Mada was super nice and helpful as really kind and as a goodwill gesture reinstated spins I would have otherwise lost.
Company replied
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See what reviewers are saying
I play on various sites and play the same game (big bass bonanza) I can clearly say that Costa bingos version is drier than ghandis flip flop, over 1400 spins on 50p to get 2 bonuses that both paid un... See more
Company replied
Poor selection of games, games bonuses are only available once you’ve lost all your real money which to me is backwards. Slow website which regularly crashes & logs you out… even half way through a... See more
Company replied
I have always had an enjoyable experience whilst on the site. There are plenty of options from bingo,slots and instant win games to promotional and jackpot games. The site is easy to navigate and ther... See more
Company replied
Company details
Information provided by various external sources
Play online bingo with us - UK's biggest bingo community. Discover our world of fun bingo games and slots where you can win real cash with Costa Bingo!
Contact info
United States
- www.costabingo.com
You should know
3.6
Average
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Denisia m was quick to answer my…
Denisia m was quick to answer my question and make me be in a good mood I am happy to have had a good win
1 October 2025
Unprompted review
Reply from Costa Bingo
Hi there Sam,
Thank you for your kind feedback! We're glad to hear that our team was able to assist you quickly and efficiently.
If you ever need help again, don't hesitate to reach out — we're always here to support you! 😊
Costa Bingo Team,
Adenine C was a great help and resolved…
Adenine C was a great help and resolved my issue quickly.
31 August 2025
Unprompted review
Reply from Costa Bingo
Hello Mike,
Thank you so much for taking the time to share your wonderful review of our slots and bingo games. It truly makes our day to hear from happy players, and we’re delighted to know that you’ve had such an enjoyable experience with us!
Our team works hard to deliver exciting games and a memorable gaming experience, and your kind words are a great acknowledgment of their efforts. We’re very grateful for your support and for choosing to spend your time with us.
We hope you continue to enjoy everything we have to offer, and we look forward to bringing you even more fun and entertainment in the future. Once again, thank you for your kind feedback!
Best regards,
Costa Bingo Team.
Not happy!
Won £1900 2 days ago. Asked for id sent it off but you are saying utility bill doesn’t match address on costa, when clearly it does. Now closed my account and not replying to my emails!
This is so stressful!
I have replied to you, and will also be going to the gambling commission as I’ve sent my id and you still won’t pay!
Updated….after a week of going back and forth and sending lots of documents and complaining I eventually got my withdrawal.
19 August 2025
Unprompted review
Reply from Costa Bingo
Hi Rachel,
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
Costa Bingo Team
Maria the best helper
I have been assist today by lovely person her name was Maria. Such a good service. I wish I could speak to Maria all the time
21 July 2025
Unprompted review
Reply from Costa Bingo
Hello Izabela,
Thank you so much for taking the time to leave us this lovely review! We’re absolutely delighted to hear that you had such a positive experience with our support team.
It’s always our goal to provide helpful, friendly, and efficient service, and it means a lot to know that we made a good impression. Feedback like yours keeps us motivated to continue offering the best support possible.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out, we’re here for you.
Warm regards,
The Costa Bingo Team
Absolutely brilliant site
Absolutely brilliant site. Been playing on here for a while. Won £2400 yesterday. Couldn’t believe it. Thought I would have trouble receiving my winnings. But no. Was paid into my accounts today. No problem. Thank you Costa.
17 July 2025
Unprompted review
Reply from Costa Bingo
Hi Mrs. Root,
Thank you so much for your amazing review! It's great to hear you had such a good time on our website!
We know how important a fast withdrawal process is to our customers, and we are dedicated to providing the shortest possible timeframes.
We thank you for choosing Costa Bingo as your gaming destination, and we wish you many more thrilling and rewarding experiences with us ahead!
Kind regards,
CostaBingo Team
I was given what I needed very quick service
Very good service , dealt with quickly
30 May 2025
Unprompted review
Reply from Costa Bingo
Hello Kim,
We truly appreciate your kind words and the time you took to share your experience!
It's wonderful to hear that you found our service prompt and satisfactory. This reflects the dedication of our team to ensure that every player enjoys their time with us. Thank you once again for your feedback, and we look forward to welcoming you back at Costa Bingo for more thrilling games and prizes!
