Mada was super nice and helpful as really kind and as a goodwill gesture reinstated spins I would have otherwise lost.
Company replied
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See what reviewers are saying
I play on various sites and play the same game (big bass bonanza) I can clearly say that Costa bingos version is drier than ghandis flip flop, over 1400 spins on 50p to get 2 bonuses that both paid un... See more
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Poor selection of games, games bonuses are only available once you’ve lost all your real money which to me is backwards. Slow website which regularly crashes & logs you out… even half way through a... See more
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I have always had an enjoyable experience whilst on the site. There are plenty of options from bingo,slots and instant win games to promotional and jackpot games. The site is easy to navigate and ther... See more
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Company details
Information provided by various external sources
Play online bingo with us - UK's biggest bingo community. Discover our world of fun bingo games and slots where you can win real cash with Costa Bingo!
Contact info
United States
- www.costabingo.com
You should know
3.6
Average
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Alin D was very helpful with regards to…to checking the documents uploaded and confirming they were in order
Alin D was very helpful with regards to my withdrawal that I am still waiting for dispite uploading my documents.
4 September 2024
Unprompted review
Reply from Costa Bingo
Hi Ronald,
We wish to thank you for your amazing review, and we appreciate your patience and cooperation regarding the documentation review.
We hope to continue to offer you the same outstanding customer support though our dedicated team, and to ensure that your experience on our website is the best that it can be, in all aspects.
Thank you for choosing Costa Bingo as your main gaming destination!
Kind regards,
Costa Bingo Team
Literally ROBBING their customers
21st August I won £300 I requested to withdraw it and Costa locked and suspended my account as soon as I asked to withdraw my £300 winnings, now the 4th September still no sign of my winnings they replied to my last review on here saying they privately message me to happily resolve it and pay my winnings, yet that's a complete lie,also I noticed that there's a few more reviews added after the one I posted and each one says they been locked out their account after requesting to withdraw winnings and getting no where with Costa , it's absolutely disgusting what this company is doing to so many people they need looking into seriously, the gambling commission complaints has got back to me on the matter also.
21 August 2024
Unprompted review
Reply from Costa Bingo
Hi Jenny,
We regret that your experience on our website was anything less than satisfactory, and we apologize for any disruption the verification process may be causing.
As part of our commitment to a safe and secure gaming environment, we may sometimes be required to obtain from our members various documents that satisfy both our internal policies and regulatory obligations. Our team is eager to assist you, and we encourage you to reach out to our support team with any questions you may have regarding the documents format or type.
We appreciate your understanding regarding this matter and we are confident that, with your cooperation, the team will be happy to work on resolving this in a timely manner.
Kind regards,
Costa Bingo Team
Following on from Costa bingos reply to…
Following on from Costa bingos reply to my last review- I have not had any contact privately as they have said so that’s another lie- I have contacted the CEO and I am awaiting a reply.
Still being told that I’m waiting for verification which has been in process since they blocked my account as soon as I won’t a large amount so they company is withholding the withdrawal, I urge everyone to avoid this company they are scamming people out of money when you’ve rightfully won it.
Quick enough to take your money then endless excuses by the uselss chat hosts as you never get a reply from emails sent - still waiting for a reply from an email sent on 27th.
AVOID THIS COMPANY FULL OF LIES!!!!
3 September 2024
Unprompted review
Reply from Costa Bingo
Hello Jamie,
We're truly sorry to hear about your experience and the inconvenience it has caused. As part of our commitment to regulatory standards, there are times when we need to request certain documents from our customers. We understand that this can be disruptive, and we sincerely apologize for any frustration it may have caused.
Please know that these requests are made to ensure a safe and secure gaming environment for everyone. We greatly appreciate your cooperation. We've reached out to you privately to gather more information and assist you as best as we can.
Kind regards,
Costa Bingo.
I spoke with Caitalina E
I spoke with Catalina E, who dealt with my query quickly and efficiently 😊
16 August 2024
Unprompted review
Reply from Costa Bingo
Hi Claire,
Thank you for your review! We are so happy to hear that you had a great time with us!
