Mada was super nice and helpful as really kind and as a goodwill gesture reinstated spins I would have otherwise lost.
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See what reviewers are saying
I play on various sites and play the same game (big bass bonanza) I can clearly say that Costa bingos version is drier than ghandis flip flop, over 1400 spins on 50p to get 2 bonuses that both paid un... See more
Company replied
Poor selection of games, games bonuses are only available once you’ve lost all your real money which to me is backwards. Slow website which regularly crashes & logs you out… even half way through a... See more
Company replied
I have always had an enjoyable experience whilst on the site. There are plenty of options from bingo,slots and instant win games to promotional and jackpot games. The site is easy to navigate and ther... See more
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Company details
Information provided by various external sources
Play online bingo with us - UK's biggest bingo community. Discover our world of fun bingo games and slots where you can win real cash with Costa Bingo!
Contact info
United States
- www.costabingo.com
You should know
3.6
Average
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick Response
1 March 2024
Unprompted review
Reply from Costa Bingo
Hello Kevin!
We wanted to take a moment to thank you for your amazing review. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Costa Bingo team!
Poor website
Poor selection of games, games bonuses are only available once you’ve lost all your real money which to me is backwards.
Slow website which regularly crashes & logs you out… even half way through a spin & hard to find the withdraw button (in fact I’m sure it wasn’t there to begin with, I went back a week later to find it)
23 February 2024
Unprompted review
Reply from Costa Bingo
Hello J CRB!
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand how not having much luck with the games can be a letdown.
Please remember that all our games have entirely random outcomes, which we don't have any control over.
A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits.
We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
The Costa Bingo team!
Madalina was exceptionally helpful and…
Madalina was exceptionally helpful and kind support thank you
28 February 2024
Unprompted review
Reply from Costa Bingo
Hello and nice to meet you, Susan!
Allow me to take a few moments to thank you for taking the time to write such a nice review!
We always strive to provide quality in all we do, especially in the interactions with our members.
Treat others as you want to be treated is the motto of our agents and we strive to live up to it on every interaction.
Once again thank you for your kind words,
The Costa Bingo team!
Joined only 3 weeks ago, now deleted
Joined only 3 weeks ago. Didn't initially get my bonus but quickly rectified when contacted. Then had £90 bo us and £30 real money. A lot of money! For bingo!! Played few games at a time a few days apart, as per "gambling charity awareness". Didn't log in for 5 days and £90 bonus taken away!! Contacted and apparently recently changed terms and conditions if not signed in for 5 days bonuses removed. Hardly an incentive for the folk having addiction issues!! Every member Contacted, however, I have received one and only "welcome email" on Feb 1st and nowt else. So no email, not aware of conditions but penalised anyway. BE AWARE of this site. It's rubbish for bingo anyway, maybe 5 games to play, maybe some more if you are"loyal" it's shocking!! Best regular prize about £12 for house!! Jeezo stick with Tombola folks!
24 February 2024
Unprompted review
Reply from Costa Bingo
Hello and nice to meet you, Brenna!
We are sorry to hear that your experience was not as pleasant as expected.
Regarding the Terms and Conditions, when registering the information is presented in depth as we want to make sure, that our members are fully informed regarding the services we provide as for us transparency is key!
However, we hear you, and we are more than happy to discuss this further, as such we have reached out to you in private for more information.
Kind Regards,
The Costa Bingo team!
doesn't matter how often deposit money…
doesn't matter how often deposit money next to no bonus rounds reels go round and round I don't get why government allow these sites to fraud players same excuses can't even win don't always expect win but do expect fair play and not a chance of that company only out to take then ot player fault weird not company police and government should be investigating sites
20 February 2024
Unprompted review
Reply from Costa Bingo
Hi, Mary!
We're sorry to hear that your time on our site hasn't been as pleasurable as anticipated, and if you've experienced any inconvenience. It can be disheartening when luck isn't on your side with the games.
Rest assured that all our games' outcomes are entirely random, with no influence from us. An independent organization consistently evaluates our games to maintain their fairness and randomness.
We're always ready to assess your gameplay and, where possible, provide helpful suggestions on how to enhance your experience and prolong your playtime without making additional deposits.
