second one, they instantly charged my card over £71. A "free trial" is not supposed to last for just one single generation. They give you a tiny amount of hidden credits that run out immediately, and the second they do, they automatically force you onto an expensive annual subscription without any explicit confirmation or warning.
To make matters worse, their customer support is non-existent. You are forced to deal with automated bots that purposely send you around in circles so you cannot get a refund or cancel. This is predatory engineering. Avoid Creative Fabrica Studio AI at all costs, and if you’ve already signed up, check your bank account immediately!
Currently have a paypal case open which has then lead them to freeze not only the studio AI but also my subscription I have had with them for years that does not expire for another year. I will be raising another case on paypal for that subscription too as they are blocking me from using something I actually willingly paid for.
*** in response to their reply. I made 1 video 1!!! 1 video is not a trial of the services offered in anyway. It isn't advertised as coins its advertised as a 30 day free trial. I didn't even get to look at the other things and there are absolutely no warnings your free trial is up after 1 go before they take your money. You can see from everyone elses reviews I am not the only one. They are also only responding now a paypal case has been opened before that I was stuck in an ai bot loop in emails and still no refund for this scammy behaviour ***
4 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Clare,
Thank you for taking the time to share your experience.
I understand you were not expecting a charge. The Studio AI trial includes a limited number of Coins that can be used across several Studio AI tools. The number of Coins deducted for each action can vary depending on the tool being used, as well as the settings, model selected, and other factors.
The Coins provided during the trial are intended to give members a good opportunity to explore and get a feel for what Studio AI has to offer. The trial transitions into a full subscription once the initial Coins have been used, as outlined in the trial terms.
I’ve also taken a look at your case and can see that members of our support team have reached out recently with additional information regarding the charge and its current status. While an active dispute prevents us from making any changes to the transaction at this stage, our team remains available should you have any other questions or need clarification.
Kind regards,
Anna
Instant full charge for "free" trial - Beware
This company has deliberately designed their free trial to mislead and charge you almost instantly for a full subscription. Beware. On 5th Aug, after following the signup for a free trial screens using my Google account I was instantly alerted by Monzo that they were trying to take £71.86 (three times) and Monzo helpfully blocked it. The fact that this company is in Monzo's fraud watch list for auto blocking should tell you something. A trial should not be seeking a full amount on an instant basis. Not sure what the game plan is, make a great AI product only to have it gain a fraud reputation by using these misleading tactics. Very odd.
5 August 2026
Unprompted review
Reply from Creative Fabrica
Hi D,
Thank you for your review.
I understand you were not expecting a charge attempt. The Studio AI free trial will transition into a full subscription once the initial credits are used up, as outlined in the trial terms. If the trial credits are used up but the Studio AI tools keep being used, it will try to convert into a subscription again.
I hope this helps explain what happened. If there's anything else we can help with, don't hesitate to reach out via email. We're here to help.
Kind regards,
Anna
Thank you for your service
I submitted a refund inquiry regarding automatic payment, and within 10 minutes I received a satisfying solution as a gift.
I live abroad and am well aware that inquiries of this kind are not accepted quickly, yet I was very surprised to receive this result
4 September 2026
Unprompted review
Reply from Creative Fabrica
Hi there,
I’m delighted to hear that our support team was able to respond so quickly and provide a solution that left you satisfied.
Thank you for sharing your experience and for your kind words about our service. If you ever need assistance again, you can always find us at hi@creativefabrica.com.
Kind regards,
Anna
I was scammed
I was scammed. I had intentions on getting a free trial subscription just to get a real experience of the product. I was obviously shocked when I was charged a massive fee of £71.86 for what turned out to be a yearly subscription. I gave my piece of evidence, which is being reviewed as of right now, I haven’t received any updates yet, very disappointing.
2 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Antony,
Thank you for your review.
I understand you were not expecting a charge. Our free trial can be manually upgraded to a paid plan via a banner or pop-up, which skips the trial period and grants paid subscription benefits right away.
I'd like to share that our support team was in touch earlier today with more information about your payment's status. Please feel free to follow up through their last email if you have any questions. We're always here to help.
Kind regards,
Anna
Reply from Creative Fabrica
Hi Fadi,
I’m glad to hear you found our support helpful! I really appreciate you taking the time to leave a review.
If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
My son subscribed for the free trial
My son subscribed for the free trial, yet was charged 70 pounds ! He emailed them explaining the situation but didn’t get a response!!!!!! A big scam , will keep on chasing them until we get the money back
2 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Simone,
Thank you for your review.
While our free trial offers the first 30 days at no cost, it can be manually upgraded to a paid plan via a banner or pop-up, which skips the trial period.
I have looked into this for you, and see that our support team was in touch earlier today to share more information about your payment's status. Please feel free to follow up through their last email if you have any questions.
Kind regards,
Anna
Purchased All Access membership in error
I inadvertently purchased an All Access subscription when I was attempting to start a free trial. I just bought a cricut machine so I am in the learning phase and am just using free downloads until I get more familiar with the process. I immediately contacted customer service and they reversed the charge. I was confused as to why I could not start a free trial and it appeared I had activated a free trial of Studio AI. The customer service personnel explained what had happened and helped to resolve the issues and provide guidance for when I can attempt a free trial in the future.
