Corsair Gaming, Inc. Reviews 

I was going in circles trying to find a way to install iCUE5 onto my computer, uninstalling and reinstalling. when I asked for help from tech support, Ralton helped me through the play by play and ultimately showed how I can install it in safe mode with networking. Now I got iCUE5 up and running installing the software for my devices.

Mel H. went out of their way to help me when one of my PSU cables failed. I know I can always count on Corsair to make quality products, and to stand by those products every time. Thank you Corsair!

I am completely satisfied with the service that has been provided to me. The response time was very fast, direct and effective. So far the case has been mostly resolved, I have already received the refund of the shipping cost for the return, I am just waiting for the new piece to arrive. I want to personally thank the people who helped me during this process, thanks to Matthew B. Who was the one who attended me at the beginning of the process, thanks to Andrew Freeman who helped me with shipping information and provided me with the tracking number, as well as helping me with the refund for my shipping cost. I also want to thank Deanna for helping me with the refund as well. Honestly I am very satisfied with the customer service team, congratulations on the good work and again thank you very much to everyone.

Bought a keyboard from them, broken exactly after the warranty. Very disappointing keyboard. The build quality feels cheap. I wouldn't recommend using there products.

My old H115i cooler died and i got a replacement. Very good service from Corsair.
Thank you Raton and Corsair.

I had an issue with one of their cases; it wasn't functional, but their support team was always attentive and understanding. They asked me to document the incident in the simplest way possible and then proceeded to refund me promptly. Their products are high quality, I really like the brand, and their support and after-sales service have definitely made me even more delighted with Corsair. (They allowed me to keep the product.)

​I am deeply disappointed with my experience with Corsair’s online store.
​I placed an order for a "Drop + DOOM: The Dark Ages Desk Mat" on July 2nd. At the time of purchase, the product was listed as "In Stock" (Auf Lager). Since then, I have been trapped in a loop of broken promises.
​My order status has remained stuck on "preparing for shipment" for nearly a week. During this time, the estimated delivery date has been pushed back 6 times, constantly moving further into the future. Despite my inquiries, customer support has only provided generic, unhelpful responses, essentially telling me that their delivery estimates are meaningless and not promises.
​To make matters worse, as of today, your website now lists the item as "Sold Out," even though I ordered it days ago when it was supposedly available. It appears that Corsair is selling inventory that isn't actually ready to ship, or worse, prioritizing new orders over long-standing ones.
​I don't want a refund – I want the product I paid for. I am tired of being lied to and treated like my business doesn't matter. If you are considering ordering from Corsair's online store, be warned: "In Stock" means nothing here, and their customer support will only give you the runaround while your money is held hostage.
​Extremely unprofessional and disappointing service.

After a firmware update failure on a keyboard that was well out of warranty they went above and beyond to resolve and sent out a replacement. corsair has the best customer service i've ever had the pleasure to deal with.
Help with the diagnostics to resolve were second to none

When I asked for a replacement USB cable, which the UPS company did not send me, I contacted Corsair support so that they could take into account what happened. Without waiting for anyone to communicate, the unexpected happened, the support called "Matthew B." helped me with the problem I had, very kind, correct and with a commitment according to what Corsair has!. The truth of having gone from sadness to happiness with only a support as it should be!. I'm going to continue to rely on this great company.

Very disappointed my boyfriend bought a gaming chair from the company and they took ages to deliver and when they did they claimed to have “many failed attempts” when they didn’t shown proof through ring doorbell footage and after waiting for weeks for the parcel they would give estimated delivery dates and not show up on the day this resulted in him having to refund the product and find it elsewhere. Unhappy customer and upset with the outcome of the situation. Email was provided to them and still no help. They delivered once at 7am 3 weeks late and instead of waiting to see if someone would answer they left straight away also evident on the ring doorbell there was also several notices on the door that if someone wasn’t in they could deliver to another door which was stated in the note and still no delivery. UPS delivery was also involved.

I recently had an issue with my Corsair AIO cooler and contacted customer support for a warranty replacement. I was assisted and the experience was absolutely stellar. He was incredibly understanding of my situation, professional, and handled the process with impressive speed.

