I have been always impressed with the quality of service I received from Coolblue.be, all retailers must take a page out of their book. Do they neve make mistakes? Sure, we are all human but they... See more
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I was very happy buying a second chance product. Being able to pay partly cash in the shop and recieve the camera by post the next day. Only down fall the order was not complete. And could not ask fo... See more
I ordered/paid for new Philip shaving/trimming machine twice and Coolblue sent me used product instead. First time I went through time consuming product of returning then I re-ordered same product sec... See more
Company replied
I have been using this online shop occasionally for over 10 years. Most of the time it went smoothly. One time there was a big issue with my order and though I had to call twice to the customer servic... See more
Company details
Written by the company
Coolblue is het meest klantgerichte bedrijf van Nederland, België en Duitsland. We hebben een eigen infrastructuur met eigen klantenservice, eigen bezorging, eigen installatie én eigen fysieke winkels.
Contact info
Belgium
- www.coolblue.be
4.1
Great
75K reviews
Asks customers to review
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The staff in Brugge are excellent
The staff in Brugge are excellent, very friendly people. I also liked how quickly I could collect My new goodies.
Thanks Coolblue.
8 June 2026
Incredibly easy and reliable.
Incredibly easy and reliable.
Got the computer the next morning!!
29 May 2026
Not delivered the next day
The item was not delivered next day as promised but it was handed over to Bpost.
22 May 2026
good servic and quality
18 May 2026
May use AI-assist with repliesRead more
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Never will i ever buy at Coolblue…
Never will i ever buy at Coolblue again. Philips PureProtect Mini 900 Series AC0951/13 was prices at 159 EUR. When I call them I asked that in media markt they were at one 149 the answer was, we can not lower the price... So I purchased elsewhere. Today I see they are prized at 149 EUR. I don't know how they work in coolblue but it is insane !!
5 May 2026
Unprompted review
Reply from Coolblue
Hi Nikolas,
Thank you for sharing your experience. We’re sorry to hear that this has been so frustrating for you.
We do not compare our prices with competitors. Our prices can vary based on market conditions, promotions, and stock availability.
However, at Coolblue, if you purchase a product from us and the price drops within 30 days after your purchase, you are entitled to the price difference in the form of store credit. This way, you don’t miss out when our own price decreases afterwards.
If you have any further questions about this, feel free to contact us at any time, we’ll be happy to help you further.
Kind regards,
Coolblue
Professionele assistentie in winkel…
Professionele assistentie in winkel Blauwe Toren Brugge. Perfecte en on time levering in ophaalpunt
21 April 2026
Unprompted review
Order not received
I just arrived from a trip and discovered that my purchase from April 18th has not been delivered. When I checked the tracking on Bpost, it appears that it is “in transit”…
17 April 2026
Unprompted review
Reply from Coolblue
Hello,
What a pity that your package has not been delivered yet. We understand that you want to receive it quickly.
Unfortunately, we have not received any information about your order. Please contact us so we can look into this further.
Kind regards, Coolblue
I got a full refund after an…The input was damaged by me as a result of charging, I thought that the return was 100 % impossible, I was very surprised
I got a full refund after an unsuccessful repair attempt, after that I'm already very surprised. He picked up the new product quickly and without any problems on the same day. The team is nice, smiling, helpful and says what is important to me in English.
22 April 2026
Unprompted review
Order has still not arrived
Order has still not arrived. If find this disappointing in light of your promise on the website I hat deliver takes place the day after the order. I really needed the printer.
17 April 2026
Unprompted review
Reply from Coolblue
Hi Martin,
Thank you for your message.
We understand your disappointment and sincerely apologize for the delay. Unfortunately, due to the ongoing strike at bpost, there are currently disruptions in delivery services. This situation is beyond our control, and we regret the inconvenience it is causing.
At this moment, the only option we can offer is to request the return of the package. Once the parcel has been returned to us, we will proceed with a full refund.
If you prefer, you can contact our customer service team, who will be happy to assist you further.
Thank you for your understanding.
Kind regards,
Coolblue
Zero stars
One star given because no stars not available. Promised delivery date not kept. No possibility to cancel. No information. Not a single care in the World. Customer felt like Coolblue completely uninterested.
16 April 2026
Unprompted review
Reply from Coolblue
Hi David,
Thank you for your message.
We sincerely apologize for your experience and understand your frustration regarding the delay and lack of communication.
Due to the ongoing strike at bpost, there have unfortunately been significant delays in deliveries. We regret that this has impacted your order and the service you expected.
If you would still like to cancel your order, we can request the return of the package. Once the return has been received and processed in our warehouse, we will proceed with the refund.
If you need any assistance with this, please don’t hesitate to contact our customer service team. We’re here to help.
Kind regards,
Coolblue
Delivery was quick and product quality…
Delivery was quick and product quality great
9 April 2026
Unprompted review
delivery not the expected day
3 April 2026
Unprompted review
Reply from Coolblue
Hi Nikos,
Thank you for your message. We are sorry to hear that you have not yet received your order.
We invite you to share your order number here or contact us directly via our customer service. We will then immediately check the current status of your shipment so that we can still ensure a quick solution.
Kind regards, Coolblue
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