Our goal is to deliver the best experience to our players and to provide outstanding support through our dedicated team. It's great to know that we've achieved that with you.
We look forward to bringing you more with fun games and opportunities to win in the future. Thank you for choosing Costa Bingo as your main gaming destination!
Kind regards,
Costa Bingo Team
The customer service agent Mada was…
The customer service agent Mada was very helpful and resolved my enquiry within good time. Thanks Mada
15 August 2024
Unprompted review
Reply from Costa Bingo
Hi Pauline,
Thank you so much for your review! Your kind words and generous feedback mean the world to us, and it's wonderful to know our team's dedication is appreciated.
Thank you for choosing Costa Bingo as your go-to gaming haven. We eagerly await your return for more thrilling games and chances to win!
Kind regards,
Costa Bingo Team
Jackpot Win being withheld
I was contacted by Costa after my recent review and supposed everything was sorted. They sent me a message that some money was going into my account not the amount I won but some money. I then email and asked about the rest as my account is not blocked, they then sent me a message and email telling me my whole amount would be going in. I was pleased at first until later in the evening when I got an email of Costa again.
I was told my account was blocked and that the money would not be issued like they had stated even though the slot I had won it on has no doubt sent it to them and I had had conformation it was going in. They accused my account of having third party access which is no doubt why they were so curious about my daughter.
I joined Costa bingo before my daughter was eighteen and had a bank card, the site had previously asked who she was and why she transfers to me. I explained that since I had a heart attack in September she had been moving my money out on a Wednesday when I’m paid so I pay my bills before putting money on bingo. She is the only payee I have, every penny I put onto Costa has always been mine and I will be proving it in court. From what they are saying any money that is in your bank from another person is not your own money, even if it is. They preach stay safe in gambling but had no problem with me putting £100 on before I won this, I ask my daughter to move my money to help me control my gambling.
Hopefully this matter will be resolved though a solicitor and I can have some peace with my health, as for Costa bingo I sent them an email yesterday about this and they have not replied. I asked if they were in the habit of lying considering they told me they had sent the money and had not done that at all.
28 June 2024
Unprompted review
Reply from Costa Bingo
Hello Sotiris,
Thank you so much for your review. It's always wonderful to hear from satisfied customers like you.
Our team is committed to providing exceptional services and an unparalleled gaming experience. Your positive feedback mirrors their dedication and effort. We appreciate your kind words and we are thankful that you chose Costa Bingo as your gaming destination.
Kind regards,
Costa Bingo Team
very helpful and very quick at solving…
very helpful and very quick at solving my problem thanks
26 May 2024
Unprompted review
Reply from Costa Bingo
Hi Margaret,
Thank you so much for your brilliant review. It's always wonderful to hear when our team's dedication is noticed.
We appreciate you taking the time to share your feedback with us, and we look forward to providing you with even more outstanding experiences and fun games in the future.
Thank you for choosing us as your gaming destination!
Kind regards,
Costa Bingo Team
Absolutely appalled at the service…
Absolutely appalled at the service received ( or lack of it) I have literally phoned and emailed every day for the passed 2 weeks! Every day being told my case is with the verification team and I will get an update later that day…. Still nothing. I won £374 2 weeks ago… during the winning game and mid spin they blocked the account and said it’s because ir needed to be verified. All documents requested have been received and I’m still no able to access my account or winnings. When I call I’m told they can’t help it’s with another team who I am unable to speak to!!!!! No managers available to speak to and frankly feel like I am
Being fobbed off. How can a reputable company completely ignore emails? Never know anytjing like this. My last review was answered and I was promised a resolution asap. That was 4 days ago!!!!
12 May 2024
Unprompted review
Reply from Costa Bingo
Hello Michelle,
We are sorry to hear that your experience on our website was less than satisfactory.
As reputable operators, we are obliged to abide by our regulatory requirements, as part of our commitment towards fair, safe and responsible gaming. For this, we are required to conduct regulatory checks at various stages in our customers' journey with us, which may sometimes impact withdrawal timeframes.