24 August 2026
Unprompted review
Reply from Creative Fabrica
Hi Valerie,
I’m happy to hear that our support team was able to clarify what happened and quickly resolve the issue for you. It’s great to know we took the time to explain the difference between the trials and your All Access membership, while also giving you some guidance for the future.
I hope you enjoy getting to know your new Cricut machine and have lots of fun exploring all the creative possibilities along the way! If you ever need a hand, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
My son went for the free trial Now the scam has been confirmed and those scammers refused to refund the amount they stall from my son
My son went for the free trial
It said pay 0 ended up by paying more than £71 for a year subscription
He sent them an email to ask to cancel any subscription that they enrolled him in
So they only put his subscription on hold not canceled and there is no refund has been issued
Awful and fraud company
Update
Now the scam has been confirmed and those scammers refused to refund the amount they stall from my son
I will escalate this through eu consumer protection law and will chase them legally
1 September 2026
Unprompted review
Reply from Creative Fabrica
Hi,
Thank you for your review.
Our free trial offers the first 30 days at no cost, but it can be manually upgraded to a paid plan via a banner or pop-up, which skips the trial period and grants paid subscription benefits right away.
I have looked into this for you, and see that our support team was in touch earlier today to share more information about your payment's status. Please feel free to follow up through their last email if you have any questions.
Kind regards,
Anna
Scammed me.
4 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Ryan,
Thank you for your review.
Our free trial offers the first 30 days at no cost, but it can be manually upgraded to a paid plan via a banner or pop-up, which skips the trial period and grants paid subscription benefits right away.
I have looked into this for you, and see that our support team was in touch yesterday to share more information about your payment's status. Please feel free to follow up through their last email if you have any questions.
Kind regards,
Anna
It's a scam website
It's a scam! Don't fall for those fake free trials and phony payments; you'll get charged automatically as soon as you log into PayPal. Even if you report it as a scam or say it's not what was promised, PayPal will still side with the seller and close your case. The only option is to use the bank app and file a dispute to get your money back, claiming it as fraud!
27 August 2026
Unprompted review
Reply from Creative Fabrica
Hi VB,
Thank you for your review.
While our free trial offers the first 30 days at no cost, it can be manually upgraded to a paid plan via a banner or pop-up, which skips the trial period and grants paid subscription benefits right away.
I have looked into this for you, and see that our support team was in touch yesterday to share more information about your payment's status. Please feel free to follow up through their last email if you have any questions.
Kind regards,
Anna
⭐️ 1 Star
⭐️ 1 Star
Very frustrating experience with Creative Fabrica. I understood the offer to be a free 30 day trial, but after clicking the free trial, I was charged for a full year.
I contacted customer support immediately to explain that the subscription was accidental and requested a refund. Unfortunately, they refused, even though I explained that I am very sick and need the money for medicine.
I feel the offer was misleading, and the way this has been handled has been extremely disappointing. If you are considering signing up, please read the terms carefully and make sure you understand exactly what you are agreeing to.
I will be sharing my experience on other platforms so people can be aware of what happened to me. I hope Creative Fabrica reviews my case properly and does the right thing by refunding my money.
5 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Dharminder,
Thank you for taking the time to share your experience.
While our free trial offers the first 30 days at no cost, it can be manually upgraded to a paid plan via a banner or pop-up. It will also transition into a subscription once the initial credits are used up, as outlined in the trial terms.
I understand how upsetting this situation must have been, especially given what you shared about your health and needing the funds for your medicine. I sincerely hope things improve for you soon.
I also want to let you know that our support team reached out to you a few hours ago with an update regarding your case. When you have a moment, please take a look at your inbox so you can review their latest message. Let us know if you have any other questions - we're always happy to help.
Kind regards,
Anna
Customer support
For several days now, Creative Fabrica customer support has been promising me to find solutions via this site, but I no longer receive any news or answers from them. Like what they neglect problems that they do not consider important at all. Completely disappointed. I put a comment right here saying that this story tormented me a lot but they don't care.
4 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Miangaly,
I understand how frustrating it can be when you’re waiting for a resolution, and I appreciate you sharing your concerns.
Our support team has reached out to you several times regarding your case and has provided their decision and the information available to help clarify the situation. I understand that this may not have been the outcome you were hoping for, but I do want to reassure you that your concerns were reviewed and addressed by the team.
Kind regards,
The Creative Fabrica Team
I accidentally clicked automatic…
I accidentally clicked automatic renewal and withing minutes I was refunded my payment.
4 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Bea,
I’m really glad to hear that our support team was able to help so quickly after the accidental renewal. It’s great to know that your request was handled promptly and everything was sorted within just a few minutes.
Thank you for taking the time to share your experience. If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
unjustified complaint
Are you not open to complaints? Why are you having my review on Trustpilot removed? Is it because I told the truth?
UPDATE:You are absolutely two-faced; you don't even know what you want yourselves.
UPDATE: If you do not allow users from certain countries to access your site or if you restrict them, do not use other stores as an excuse; be honest and remove that country from your site. Instead, you constantly make up excuses and lie; it is truly shameful.
4 September 2026
Unprompted review
Reply from Creative Fabrica
Hi there,
Thank you for your review.
I’d just like to clarify that we did not request the removal of your review. We not only responded to your review on Trustpilot, but our support team also reached out to you directly by email to address your concerns.
If your review has been removed, this would have been handled by Trustpilot, rather than by our team. We’d recommend reaching out to Trustpilot directly for more information about why the review may have been removed.
Kind regards,
Anna
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