So I gave this a 4 star just because, I had replied at one point and no one got back to me and the next day I was asked how the service had been when nothing had been done. Maybe because of that, tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I accidentally purchased a year long subscription which was a little bit too easy to do. The support I received for a refund was excellent. They were very timely with their responses and very helpful... See more
I had a problem with my account due to my mistake. I contacted Creative Fabrica and got a prompt, efficient and courteous response. My problem was solved quickly. I can'not say enough good about th... See more
Company details
Written by the company
Creative Fabrica offers premium content such as graphics, crafts and fonts.
Contact info
United States
- hi@creativefabrica.com
- www.creativefabrica.com
3.6
Average
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PLS PLS PLS DONT USE THIS APP THEY WILL…
PLS PLS PLS DONT USE THIS APP THEY WILL STEAL YOUR MONEY. So many other people have had this experience. I sign up for a free trial, the video I try to make for my uni project is awful, not at all what I asked for. Then they have a random pop up that comes up and says something about collecting coins DO NOT CLICK ON IT THEY WILL TAKE YOUR MONEY. There is small print below saying if you click on this we will cancel your free trial and charge your account for the whole year. HOW IS THIS LEGAL??? THEN YOU CANT CANCEL YOUR subscription for 24 HOURS APPARENTLY? IM WAITING BUT other people say they just keep getting charged anyway after cancelling. Plssss don’t use this website its causing me so much stress
22 April 2026
Unprompted review
Reply from Creative Fabrica
Hi LG,
I appreciate you taking the time to detail your experience with the free trial.
Our trial is designed to give users a chance to explore the platform with their first 30 days or 25000 coins. Once either of those limits is reached, the paid subscription activates to ensure uninterrupted access to our services. We aim to make these transitions clear, and we appreciate your perspective on how the process felt for you.
Regarding video results, the output quality often depends on the level of detail in the instructions. To get the best results for your projects, we recommend using highly descriptive and specific prompts. If you ever want tips on how to fine-tune your prompts, our team is always here to provide guidance.
I can see that our team has assisted you with the cancellation. If you need any further support, please don't hesitate to reach out to us again. We are always happy to help.
Kind regards,
Anna
90% of creative fabrics images are…
90% of creative fabrica images are garbage. Low quality cut offs, AI images with extra body parts, misspellings and the list goes on and on. Horrible customer service and VERY shady business practices.
I have to print every image from that garbage site to see how it is going to look AND 1 out of 5 downloads has to be deleted. Most of the crap is either AI or stolen off of the internet and just slapped in a folder.
Never again will I use this site after my subscription runs out. They let anybody sell there and they vett nobody. They should pay me to use it, total trash. Id rather pay for useful images then this junk.
Just scribble on paper and you can be a cf artist.🤡 Date of experience is ANY TIME YOU ARE ON THAT SITE.
18 April 2026
Unprompted review
Reply from Creative Fabrica
Hi,
Thank you for sharing your feedback regarding the images on our platform. It is clear you have a very high standard for design quality and a critical eye for detail, which we truly value in our community.
We are proud to host a massive, diverse marketplace that provides a platform for creators from all walks of life to share their work. Part of what makes our library so vast is the wide range of styles and tools used by our contributors, including emerging technologies.
While we focus on maintaining a platform that empowers independent artists, we always encourage our users to utilize the "Report a Problem" button if they encounter a specific quality issue. This ensures our team can look into the files and maintain the integrity of our marketplace.
We appreciate you taking the time to let us know your perspective. Our support team is always ready to help, so please don't hesitate to reach out should you need any assistance as you navigate the remainder of your subscription.
Kind regards,
Anna
⚠️ SCAM ALERT
⚠️ SCAM ALERT: DECEPTIVE BILLING PRACTICES ⚠️
Be extremely careful with Creative Fabrica! They use 'Dark Patterns' to trick users into paid subscriptions. I signed up for a $0.00 Free Trial, and they instantly charged my card $47.00 without a single confirmation screen or price disclosure.
Even worse, they issued two conflicting invoices at the exact same minute ($0 and $47). When I tried to cancel, their system locked my account in 'Activating' status to prevent immediate cancellation. This is a total scam. I have already filed a formal Chargeback with my bank. STAY AWAY! ❌"
22 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Asem,
Thank you for sharing your feedback regarding the free trial. I understand that an unexpected charge can be concerning, and I appreciate the opportunity to provide clarity.
Our free trial offers 30 days of access, though the account holder can choose to upgrade to a full plan earlier. While the terms are displayed at checkout and on the upgrade prompt to ensure clarity before signing up, I understand this transition was unexpected for you, and I have shared your feedback with our team.
Subscriptions can be cancelled by the account holder as soon as they are active in the system, via the subscriptions page. Our support team is also always available to assist with this at any time.
