Easy ordering, safe delivery and on time. Disappointing that the style has changed! Narrow fitting legs and much shorter legs. Needle and thread required to alter a little to make them wearable fo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product is great and we have been regular buyers for many, many years to the point that where we are out walking, we look like ads for Craghopper. Many of the products in our latest two orders w... See more
It was straight forward to order the Craghoppers Kiwi trousers online.Delivery is also prompt.These are very comfortable and light trousers for either work or leisure. They come in a wide variety of c... See more
Excellent quality and reasonable prices. Always a good deal on offer. Members get free delivery, normally about 3 days. Your first stop for adventure clothes. Most items have lifetime cover. R... See more
Company details
About Craghoppers
Written by the company
About Craghoppers
Back in 1965 when Craghoppers hit upon the idea of turning a passion for travel into a bona fide business,the team felt like they were embarking on an exciting and at times perilous trip into the unknown. Looking back, their perseverance paid off and Craghoppers is now recognised as a global outdoor and adventure travel brand that specialises in walking and hiking trousers, waterproof and insulated jackets and insect repellent clothing.
Mindfully Made
Written by the company
- At Craghoppers, we believe that honesty, courtesy and respect are critical in all the decisions we make with customers, colleagues and the workers in our factories. We are doing what we can, when we can, to look after our planet. This means we’re committed to creating great products in a sustainable way and to make positive progress every year.
Guaranteed For Life
Products that last a lifetime
At Craghoppers, we are so proud of the quality of our garments that we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.
Contact info
Basecamp, Mercury Way, M41 7RR, Urmston, Manchester, United Kingdom
- 0844 811 1022
- www.craghoppers.com
4.5
Excellent
13K reviews
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very prompt service
1 August 2026
Sweatshirt as described and arrived in…
Sweatshirt as described and arrived in timescale given.
8 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Expected the senior customer discount…
Expected the senior customer discount (got a code) but was told that it is not available to members and so I cancelled the order.
8 August 2026
Reply from Craghoppers
Hi
Thank you for taking the time to share your review.
We are sorry to hear of your experience. Please do contact us directly for assistance.
https://www.craghoppers.com/customer-service-hub/contact-us/
Thank you again for your review and we look forward to speaking to you soon.
Kind Regards,
Robynne
Excellent website easy to navigate
Excellent website easy to navigate. Quality of the product is well made and sold at a very competitive price. Very pleased with my purchase and I shall be using them again.
21 July 2026
Charge for delivery and then don’t deliver
These people charge for delivery and then don’t deliver!! Been waiting a week for an order, sent an email to customer services and for a dismissive email back telling me to follow a link , no reasoning for the delay a generic apology!!
Won’t use these people again
They have just arrived and the quality is no that great
8 August 2026
Unprompted review
Reply from Craghoppers
Hi
Thank you for taking the time to share your review.
We are sorry to hear of your experience. Please do contact us directly for assistance.
https://www.craghoppers.com/customer-service-hub/contact-us/
Thank you again for your review and we look forward to speaking to you soon.
Kind Regards,
Robynne
The quality is still as expected from Craghoppers. Keep it up.
The whole experience of my order went smoothly.
7 August 2026
Easy ordering, poor fitting!
Easy ordering, safe delivery and on time.
Disappointing that the style has changed! Narrow fitting legs and much shorter legs. Needle and thread required to alter a little to make them wearable for me.
Hopefully you will offer the previous style of wider and longer legs again soon - then I will order again.
7 August 2026
Very quick service
Very quick service. The trousers are very comfortable and fit well. The new cut of the gents trousers (tailored) is better than the original ones. The ladies ones would benefit from a more tailored fit although very comfortable the way they are.
7 August 2026
Excellent product
Excellent product, delivered promptly and just what I need for a trip to Rwanda
30 July 2026
Great product; shape changed
Having bought craghoppers for years, I was looking to replace my well loved trousers. My order arrived very promptly, well packaged and well made. However the cut has been changed and doesn’t fit me.
31 July 2026
These trousers are fantastic
These trousers are fantastic, quick drying and the legs come off too, for work or leisure activities a very good rounder!!
7 August 2026
Why go anywhere else
Easy to select fantastic details quality assured fast service value for money
7 August 2026
Still waiting …..
7 August 2026
Reply from Craghoppers
Hi
Thank you for taking the time to share your review.
We are sorry to hear of your experience. Please do contact us directly for assistance.
https://www.craghoppers.com/customer-service-hub/contact-us/
Thank you again for your review and we look forward to speaking to you soon.
Kind Regards,
Robynne
Order cancelled - didn’t inform.
Order cancelled due to no stock - but without informing me!
Placed online order, received confirmation emails, waiting over a week for delivery but nothing, logged into account online to which stated order cancelled. Zero emails to inform me.
Online chat told me the stock was sold out, that warehouse don’t inform customers, and that’s it.
If I hadn’t have got in touch, I would still be waiting unknown and a refund may not have been issued.
Wouldn’t deal with again.
7 August 2026
Unprompted review
Reply from Craghoppers
Hi there,
I'm sorry to hear of your experience. I can confirm that, typically, if an order is cancelled a refund is automatically issued & the customer notified by email.
I apologise that this was not the case with your order. Please be assured that your feedback has been shared with the relevant team.
Kind regards,
Robynne
Products worth buying
The website is easy to follow. The products remain good, the service is reliable, and delivery good. Worth being a member.
7 August 2026
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