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Countryside Homes Reviews 

1,165
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, approachable, and always available to patiently answer questions during property viewings. Consumers feel well supported throughout the entire purchasing journey, noting that the handover process is smooth, organized, and reassuring from start to finish. However, some reviewers were not happy with the customer service provided after moving into their new properties. A few other people also felt that the aftercare response was frustratingly slow. Some people experienced prolonged delays with necessary property repairs and felt deeply dissatisfied by a complete lack of communication from the team.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that sales advisors and site teams are exceptionally... See more

Service

Customers had positive experiences with service, particularly praising the helpful and professional sales... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional pre-sale... See more

Location

People report ambiguous experiences with location, noting both appealing features and frustrating... See more

User experience

Users describe positive interactions with user_experience, highlighting exceptional journeys from start to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Massive thank you to Juliette and Charlotte at Fletton Folly for your support through our very stressful moving journey!! They really were the most empathetic and supportive duo we could have asked fo... See more

Company replied

Rated 4 out of 5 stars

Craig Jones at Saddlers Reach provided excellent customer service throughout the process of my buying a property. Responsive, approachable, professional & well informed about the local area. I... See more

Company replied

Rated 5 out of 5 stars

Myself and my partner have been dealing with Charlotte & Juliette at Fletton Folly and they couldn’t be more helpful! Being first time buyers can be scary and overwhelming but they have both made... See more

Company replied

Rated 5 out of 5 stars

We've been working with John Jackson at the Kensington Fields site to reserve and customise our new home. He's been absolutely lovely to work with, clearly explaining everything in a transparent way a... See more

Company replied


Company details

  1. Housing Development
  2. Construction Company
  3. Home Builder

Written by the company

At Countryside we pride ourselves on creating places where people love to live, with sustainable communities built to last. Whether you are looking for a suburban family home surrounded by green spaces or an apartment at the heart of the action in the city centre, we offer a wide range of new build homes to suit everyone. Customer Services contact details: https://www.countrysidehomes.com/contact-us/customer-services


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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4.1

All reviews

(1,165)

271 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Countryside Homes logo

Reply from Countryside Homes

Hi Ian,

We're happy you had a great experience. We appreciate your positive feedback and thank you for your time.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Angel Countryside Homes

Angel was fantastic - very knowledgeable and accommodating. Thank you so much for being so helpful and for sharing all of the information so clearly.

14 February 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Camilla,

We are happy to hear that you had such a positive experience! We appreciate you mentioning how helpful and informative the service was. Thank you for your feedback.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Very good service

Very good service - positive but objective.

13 February 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Ivan,

We appreciate your positive and objective feedback. We are happy to hear that you had a very good experience with our service.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Patient and professional

Patient, experience and professional sales consultant from their Marketing suite.

12 February 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Mr Kevin Yik,

We're glad you found our sales consultant to be patient, experienced, and professional. Thank you for your positive feedback!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

When I first went to enquire about…purchasing a new home

When I first went to enquire about houses available on the housing estate, Sharn was very helpful and honest regarding, prices, extras, and especially helping me with online issues I had to do, to help with reserving a property I really loved, very positive and helpful experience dealing with countryside homes.

31 January 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Evelyn ,

We're happy to hear that you had a positive experience while reserving your property. We appreciate your kind words regarding the assistance you received with prices, extras, and online issues. Thank you for your feedback.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Special thanks to Jeremy and Katy

I dealt with Jeremy and Katy, so patient so helpful and so kind to me . I cannot thanks them enough.

12 February 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Mohammed Saeed Zeinolabedin,

We appreciate you sharing your positive experience. We are so glad that you found our team to be helpful and kind. Thank you!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Great experience with Country side…

Great experience with Country side homes.
Staff are great.

10 February 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Darren Bee,

We're happy to hear that you had a great experience with us. We appreciate your positive feedback on our staff.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Great Experience

Great Experience, Nicola was extremely helpful and analytic, highly recommended.

7 February 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Nikos,

We're glad you enjoyed your experience. It's great to hear that our team was so helpful. Thank you for your recommendation!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Great experience.Lovley customer care.

Great experience.Lovley customer care.

31 January 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Ansu,

We're glad you had a great experience and appreciate our customer care. Thank you for your positive feedback!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Countryside Homes made my dream come true

​As a first-time buyer, I walked into this process with a lot of nerves and even more questions. I’d heard the horror stories about how stressful buying a home can be, but Countryside Homes truly made my dream come true.

The Process: Seamless and Supportive From the first viewing to the moment I got my house reversed, the process was impressively smooth. They seemed to understand that as a newcomer to the property market, I needed a bit more "hand-holding." There were no hidden surprises or communication blackouts—just a clear, guided path forward.