I can see that you are currently in contact with our team via email; please feel free to let them know if you have any other questions or need further assistance. They will be glad to help!
Kind regards,
Anna
Creative Fabrica Team Excels in Service!
The Creative Fabrica team has been very prompt and knowledgeable in responding to my email concerning my subscriptions. I have very, very rarely had the pleasure of working with a customer service team like this one, a team that was quick and eager to remedy the situation. Kudos to this Creative Fabrica team!
20 April 2026
Unprompted review
Great Support and Understanding
At first, I was concerned because my refund request was declined. However, after further review, the team kindly made an exception and processed my refund, which I really appreciate.
Their willingness to understand my situation and provide support left a very positive impression. Overall, the customer service was responsive, professional, and helpful.
Thank you for handling my case with care.
21 April 2026
Unprompted review
I was very pleased with the support…
I was very pleased with the support service; it was very fast and friendly. I will do business with Creative Fábrica again as soon as possible.
20 April 2026
Unprompted review
An excellent platform for creative…
An excellent platform for creative work, with the opportunity to try your hand at it for free, and then use it to create according to your own personal preferences. I completed my first project 100%, and when a question arose that required support, everything was resolved very quickly.
21 April 2026
Unprompted review
signed up for a free trial and charged for a full year
I signed up for a free trial, tested making a few songs with their AI generator (did not even download a single thing or generate more than 10 songs) and was instantly charged for the full year. The option to unsubscribe is not available on the page either so I can’t speak to a person to get this reviewed, get a refund for my year or cancel.
When I contacted them, I was responded to by a bot. This company is a scam.
Please avoid. I’ll be flagging this charge to my credit card provider if they don’t resolve it in a day.
22 April 2026
Unprompted review
Reply from Creative Fabrica
Hi there,
Thank you for sharing your experience with our free trial and AI generator.
Our 30-day free trial is designed to give you a head start with 25000 coins to explore our AI tools. Once the timeor coin limit is reached, the full yearly plan activates to ensure you have uninterrupted access to continue creating and downloading.
Once a subscription becomes active in our system, it can be cancelled via the subscriptions page, and our support team is also available to help with cancellations at any time.
I can confirm that our support team has been in touch with a resolution - please check your inbox when you have a moment. I hope everything has been resolved to your satisfaction, but if you need further support, we're just a message away.
Kind regards,
Anna
dont use the service
dont use the service, can't render a sample withour leave your CC here, worst
22 April 2026
Unprompted review
Reply from Creative Fabrica
Hi there,
Thank you for sharing your feedback regarding our service.
We are happy to offer various free assets on our platform, both in our marketplace (Daily Gifts, Freebies) and within Studio (3D Model viewer, Image converter, Image compressor). These features can be enjoyed completely for free at the moment, without requiring a credit card or subscription.
For users looking to explore our premium marketplace content and advanced Studio tools, a subscription provides full access to those pro features, which can always begin with a free trial.
We appreciate you taking the time to explore our platform!
Kind regards,
Anna
Fraudulent business practices
Fraudulent business practices. I signed up for their free trial and then a window popped up to claim 600,000 free coins. When I clicked on it I was auto billed for $47 for a year subscription, never asked to verify. Just billed. Now I can't find anywhere to cancel my subscription. What a garbage way to do business.
22 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Clutch,
Thank you for sharing your feedback regarding our free trial and the upgrade process.
Our current free trial offers 30 days of access or 25000 coins for testing purposes. The account holder can also choose to upgrade early via the available banner or pop-up. While the terms of the upgrade are displayed, I understand how this transition may have been unexpected, and I have noted your feedback.
Subscriptions can be cancelled directly via the subscription page once they become active, and our support team is also available to assist with this at any time.
I can confirm that our support team has reached out to you via email with a resolution to your inquiry. Please check your inbox, and feel free to reply there if you have any further questions. We are happy to help.
Kind regards,
Anna
I got scammed by these guys
I got scammed by these guys. There was no way to cancel the free trial and no way to remove the credit card info i used to set up the trial. I contacted customer service asking to have my subscription canceled (before i incurred any charges) and they told me they didn't have any subscription linked to my email address (the same email address they sent the invoice too). Then they charged my credit card the full 1 year subscription price. I still can't get my credit card information out their system and I'm concerned the charges will just keep coming. I guess i'll have to call my credit card company.
22 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Adam,
Thank you for sharing your experience. I appreciate the opportunity to clarify how our trial and billing process works.
The free trial offers 30 days or 25,000 coins for testing, and the paid subscription activates once either limit is reached. If the coins are used up by the account holder on the day of signup, the paid plan begins to ensure a smooth transition.