We understand that timely withdrawals are important, and we are committed to streamlining the process as much as we can, while also taking into account industry regulations.
We would be more than willing to review this further and, if possible, to expedite the process. We have contacted you privately to request additional details.
Kind regards,
Costa Bingo Team
Quick and efficient service
Quick response to my issue and was quickly rectified by Alin Danoiu. Very happy with the service he provided
12 May 2024
Unprompted review
Reply from Costa Bingo
Hello Monica,
We are so happy to hear that you had an enjoyable experience, and that your issue was resolved efficiently.
Your positive feedback is valuable to us, and we appreciate that you took the time to share it here.
We hope that you'll continue to enjoy all that our website has to offer, as we bring more fun and exciting features.
Kind regards,
Costa Bingo Team
Madeline m sorted problem straight away…
Madeline m sorted problem straight away good customer service
10 May 2024
Unprompted review
Reply from Costa Bingo
Hello Steven,
We want to take this moment to thank you for your wonderful review. It's always great to hear from happy customers. We truly value your generous feedback.
We hope you will continue to enjoy the games and features of our website, and we are grateful that you chose us as your gaming destination.
Thank you once again for your review!
Kind regards,
Costa Bingo Team
what has happened to this sitewhat has happened to this site
what has happened to this site, no chatrooms in the day ithought bingo was a social game people talking .no cashback if you lose, no spin yhe wheel on a deposit.same players winning game after game every day.been with this site since launch and its surly gone from best bingo site to the worst
2 May 2024
Unprompted review
Reply from Costa Bingo
Hello Julie,
We regret any inconvenience you may have experienced or if your time on our website hasn't been as enjoyable as you had hoped.
We are eager to look into this matter more closely and aim for a swift and satisfactory resolution, if possible. We have reached out to you privately, to obtain more information.
Kind regards,
Costa Bingo Team
Really disappointing in Costa recently
Really disappointing in Costa recently. Had endless amounts of issues with one withdrawal. Everything been fine btt it's now been a week. And still no withdrawal. No correspondence no nothing. Akin has helped by escalating the case for the 3rd but still nothing. I would like this rectified ASAP or I will be going to the gambling commission and ombudsman and I've waited long enough. I've been told Friday would be released then sat then monday and then Tues and today. It's a joke now. Few people have been nice btt rhe rest just not helpful. How much more patient do I have to be. I expect a response today! Payment today. This is the only withdrawal I've had issues with.....
3 April 2024
Unprompted review
Reply from Costa Bingo
Hello,
We are sorry to hear that your experience on our website was not as enjoyable as we had hoped.
We understand that timely withdrawals are important, and we are committed to constantly improving and streamlining the process.
We are more than willing to review this further and work towards a swift resolution. To best achieve this, we have reached out to you privately for details.
Kind regards,
Costa Bingo Team
Fast response from elena
Fast response from elena, very polite and easy to talk to
25 March 2024
Unprompted review
Reply from Costa Bingo
Hello Carrie,
Thank you very much for taking the time to share your review with us! We are thrilled to hear that you had an enjoyable experience on our website.
We strive to provide our players with an unforgettable gaming experience and with exceptional customer support. It's wonderful to hear that our efforts have been appreciated. Your kind words mean a lot to us.
We hope that you'll continue to enjoy what our website has to offer, and that you'll have plenty of exciting and rewarding experiences with us in the future.
Thank you for choosing Costa Bingo as your gaming destination.
Kind regards,
Costa Bingo Team
After playing costa bingo for a few…
After playing costa bingo for a few months I and not being asked for any ID I won the jackpot on games £2900. Then went to withdraw it suddlenly wanted ID no problem sent it all in was calling and using live chat told lie after lie nearly a week later many calls every day trying to get my money I’ve just been told by emails they made a decision I can’t afford to use the site but now have not payed my winnings of £2900 and say I won’t be I am taking this further please please use other sites the stress it caused me and the lies I’ve been told are terrible
22 March 2024
Unprompted review
Reply from Costa Bingo
Hello Sam,
We are sorry to hear that your experience on our website hasn't been as enjoyable as we hoped.