​Quality of Information:
​What really set them apart was the quality of the information provided. They didn’t just throw a stack of legal documents at me; they took the time to explain:
1. The timelines I should expect.
2. ​The specifics of the build and warranty. ​
3. The next steps at every single milestone.

The transparency was a breath of fresh air. It felt like I had a partner in the process rather than just a developer.

The Verdict
​If you are looking for your first home and want a team that values your peace of mind as much as the quality of the build, I cannot recommend Countryside Homes enough. They took what could have been a daunting experience and turned it into a milestone I’ll never forget.

Many thanks,
Adekoya Ogunlewe and Olayemi Ogunlewe

30 January 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Adekoya,

We're happy to hear that your first-time home buying experience was a dream come true! We aim to provide seamless, supportive processes, especially for newcomers. It's great to know the quality of information and transparency helped ease your concerns. Thank you for your recommendation!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Linda was very helpful

Linda was very helpful. All my questions were answered. I arrived without an appointment. Linda was very accommodating.

5 February 2026
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Reply from Countryside Homes

Hi Lisa,

We're happy to hear that you found our service helpful and accommodating, even without an appointment. Thank you for your positive feedback!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

A home at last

I fell into the show room at Morella Woods Lenham from home searching locally. Meeting Sammy there was my great good luck. Immediately I felt at home. I did want a home in the area but something odd happened when I was there. Ducks fell into line, maybe that was it. Anyway it was something odd.

We started in a three bed show home then moved on onto another and then the last show home. The last show home had everything I had always wanted. I should add there is only me and my dog Denver.

I particularly needed a nice kitchen dinner looking out on the garden. Tick. Comfortable main bedroom and en-suite. Tick. Garage. Tick. What! Double garage!!! Amazing. I didn’t want a car barn at all. I can see the reason. But I didn’t want one. West facing garden? Of yes said Sammy. You want that one then. Pointing out of the front window to another of the same design. Want to look inside? 😃 I took a little time to look around. It’s a serious decision. But Sammy gave me space and it was easy in the end.

29 January 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Michael L,

We're happy to hear that you felt at home during your visit and that you found the perfect home for you and Denver. It sounds like everything aligned wonderfully! Thank you for sharing your positive experience.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

purchaser’s review

Very informative and took time to explain things. Appreciative of my personal situation. Extremely pleasant

29 January 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Mary Ellen Tobin,

We're happy to hear that our explanation was informative and that we were appreciative of your situation. Thank you for your pleasant feedback!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Maria the sales consultant has been so…

Maria the sales consultant has been so supportive in finally realising my move to wolsey park

3 February 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Dianne,

We're happy to hear that the sales consultant supported your move to Wolsey Park. Thank you for sharing your positive experience with us!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Craig Jones has provided a fantastic…

Craig Jones has provided a fantastic service at Saddlers Reach so far.

3 February 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Siobhan,

We're happy to hear that you had a fantastic experience. Thank you for sharing your positive feedback with our team!

Kind Regards,
Sarah
Countryside Homes

Rated 3 out of 5 stars

Rhodri Deserves the Credit

Unfortunately, it hasn’t all been positive. While the homes themselves are lovely, the attention to detail is lacking. Customer service has been disappointing and often rude. When faults were reported, issues were frequently dealt with poorly or patched up, only for the same problems to resurface months later, rather than being fixed properly the first time.

The only reason I have given three stars and not one, is because of Rhodri. He has always been approachable and supportive, not only throughout the purchase process but well beyond it. Even after leaving the site, he continues to help us with any queries we have. Rhodri truly made this journey memorable for us, and it’s a shame the rest of the company doesn’t operate to the same standard.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Dominique was a wonderful…

Dominique was a wonderful representative to share the details of Hepworth house
I really had a wonderful experience to learn about the development and give it more thought ~ big thanks

31 January 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Tan,

We're happy to hear that you had a wonderful experience learning about Hepworth House. We appreciate you taking the time to share your positive feedback and are grateful for your consideration.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Great service from Sandra

Great service from Sandra

31 January 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Mat,

We're happy you had a great experience. We appreciate your positive feedback and thank you for sharing.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

From start to finish total guidance &…

From start to finish total guidance & reassurance as a nervous first time buyer of countryside builds. Rhodri were so professional & had time for detail & conversations going above a beyond this gentleman needs to be recognised for his hard work with each individual customer very happy.

1 October 2025
Unprompted review
Countryside Homes logo

Reply from Countryside Homes

Hi Amy ,

We appreciate you sharing your experience as a first-time buyer. We're happy to hear that the guidance and professionalism provided were reassuring and that the attention to detail met your needs. Thank you for recognizing the hard work.

Kind Regards,
Sarah
Countryside Homes

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