Warm regards,
Costa Bingo Team
Awful site
Well what can i say,after not playing this site for months i decided to play today what a joke this site is now,empty spin after empty spin,couldn't even build back up to my deposit,needless to say i won't be back again,complete rip off site now.
17 May 2025
Unprompted review
Reply from Costa Bingo
Hi Jammy,
Thanks for sharing your thoughts with us. We know that experiences with games of chance can vary quite a bit, and it’s completely understandable that not every session feels rewarding.
We’ve reached out through Trustpilot to get a bit more information, as it’s always helpful for us to understand the full picture when someone takes the time to share feedback. Every bit of input helps us reflect on how people experience the site overall.
Wishing you all the best,
The Costa Bingo Team
Very helpful really impresse with the…
Very helpful really impresse with the customer service from narcisa.o
13 April 2025
Unprompted review
Reply from Costa Bingo
Hi there, Omar!
Thank you very much for taking the time to share your thoughts on your recent experience with our support colleagues. We are delighted to hear that you have received a great level of service and a prompt solution to your problem.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thank you again for your feedback and for choosing Costa Bingo as your gaming destination.
Warm Regards,
Costa Bingo Team.
Reply from Costa Bingo
Hi there Louise,
I just wanted to take a moment to express our heartfelt gratitude for your recent review of our slots and bingo games at Costa Bingo! We're absolutely delighted to hear that you had such a wonderful time playing with us!
Our team works really hard to ensure our players have an amazing experience, and your kind words truly brighten our day. It's always a pleasure to hear from cheerful customers like you!
Thanks once more for your lovely review!
Best regards,
Costa Bingo Team
Help from costa
I was at a loss because of a close bereavement.
Thankyou to the support team ❤️
Alerting me to my over gambling. Just goes to show that they're not greedy and have customers wellbeing first.
Thankyou costa.
14 March 2025
Unprompted review
Reply from Costa Bingo
Hi Karen,
We are deeply sorry to hear about your recent loss. Our hearts go out to you during this difficult time.
Please know that your wellbeing is our priority, and we are glad that our support team could assist you and raise awareness about the safer gaming tools available.
Thank you so much for taking the time to share your feedback with us.
Kind regards,
Costa Bingo Team
mada was really helpful to me in chat…
mada was really helpful to me in chat today ty mada xx
10 February 2025
Unprompted review
Reply from Costa Bingo
Hi there, Julie!
Thank you so much for your review! Your kind words and generous feedback mean the world to us, and it's wonderful to know our team's dedication is appreciated.
Thank you for choosing Costa Bingo as your go-to gaming haven. We eagerly await your return for more thrilling games and chances to win!
Kind regards,
Costa Bingo Team
Claudia was very kind understanding and…
Claudia was very kind understanding and very helpful, well mannered and polite too, perfect at her job
10 January 2025
Unprompted review
Reply from Costa Bingo
Hi there,
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that our agent made such a positive impression on you. Her kindness and professionalism reflect the values we uphold in our service. We are grateful for your support and your recognition of our team's hard work.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Kind regards,
Costa Bingo Team
I was asking a simple question of
I was asking a simple question of. Costa. Bingo as. I thought how to remove a card. I had lost so could not use it for withdrawing some money. I had won. It took me half an hour to get a very simple question how can. I have it removed. I had a series of statements which was obviously from a non English speaking person. I got there eventually but it was a palaver to get an answer. I understood. I have now received an email saying it has been done I have checked and it has been done.
7 January 2025
Unprompted review
Reply from Costa Bingo
Hi Catherine,
Thank you very much for taking the time to share your thoughts on the recent chat you had with us.
While we are happy to see that we have successfully helped, we're sorry to hear that your conversation with our support team was anything less than excellent.
We're taking your feedback to heart and there is no doubt that your next chat with us will be to your liking and it will leave you with a smile.
Thank you again for your review!
Warm Regards,
Costa Bingo
Costa won't pay my winnings as my hubby payed by his PayPal. I have complained on trust pilot and they say they will or have contacted me, but never ever have and I won over £300 .
I have my own account but hubby gifted me some money on his PayPal, I won but they won't pay me as its my Husbands PayPal. He was just doing something nice for me as I am poorly .
Costa said Upon checking the account, the name on it and the name on the PayPal account are different, thus, it is considered as a Third Party method of payment. I didn't have my card and don't use PayPal. We have been married 3 years and we have had the same joint account for 15 years so can't see what is wrong.