Because the subscription was canceled shortly after the charge, it was no longer recognized as "active" in our system when you reached out, which I understand may have caused some confusion.
I can see that our support team is currently assisting you via email. Please feel free to reply there regarding your payment details, future charges, or any other concerns you may have. They are happy to help ensure everything is resolved for you.
Kind regards,
Anna
I had recently accidentally purchased…
I had recently accidentally purchased something from the studio website. And I asked for refund, the company immediately reached out and helped with the situation. Overall they were super nice and understanding and helpful 10/10 service.
22 April 2026
Unprompted review
Absolute scam site! Avoid at all cost!
Absolute scam site!! Do not sign up under any circumstance! They offer a free trial then bill your credit for an annual subscription! Insane.. then they have the audacity to respond to ratings here on Trustpilot fabricating that people agreed to pay!
Now I need to waste my time chasing a refund or credit card chargeback!
And lastly, the website itself is useless and fake, rubbish tech sitting behind it no question at all!
Anyone reading this who has been scammed, do not dispair, Visa and Mastercard are responsible to process and chargeback from you, do not give up and make sure to claim your money back!
21 April 2026
Unprompted review
Reply from Creative Fabrica
Hi David,
Thank you for taking the time to share your experience with our website.
I can confirm that a Studio AI free trial was activated, however, I could not locate a charge. Our support team reached out via email, and they'll be happy to assist you further.
Kind regards,
Anna
I have been using them for years
I have been using them for years. I just encountered a problem but it was resolved and I was refunded for with no problem at all . Great customer service and fast response makes a great company to me.
21 April 2026
Unprompted review
SCAM BEWARE SCAM BEWARE SCAM BEWARE
Can we please start a group claim against this scamming company?
They clearly are scamming and they are predators. It is illegal. They are now telling me I used so many credits that I cannot get a refund?
This is CRAZY. It is illegal under the UK law.
22 April 2026
Unprompted review
Reply from Creative Fabrica
Hi ND,
Thank you for taking the time to leave a review. I appreciate the opportunity to provide some clarification on how our trials work.
Our free trial can be manually upgraded to a paid plan via a banner or pop-up, which skips the trial period and grants paid subscription benefits right away. This information, along with our subscription terms and conditions, can be accessed anytime on our website.
I can see that our support team reached out with additional information. Please feel free to follow up through their last email if you have any questions.
Kind regards,
Anna
Alex the goat 🐐
Responded quickly and managed to sorve my problem in less than one day , one massive shoutout to Alex because he was very effective.
22 April 2026
Unprompted review
DO NOT EVEN ATTEMPT SIGNING UP FOR A…
DO NOT EVEN ATTEMPT SIGNING UP FOR A FREE TRIAL TO USE THEIR SERVICE. Their free trial process is deceptive, and they require a credit card just to sign up. Their sign-up process tries to trick you into buying a membership unknowingly. I got a notice from my bank that they tried to charge me after I signed up for the free trial. I did not authorize the charge but a few days later the charge went through along with an "international fee". I provided all of the proof they illegally charged my card, and they still refused to give me a refund. I wish I had done my research before giving these criminals my credit card information. I want to warn as many people as possible, so you don't make the same mistake I did. ****UPDATE**** Right after I posted this review, they tried to charge me AGAIN! These people are criminals!!!
5 April 2026
Unprompted review
Reply from Creative Fabrica
Hi K.,
Thank you for taking the time to share your feedback about our free trial.
Our free trial can be manually upgraded to a paid plan via a banner or pop-up, which skips the trial period and grants paid subscription benefits right away, or once the initial credits are used up, as outlined in the trial terms; this ensures that your creative flow isn't interrupted when you're using the tools.
I can see that our support team was in touch to help. Please feel free to follow up through their last email if you have any questions.
Kind regards,
Anna
Quickly support
I needed support from Creative with a question and all of them were kind and quickly. They solved my issue and everything is okay now.
20 April 2026
Unprompted review
Yes!
Yes, I found the company very useful, respectfu and empathetic with my concerns. I've been with them for a long time and it's a great site for resources. Thanks for helping me as well.
19 April 2026
Unprompted review
SCAMMER ALERT
SCAMMER ALERT
I had a trial period for 1 month in 3 days they charge me $66.37 CAD. There is no option to unsubscribe so i contacted the chat service. they say they wont refund. My subscription ends next year. What a way to make money quick!!
21 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Michel,
Thank you for taking the time to share your experience with our free trial.
While our free trial offers the first 30 days at no cost, it can be manually upgraded to a paid plan via a banner or pop-up, which skips the trial period and grants paid subscription benefits right away.
I'd like to confirm that our support team reached out via email to help. Please feel free to follow up through their last email if you have any questions.
Kind regards,
Anna
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