Corsair Gaming, Inc. Reviews 

4,057
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and efficient, often going above and beyond to resolve issues and provide support. People frequently highlight the exceptional customer service, noting its personalized approach and commitment to resolving concerns, even for out-of-warranty products. The service is often described as speedy and efficient, with many appreciating the quick response times and smooth processes for replacements or repairs. However, some customers also noted issues with product functionality, such as hardware breaking shortly after warranty or software bugs impacting usability. A few other people also felt that customer support sometimes provided unhelpful or generic responses, experienced slow processes, or did not reply to their inquiries.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, efficiency,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Product

Reviewers mention ambiguous feedback about product quality and reliability, with many expressing satisfaction... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the helpfulness and efficiency... See more

Response time

Consumers generally report positive experiences with response times, noting quick and helpful interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anthony and the rest of the Corsair team were more than helpful. They were also incredibly willing to help and answered all my questions, even when the UPS store was difficult and obtuse; the team at... See more

Rated 5 out of 5 stars

The Corsair support team is very professional and efficient. They helped me out with a warranty product return and all the process was so smooth and easy. Matthew B. and Deanna were so helpful and the... See more

Rated 5 out of 5 stars

After a firmware update failure on a keyboard that was well out of warranty they went above and beyond to resolve and sent out a replacement. corsair has the best customer service i've ever had the p... See more


Company details

  1. Computer Hardware Manufacturer
  2. Computer and Accessories Store
  3. Electronics Accessories Wholesaler

Written by the company

CORSAIR (NASDAQ:CRSR) is a leading global developer and manufacturer of high-performance gear and technology for gamers, content creators, and PC enthusiasts. From award-winning PC components and peripherals, to premium streaming equipment, smart ambient lighting, and esports coaching services, CORSAIR delivers a full ecosystem of products that work together to enable everyone, from casual gamers to committed professionals, to perform at their very best.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(4,057)

1,662 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Corsair PSU broke down after 9.5 years. Great service!

Corsair PSU broke down after 9.5 years. To my surprise it was still under warranty and also the unreadable serial number sticker was not a problem. Within a couple of days I received a replacement. Everything was taken care of swiftly and efficiently by Matty. Great service!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Corsair were great

Corsair were great. They helped in figuring out the problem. There was a lot of back and forth. They were very patient with me and kept asking me to try different options to get the product to work with the software. In the end they organised a replacement and sent all the paperwork needed to return the faulty product. But not until the new product arrived first.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Corsair are slow with returns

I purchased a Xenon Edge screen direct from Corsair which failed after a few days. I went through the returns process which is slow and difficult. I have now returned the product, I have to wait for Corsair to receive it then wait 3 to 5 days before they ship out a replacement.

Support have been helpful, but their process is very very slow and effectively means I am without a brand new device for weeks.

This is not good enough for a new product, at this price point direct from Corsair. The UK website does not even allow you to leave a review of the product - draw your own conclusions there.

They charge big money for sub-standard products, and starting the returns process is long and time consuming!!

Very poor

24 June 2026
Unprompted review
Rated 5 out of 5 stars

I am very satisfied and grateful for…

I am very satisfied and grateful for the kind and efficient service from Matthew B. at Corsair, who quickly resolved my report of a defective gas piston and sent me the replacement I needed very quickly and easily. It gives me great confidence to continue using the brand!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

It was a good experience with Corsair Support

It was a good experience with Matthew B. He explained what I needed to do and his responses were quick. I appreciated the attention I received. I know the product malfunctioned after only 3 months, but that doesn't diminish the fact that Corsair committed to providing me with replacement headphones.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and fast customer service!

I had to replace my broken AIO cooler under warranty.
Mel H. from the technical support team was incredibly helpful, fast, and professional throughout the whole process.
He guided me to the right replacement unit for my setup and even gave me a discount code as a gesture of goodwill when I made a mistake with my return package.
Truly top-tier support from Corsair,
thank you Mel!

23 June 2026
Unprompted review
Rated 1 out of 5 stars

I have had this problem for a week now

I have had this problem for a week now. The controller only worked correctly for two days. Using email to help people is a terrible idea.

14 June 2026
Unprompted review
Corsair Gaming, Inc. logo

Reply from Corsair Gaming, Inc.

Thank you for sharing your feedback with us, and I’m truly sorry to hear that your experience did not meet your expectations. We are reviewing your support ticket and look forward to resolving this matter to your satisfaction.

Rated 5 out of 5 stars

Great customer service!

I broke the side glass panel of my case and contacted support to find out where I could buy a replacement. Instead, they offered to send me one free of charge.

Great customer service! Shout out to Chris.G and Matthew B. for all their help!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent RMA experience with…

I had an excellent RMA experience with Raton. He understood my issues and was super quick to assist and solve them.
I really appreciate the help and will look forward to dealing with corsair and their excellent team in the future

15 June 2026
Unprompted review
Rated 1 out of 5 stars

bastards won't replace a defective unit…

bastards won't replace a defective unit because said unit is broken and in a landfill. don't buy corsair its cheap shit.

17 June 2026
Unprompted review
Corsair Gaming, Inc. logo

Reply from Corsair Gaming, Inc.

Hi Sean,

We are truly sorry for the frustration this situation has caused.

Unfortunately, we do require the defective unit back in order to process a replacement. We completely understand how frustrating this rule is since the unit has already been disposed of, and we apologize for the roadblock this creates.

If you have any questions or if there is anything else we can do, please feel free to reply directly to your open support ticket so we can assist you further.

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