We've reached out to you privately to request your account details and lend a helping hand.
Best Regards,
The Costa Bingo team!
Takes your money but refuse to pay
I would give minus figures if I could, they owe me 50 pounds and are saying my driver's licence is not clear enough and I cannot use NHS letters or bank statement which came from on line. This has been a fight for over a week and they are bad payers over 50 pound. These checks should be done before they take money if they need them done to pay out. Been told on 3 occasions my docs are verified then told it's no good. Bad very bad company. And there is no managers funny that
12 February 2024
Unprompted review
Reply from Costa Bingo
Hello Charles!
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
The Costa Bingo team!
1 star rating
Signed up, won a small amount and now I can’t get into app. Wouldn’t recommend this at all. They take your money and then u can’t contact t them
14 February 2024
Unprompted review
Reply from Costa Bingo
Hello and nice to meet you, Pamel!
We are sorry to hear that you had encountered technical issues with our services.
However, we heard you and we stand ready always at your disposal to assist as best of our abilities with any issues, either on our 24/7 friendly live chat on the website or via email or phone.
Taking this into account, we have reached out to you for more information in private and we are waiting for your response!
Kind Regards,
The Costa Bingo team!
Madaline was great and quick to resolve…
Madaline was great and quick to resolve issue
13 February 2024
Unprompted review
Reply from Costa Bingo
Hello and nice to meet you, Donna!
First of all, thank you for your kind words, as we are grateful that you have taken the time to write such a nice review for one of our colleague!
We always strive to provide top notch services either with the games we provide or with the attention our agents offer when issues arise.
Taking this into account we are glad to see that we hit the mark with you.
We are sure that in the future more pleasant interactions and experiences will follow, but until then, from our end to you, a sincere thank you!
Kind Regards,
The Costa Bingo team!
Reply from Costa Bingo
Dear member!
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Costa Bingo. We are delighted to hear that you had a great time with us!
At Costa Bingo, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing Costa Bingo as your gaming destination.
Best regards,
The Costa Bingo team!
Take your money and fob you off
Been playing for a while and got pay outs then won £2000 on Christmas day was then asked for variation and personal information which I gave every time I gave them what they asked for they wanted more so I gave it to then having my account blocked. After several calls to rude customer service was told If I just uploaded bank statements which i did then they wanted to know where certain payments that were going in to my bank account 1 was a regular payment which was my child maintenance off my daughters dad and one was a one off payment off my dad which they said they wanted more personal details. I then emailed saying if it's not sorted I will contact to gambling commission to see if they could help. With in 2 days they paid it in to my account. Dont know if this helped or they just thought I'd just give up and they would keep my winnings. Costa bingo you can stick your automated message up you ass where it belongs as I won't be using your site again 🖕🖕🖕🖕
25 December 2023
Unprompted review
Reply from Costa Bingo
Hello and nice to meet you, Emma!
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for.
However, taking this into account, we are glad that the information provided, meet the requirements and that the situation was solved.
We heard you Emma, and we are more than happy to listen your feedback regarding this matter and how we can make this process more member friendly.
Kind Regards,
The CostaBingo team!
Reply from Costa Bingo
Hello Angela!
Thank you as always for your feedback, we do use the feedback gather here to drive change internally.
The speed at which you receive your withdrawal will depend on the payment method you use.
VISA debit is currently the best option available at the moment.
In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details.
We have reached out to you privately for some account information and would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.
Kind Regards,
The CostaBingo team!
Think twice before signing up
I've played on this site for many years, used to be great with regular free spins within games and reasonable wins which were always paid out quickly, however, over the last 2yrs it has really gone downhill, next to no free spins triggered within games nevermind a win, quite a few games gone and replaced with games that are even harder to get a win from. I totally get that these sites are all about making money themselves but come on the odds now are appalling to say the least. I'll be closing my account and I'm sure I won't be the only one
27 January 2024
Unprompted review
Reply from Costa Bingo
Hello!
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand how not having much luck with the games can be a letdown.
Please remember that all our games have entirely random outcomes, which we don't have any control over. A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
The CostaBingo team!