He approved a replacement unit and made the entire process smooth and stress-free. I'm highly grateful for his help and couldn't be happier with Corsair's customer service. Thank you, Matthew, for the top-tier support!

2 weeks between opening the request and receiving the package. I requested a PSU warranty and they shipped a replacement. 10/10

Overall an amazing job from them. Prepared and professional.

Exelent, the entire process was exelent
My guy Andrew Freeman was verry kind and comprehensive I couldn´t ask for somthing better
Thanks a lot Andrew and Corsair!!!!!

it was a really fast experience, the communication with the team of RMA was great and they were patience through all the time we talked, thanks Andrew Freeman and Matthew B.

Thank you for the fast response and for assisting me to solve my issue in the best way possible. Great customer service.

I have followed all of the recommended troubleshooting steps multiple times for the last 4 hours and iCue STILL crashes upon opening. The iCue software is complicated to navigate and does not work seamlessly with other gaming products and their software. I've never had this issue with other companies . I've had a steelseries headset with a razer mouse and an LG keyboard all at the same time, with each of their independent software performing as it should as soon as it was installed. I should not have to uninstall software for your software to work properly. I shouldn't have to scour my computer like sherlock holmes to figure out why iCue keeps crashing. I shouldn't be spending 4 HOURS installing, uninstalling, restarting my PC, searching through every nook and cranny in my computer to ATTEMPT to figure out what went wrong, because as well as it crashing over and over again, there's no code, no report, no nothing to tell me what went wrong or what is conflicting. Not only is that inconvenient to the consumer, but it has really made me feel negatively towards corsair. Like "here's a mile long list of the reasons why it MIGHT not work" from forum posts back in 2023. This shows me that this has been an ongoing issue that has not been resolved by your company. It does not make me want to buy or recommend any of the company's products. I already own the Vanguard 96 Pro, which on its own is a great keyboard (aside from the fact that the purple lights aren't actually purple), so I bought the darkstar mouse hoping for the same. I'd like to connect my keyboard, mouse, and Govee lights like advertised for the iCue software, so I figured I would download it before I got my mouse. Little did I know this would be an absolute disaster. I've been gaming for over almost 20 years now and I've never had an issue like this from another company. Dramatic maybe, but this experience has been maddening. It has completely changed the way I feel about corsair. I thought this was a cutting edge gaming company, but now I think it's probably just being held together with packing tape. I may return my mouse based solely on iCue alone, sell my keyboard, and return to Razer or LG who both have fool proof, reliable software. The fact that "unhappy with iCue" is in the list of common issues above the AI chat window is so, so telling. Yikes. Makes me think I'll be having this issue over and over again if I stay in corsair's ecosystem. Chatbot and customer support wants me to uninstall/reinstall almost everything from my computer and sent me to a third party website riddled with ads as a solution. Hopefully someone can get back to me with a REAL resolution before the mouse gets here and I'm forced to make a decision.
Ticket # 2009052275

Edit: Opened ticket on 7/2/26, still unresolved as of 7/12/26 even after sending supportinfo file and attempting to uninstall MORE programs from my computer. Cannot access iCue to mod my mouse. Spent $150 and I can't set macros on it, change the color of it, or use the tilt control gestures all because of this horrible software.

I have bought so many Corsair products. Countless. And have only ever had one issue with what you could call “half of one the products”. Corsair’s warranty is absolutely astounding and they make it super easy. I was buying Corsair products because I like them, they have options, and it’s great quality. Now I’ll only ever buy Corsair products because of how well they treat their customers (and like I said great quality). If they have what I’m looking for, that’s who I want to spend my money with. Plain and simple.

Thank you Matthew B. For all your support and understanding. Great customer service

I started as a request for a firmware file in the hopes to restore a mouse to it's factory settings. After being told that I had bricked my mouse and I would need to look into warranty coverage, I felt defeated and dispair as I have had this mouse for a long time and it's long past its warranty. I accepted that it was gone and that I had gotten my monies worth as that m55 had served me for almost 10 years. So you can only imagine how greatful I feel when Will the specialist offered a once off replacement. That gesture has made me a customer for life and I will only be sing praises whenever computer topics and computer assessories are mentioned, and whenever shopping for computer related items, Corsair will be the first on my list to search for.