Craghoppers Reviews 

13,310
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,540 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, noting that the items are extremely comfortable, highly durable, and wonderfully suited for all kinds of outdoor activities. Consumers also deeply appreciate the prompt delivery service, helpful member offers, and find the overall online ordering process wonderfully smooth and straightforward. However, some people mentioned that delivery times were occasionally delayed or severely affected by unreliable courier services. A few reviewers also noted that clothing sizing could sometimes feel inconsistent, requiring careful exchanges or minor adjustments for a proper fit.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and durability across various outdoor clothing... See more

Quality

People report positive experiences with quality, praising the well-made clothing, comfortable fits, and... See more

Delivery service

Consumers find delivery service to be efficient, highlighting that items typically arrive promptly and within... See more

Order

Reviewers highlight satisfaction with the order experience, noting that online purchasing is straightforward... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable costs, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, safe delivery and on time. Disappointing that the style has changed! Narrow fitting legs and much shorter legs. Needle and thread required to alter a little to make them wearable fo... See more

Rated 5 out of 5 stars

Product is great and we have been regular buyers for many, many years to the point that where we are out walking, we look like ads for Craghopper. Many of the products in our latest two orders w... See more

Rated 5 out of 5 stars

It was straight forward to order the Craghoppers Kiwi trousers online.Delivery is also prompt.These are very comfortable and light trousers for either work or leisure. They come in a wide variety of c... See more

Rated 5 out of 5 stars

Excellent quality and reasonable prices. Always a good deal on offer. Members get free delivery, normally about 3 days. Your first stop for adventure clothes. Most items have lifetime cover. R... See more


Company details

  1. Clothing Store
  2. Activewear Store
  3. Outdoor Sports Store

About Craghoppers

Written by the company

Craghoppers
Craghoppers
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About Craghoppers

Back in 1965 when Craghoppers hit upon the idea of turning a passion for travel into a bona fide business,the team felt like they were embarking on an exciting and at times perilous trip into the unknown. Looking back, their perseverance paid off and Craghoppers is now recognised as a global outdoor and adventure travel brand that specialises in walking and hiking trousers, waterproof and insulated jackets and insect repellent clothing.

Mindfully Made

Written by the company

At Craghoppers, we believe that honesty, courtesy and respect are critical in all the decisions we make with customers, colleagues and the workers in our factories. We are doing what we can, when we can, to look after our planet. This means we’re committed to creating great products in a sustainable way and to make positive progress every year.

Guaranteed For Life

Products that last a lifetime

At Craghoppers, we are so proud of the quality of our garments that we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.5

All reviews

(13,310)

4,215 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased with Craghoppers trousers as usual

My husband has worn Craghoppers trousers for many years now - finding them comfortable, practical and long lasting.
These latest ones are really excellent quality and soft to wear with all the usual features of ample pockets, etc;
Very pleased indeed.

2 August 2026
Rated 4 out of 5 stars

Erroneous size labelling…

I love Craghoppers trousers but I’ve ordered from them twice and had the same problem with sizing.
I order a 16R. The order confirmation says 16R. The label on the waistband says 16R. But the removal label says 16L and both times I have had to take up the trousers by over 3ins/7cm. Something isn’t right. Fortunately I sew so can shorten the trousers but if would be so much better if the labels were a true indication of size.

9 August 2026
Rated 5 out of 5 stars

Great communication

Great communication throughout from order confirmation to delivery notification. Quick delivery. The trousers are good quality, comfortable with lots of stretch.

30 July 2026
Rated 1 out of 5 stars

We didn’t receive our parcel and I had…

We didn’t receive our parcel and I had to contact the company to find out what had happened as it was late. We got a refund in the end.

8 August 2026
Craghoppers logo

Reply from Craghoppers

Hi there,

I'm sorry to hear that your order didn't arrive. I can see that this was processed as a return to sender by the courier. I apologise for any inconvenience caused by this. Please be assured that feedback has been shared with the courier.

Kind regards,
Robynne

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