Corsair Gaming, Inc. Reviews 

I started as a request for a firmware file in the hopes to restore a mouse to it's factory settings. After being told that I had bricked my mouse and I would need to look into warranty coverage, I felt defeated and dispair as I have had this mouse for a long time and it's long past its warranty. I accepted that it was gone and that I had gotten my monies worth as that m55 had served me for almost 10 years. So you can only imagine how greatful I feel when Will the specialist offered a once off replacement. That gesture has made me a customer for life and I will only be sing praises whenever computer topics and computer assessories are mentioned, and whenever shopping for computer related items, Corsair will be the first on my list to search for.

I just have to say a few things about corsair especially there support. My experience with them has been amazing. Great communication, great response time. Very flexible with fixing issues and no problems at all. I had a couple hick ups with some cases and they took care of it right away, no questions asked! I have become a super fan of corsair products. There cases are amazing, icue link works great! i switched to full corsair system and it gorgeous. I highly recommend to anyone thinking about going corsair. I’ve been a computer engineer for almost 3 decades and they have impressed me every step of the way. Thank you team! I could not ask for anything more!

Amazing customer service, solution and attention. It was fast, easy and successfully.

Huge thanks to Andrew Freeman for the response and solution to my problem.

Matty from the CORSAIR RMA department handled my issue with professionalism and understood and cared personally for my case.I got the new psu due to your personal help and giving me solution to my problem Thank you !

I had a Problem with my RGB LED fans. Some Leds were broken which resulted in them lighting up green constantly. Allthough they don't sell them anymore they still offered to replace them with a newer model. And the best part: The new ones arrived even before I had to send back the old ones. I don't know if this is their standard practice, but I really appriciate how easy the replacement went. :)

I wanted to buy a replacement USB dongle for my K83 keyboard. The board itself is not sold anymore but the single still is. Unfortunately it was not in stock in a the European webshop and could not but it outside Europe. The website of Corsair doesn't allow it.
When contacting the support desk, they send the spare parts to me directly... For free! This kind of support used to be normal but nowadays feels Alain to me. Had a really great experience and definitely will buy Corsair again! Thanks!

It was pretty helpful and considerable fast the support I got (almost a daily email to follow the situation) to receive a spare USB Dongle for my headset.
I got help from Matthew and it was efficient and simple.
Got my new USB spare part for free and its working great. Very nice customer service on my case.

The front tempered glass panel of my case broke, and Corsair's support handled everything incredibly fast and smoothly. Special thanks to Andrew Freeman, who assisted me with great kindness and efficiency throughout the whole process. Highly recommended!

I rarely write reviews, but this experience truly deserves one.

I contacted Corsair because I experienced the same issue with my previous mouse again. From the very beginning, Raton was friendly, professional, patient, and genuinely committed to finding the best possible solution.

Instead of simply replacing the product again, Corsair offered me an upgrade to the Nightsabre Wireless. I was honestly thrilled. I never expected that, and I certainly did not take it for granted. After receiving it today, I can already say that it truly feels like a premium upgrade. The comfort, coating, build quality, and overall experience are fantastic.

What impressed me the most was the way I was treated throughout the entire process. Every response felt personal and respectful, and I never had the feeling that I was just another support ticket.

My special thanks go to Raton for his outstanding support. His friendly, professional, and dedicated approach made this an exceptional customer service experience and clearly shows how much he cares about customer satisfaction.

Thank you, Raton, and thank you, Corsair, for going above and beyond. Experiences like this create loyal customers, and I will gladly continue to buy and recommend Corsair products in the future.

I am absolutely delighted with the support service and already told about it to all my friends and colleagues 😂

Tempered glass on my case shattered, and I wanted to buy a new one on the Corsair web site. However, there were no options to deliver it to my country. I contacted support without much hope to ask if there were any other option.

But the support team not only arranged delivery to my address, but also did it for free, the replacement was delivered within 3 days, incredibly fast taking into account my location

I'd say this is my most positive experience with customer support ever.

Special thanks to Gabriel C. who worked on my ticket!

I've bought a corsair Tc100 chair some 3-4 years ago and this year the armrest decided to give up on life. Hoping I could get a replacement for them I contacted customer service, and Matty bless his heart gave me a one off warranty exception for the armrest replacement. What can I say except love to see it!

Two separate issues.

Warranty process:
The support team was helpful but their process is slow.
Also, they sent me a refurbished replacement part instead of a new one, what - it turned out from the small print - they can actually do, and they are not willing to send a new one.
So, read the small print before you purchase anything from them.

Purchase process:
I purchased some parts directly from Corsair on 24/06. It was only £11 cheaper than ordering it from Amazon (Corsair shop) but I trusted them and gave it a go. It was a big mistake. The delivery date was 29-30/06.
After 6 days, I still haven't received the parts and the tracking history shows the parcel was sent from Netherlands to Germany and it is stuck there. I'm in the UK btw. No new delivery date was provided.
The Corsair customer service said it was out of their control, they don't know when it will be delivered, they don't offer anything, just left me in the dark.
Amazon would have delivered it on the same day... It was a big mistake to order it from Corsair directly.

I'm very disappointed. I have many Corsair parts in my PC. I'm starting to regret it.

I had an issue with my power supply, which I had bought almost seven years ago. It was under warranty, and the whole process was incredibly efficient; the new one arrived within two days. Fast and effective—simply wonderful.

I didn’t even ask if I got warranty and your employ’s check for me without asking was crazy sweeet and not money hungry. Thanks! Who helped was Raton S.

Customer service was prompt, courteous and helpful.

This is why I continue to come back to Corsair, that being quality products, & ABSOLUTE A+ service! I always judge a company more so by their service. It’s a pleasure to with the representatives they have! Anthony was above and beyond personable, & knowledgeable as well as others I have talked to in the past. Customer for LIFE here, BRAVO Corsair, B R A V O!

Great customer service

The Corsair support team is very professional and efficient. They helped me out with a warranty product return and all the process was so smooth and easy. Matthew B. and Deanna were so helpful and they did their job in an excellent manner. Thanks to both! You are wonderful!