17 November 2024
Unprompted review
Reply from Costa Bingo
Hi there, Paula!
Thank you for reaching out to us and explaining the situation. We truly appreciate the context and understand how frustrating this must be for you, especially given the thoughtful gesture from your husband.
Our payment policies are designed to prioritize account security and ensure compliance with regulations regarding third-party transactions. If the name on the account does not match the payment method used, the transaction may be flagged as a third-party payment, and unfortunately, we are unable to process it in such cases.
We are eager to review your case and work diligently towards a timely resolution. We have reached out to you privately to collect the necessary information.
Kind regards,
Costa Bingo Team.
Naricsa was amazing helping me this…
Naricsa was amazing helping me this morning. Made my mind at ease with the issues I was having at the Moment with a pending withdrawal and verification.
10 December 2024
Unprompted review
Reply from Costa Bingo
Hi there,
Thank you so much for your amazing feedback!
We are happy to learn that you had a positive interaction with one of our agents. It truly warms our hearts to see our team's dedication and efforts recognized. Your satisfaction remains our utmost priority, and we are committed to providing you with an exceptional experience every step of the way.
Thank you for choosing our website as your main gaming destination. We appreciate your support!
Kind regards,
Vegas Spins Team
Adelina C was very helpful
Adelina C was very helpful. I had a lot of requests and questions and she accommodated all of them. 10/10 customer service.
4 December 2024
Unprompted review
Reply from Costa Bingo
Hello Emily,
Thank you so much for the time and kind words offered!
Seeing that you enjoyed the interaction and level of service received with our agent Adelina C. is a testament of the hard work made by our agents to make sure all our players get the most enjoyable experience!
Thank you again for your review, and we hope to see you back at Costa Bingo soon for even more exciting games and prizes!
Warm regards,
Costa Bingo Team
Great service
Alin d has impeccable customer service and helped me the best they could and I'm very grateful for that
27 October 2024
Unprompted review
Reply from Costa Bingo
Hi Brandon,
We greatly appreciate you taking the time to share your feedback with us. It's always wonderful to hear that our team's dedication and hard work are appreciated. Thank you!
We look forward to providing you with more fun games and features, and we are grateful that you have chosen Costa Bingo as your gaming destination.
Best of luck in the games!
Kind regards,
Costa Bingo Team
Helpful
Helpful and friendly. Answered my all enquiries without issue.
12 September 2024
Unprompted review
Reply from Costa Bingo
Hi Kazzie,
Thank you so much for taking the time to share your feedback with us!
It's always wonderful to know that our team's dedication is noticed and appreciated.
We hope to pleasantly surprise you with more thrilling games and chances to win in the future, and to continue offering exceptional support through our dedicated team.
Thank you for choosing Costa Bingo as your main gaming destination!
Kind regards,
Costa Bingo Team
I wish there was a 0 star rating
I wish there was a 0 star rating. It’s been over a week no and still haven’t received my withdrawal request. I’ve sent them documents and passed the ID checks. They sent me an email saying the funds bounced back and now want to do bank transfer. I’ve sent yet another 2 emails and still awaiting for a response. They blocked my account without any notifications. I’m starting to think whether I’ll ever receive my money. I will be writing to the CEO and will take this further.
9 September 2024
Unprompted review
Reply from Costa Bingo
Hello Katherine,
We regret that your experience on our website did not meet your expectations, and we apologize for any disruption our verification process may have caused.
We know that timely withdrawals are very important to our customers, and we are happy to say that our teams are working diligently to improve and streamline the process. Sadly, a payment bounce back can sometimes impact withdrawal timeframes.
We would be happy to review your case and work towards a timely resolution. We have reached out privately to collect more information.
Kind regards,
Costa Bingo Team
Same game scam
Been playing for a year played the same game and never have won any of the jackpots on that game.and on the bonus you only ever get 25 or 20 % win no matter what pig u pick so how do that work out.when I been on the bonus I have let others pick the pig and still same 25% so it's like 17 pound u win.you never get the 50 or 100 % now that's definitely a scam for a full year on same game
7 September 2024
Unprompted review
Reply from Costa Bingo
Hello Mary,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped. We understand how not having much luck with the games can be a letdown.
Please remember that all our games have entirely random outcomes, which we don't have any control over. A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
www.costabingo.com
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