Carbon copy of Robin Hood Bingo ( thats one i know of )
I have been reviewing the sites so i can find one i like , trust and is decent. Unfortunately this is exactly the same as Robin Hood Bingo ! A carbon copy with a few more subscribers so the chance of winning is less ! Im not giving a poor review due to not being able to withdraw, i didn’t win at all and didn’t enjoy the games
20 January 2024
Unprompted review
Reply from Costa Bingo
Hello and nice to meet you, Alicia!
I am sorry to hear that your experience with our services was not a pleasant as initially expected.
As we are always trying to provide a diversity on the games we offer and always deliver a dose of high quality along with them.
Regarding the chance of winning, rest assured that all our games' outcomes are entirely random, with no influence from us.
An independent organization consistently evaluates our games to maintain their fairness and randomness.
Taking this into account when there is a chance of winning in her shadow there is always a chance of losing, such are the games of luck.
However we appreciate your feedback, and we thank you for it, as in this manner we can become better.
Alicia, we have reached out in private for more information, regarding how we can improve the overall experience, not only for you but for present and future members!
Kind Regards,
The Costa Bingo team!
Great fun for a online bingo casino…
Great fun for a online bingo casino love it
17 January 2024
Unprompted review
Reply from Costa Bingo
Hello Harry!
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Costa Bingo team!
I’ve paid my deposit but haven’t got
I’ve paid my deposit but haven’t got
My £40 bingo and 100 spins
6 January 2024
Unprompted review
Reply from Costa Bingo
Hello and nice to meet you, Ian!
We are sorry to hear that one of our promotions has not been granted, as we always try to make them as fair and generous to our members in order to feel that they get the maximum amount of entertainment from their deposits.
As you know promotions are dependent on a few factors such as the correctness of the code inserted, if the promotion is valid and the list can be extended.
However, we heard you and if you still have this issue, we are more than happy to look into this matter further,
As such we have reached out to you in private regarding this promotion issue.
Kind Regards,
The CostaBingo team!
Marian was exceptional in her customer…
Marian was exceptional in her customer service help. Great asset to your company
24 December 2023
Unprompted review
Reply from Costa Bingo
Hello Michelle!
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Costa Bingo Team
if i could zero star i would
if i could zero star i would, this is a scam company i made a deposit and won quite a bit after wagering that was 7 days ago made 3 withdrawals not a single one has been approved a week later staff are not helpful and all tell me something different dont waste your time or money
12 December 2023
Unprompted review
Reply from Costa Bingo
Thank you as always for your feedback, we do use the feedback gather here to drive change internally.
The speed at which you receive your withdrawal will depend on the payment method you use.
VISA debit is currently the best option.
E-wallets such as PayPal, Skrill and Neteller may take a little longer.
Mastercard debit can be same day, but this will depend on who you bank with, it should take 2-4 working days.
In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details.
We have reached out to you privately for some account information and would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.
Kind Regards,
The Costa Bingo team!
Madalina was very helpful and very…
Madalina was very helpful and very friendly. Thank you
17 December 2023
Unprompted review
Reply from Costa Bingo
Hello Eileen,
We wanted to take a moment to thank you for your amazing review of our website. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work.
We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Costa Bingo team!
Not worth it …
Not worth it most of the time your loosing money the games are not always running the slots just take take take very rear you get a bonus £1000 just to try it out will close the account now
14 December 2023
Unprompted review
Reply from Costa Bingo
Hello Adrian,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand how not having much luck with the games can be a letdown.
Please remember that all our games have entirely random outcomes, which we don't have any control over.
A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits.
We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
The Costa Bingo team!
Scammers
Scammers. Offer a £30 bonus and 100 free spins but all your rewards are given as bonuses which can’t be used without using all your real money first and withdrawing cancels all your bonus money. SCAM!
11 December 2023
Unprompted review
Reply from Costa Bingo
Hello and nice to meet you, Logan!
I am sorry to hear that you experience with us was not as pleasant as expected.
We try our best to be as transparent as we can since for us, transparency is one of the stepstones of our creed!
All the information regarding the wagering requirements and bonuses are presented in full depth in our Terms and Conditions.
However, we heard you, and we have reached out in private to provide a more ample explanation regarding the bonuses mechanism.
We hope to hear from you soon,
The CostaBingo team!
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