As a reputable operator in the industry, we are required to conduct regulatory checks at various stages in our customers' journey with us. These checks involve requesting certain documents that must meet both our internal standards and regulatory requirements. While we appreciate this may have caused some frustration, we believe this process is essential for maintaining a fair and safe gaming experience for all.
We would be more than willing to review this further. We have reached out to you privately to gather additional details.
Kind regards,
Costa Bingo Team
Was just about to deposit money but…
Was just about to deposit money but came on here to check the reviews after reading them I don't think I will bother thanks for the heads up all :)
16 March 2024
Unprompted review
Reply from Costa Bingo
Hello Shell,
We appreciate that you took the time to write this review.
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience. We strive towards excellence and we are determined to constantly improve our services.
We hope that you will consider giving our website a chance, as we might pleasantly surprise you.
Best of luck,
CostaBingo Team
Worst Bingo Site
Without a doubt, the worst bingo site I've ever played on. If I could give this site minus zero stars, I would.
Trying to withdraw funds is like trying to get blood out of a stone. The customer service is so poor that once I got my winnings after being constantly lied to by several CSA's I closed my account immediately. Avoid at all costs!!
29 February 2024
Unprompted review
Reply from Costa Bingo
Hello Louise!
We are sorry to hear that your experience was not as pleasant as expected and that you have decided to close the account.
However, we heard you and for us the feedback from past, present or future members is an invaluable tool for betterment.
As such, we have reached out to you in private for more information.
Kind Regards,
The Wink Bingo team!
Never Register With Costa Bingo
Crazy rip off they use all real money first, even when you win you have to use your real money for the next game when using bonus money. Therefore when using the bonus it is impossible to win, you can't withdraw bonus money and can't save up real winnings as they are used first so its race to the bottom i.e. having zero balance and I was also misinformed about the bonus and told I needed to get to exactly zero before the bonus kicks in which is almost impossible as you are left with odd penny and ended up spending a further £20 trying to get to zero. Cost me £50 in total with zero chance of winning. The games are also so weighted in the house favour with less than 30% of wager ending up in the prize pot, so again the odds are so stacked against you of ever making a profit with tiny jackpots in some cases less than my total stake. I have never thought gambling was a way to make make money, but the thrill of the chance should always be there. I couldn't wait for my £90 of bonus money to get to zero as it was worth less than nothing, as I had to invest time to watch my money get flushed away. I am going to issue a court summons to test if this is even legal and publish the whole sorry event on You Tube. Do not join "Costa a Load Bingo" just throw your money straight out of the window it will save so much time and agitation.
10 March 2024
Unprompted review
Reply from Costa Bingo
Hello dear member!
We are sorry to hear that you haven't had the best of experiences with our site so far.
We're also sorry to hear you haven't had much luck with the games recently, as we hope you can understand this is not something we can influence as the outcomes of all our games are completely random and our games are reviewed regularly for randomness by an independent body.
We are always happy to review your gameplay, and if possible, offer some advice as to how you can get more bang for your buck and prolong your play without the need for additional deposits, we have reached out privately to you for your account details so we can look further for you.
Kind Regards,
The Costa Bingo team!
This is the worst site I have ever used…
This is the worst site I have ever used I have been waiting to be paid since December 31st 2023
& all now when I call them all they can tell me is I’m sorry you’ve been waiting so long but we don’t know why security is taking so long to verify this
It’s beyond a joke now they are quick to take your money but when you win & make a withdrawal they block your account and
Don’t pay…
To top it off you sit in a queue for 40 minutes minimum and get nowhere on calls
It’s not a little amount of money they owe me either😡
The gambling commission needs to get involved with this company.
1 January 2024
Unprompted review
Reply from Costa Bingo
Hi Jared!
We are sorry to hear that our verification process has caused any inconvenience. As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Best Wishes,
The Costa Bingo team!
being with costa be responsible as plenty of options free loyalty cgs
playing and winning chatting cg games roomie mates
4 March 2024
Unprompted review
Reply from Costa Bingo
Hello Alison!
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Costa Bingo team!
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