Mediamarkt BE  Reviews 17,688

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the shopping experience pleasant. People appreciate the wide selection of products available and often find the prices to be competitive. The service, including the ordering process and delivery, is frequently described as fast, reliable, and efficient, with many customers receiving their orders on time and in good condition. However, some customers were not happy with certain aspects of the service, particularly regarding delivery issues where packages were lost or not delivered as expected. A few people also felt that some sales assistants were unhelpful, condescending, or lacked sufficient product knowledge, especially when seeking advice. There were also isolated reports of products arriving broken or experiencing early malfunctions, leading to dissatisfaction with the resolution process.

What people talk about most

Staff

Customers generally report positive experiences with staff. Many reviewers praise the staff for being... See more

Product

People report positive experiences with product, often highlighting the wide selection available, from... See more

Service

Consumers find service to be positive. Many reviewers praise the fast, professional, and friendly service,... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising fast delivery times... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and affordable pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

Media market App is very interactive, easy to follow and also just go with a bar code at the selected shop and get your product. app also tells you before hand if a selected product is available in a... See more

Rated 5 out of 5 stars

Great experience with MediaMarkt! The store has a very good selection of products and the staff were friendly and helpful. Everything was well organized and it was easy to find what I needed. The serv... See more

Rated 5 out of 5 stars

I will recommend MediaMarkt because the staff were very helpful, patient, and knowledgeable about the products. Unlike some stores where employees aren’t sure about what they’re selling, here I felt I... See more

Rated 5 out of 5 stars

I gave Media Mark 5 stars, however they delivery partner is another story. I needed 2 appointments to complete my shopping, one for delivery, one for old appliance pickup. At the end wide choice and g... See more

Rated 4 out of 5 stars

The department clerk should have spent more time helping customers choose the laptop that best suits their needs. Buying a laptop is a significant expense, so customers shouldn't be left to their own... See more

Rated 5 out of 5 stars

I was after a very expensive product and I wanted to have as many information as possible before buying it. I was lucky to meet the technical advisor of the product I wanted and we had a good conversa... See more

Company replied

Rated 4 out of 5 stars

Ordering from Media Markt was easy and the delivery was very quick! They kept me updated on delivery timing throughout the day, and were 15-20 minutes within their window. Really happy with that. The... See more

Rated 5 out of 5 stars

I recently used MediaMarkt’s website and app, and I was very impressed. The platform is easy to navigate, and finding products is simple and quick. They also offer good discounts during festival seaso... See more

Rated 5 out of 5 stars

Im happy about my recent experience. It was a quick pick as the staff named Nancy was helpful and informative to convince me . She is full of motivation and clientfriendly. Much appreciated She ma... See more

Rated 5 out of 5 stars

Extremely helpful and knowledgeable staff who take the time to answer all your questions and guide you toward the right purchase. Their experience really shows in the way they help you make confident... See more

Rated 5 out of 5 stars

We went to shop saint peters the employes was very helpful and very friendly but also with knowledge about the products. The products was available about that we was looking for. And the prices was go... See more

Rated 5 out of 5 stars

Absolutely recommendable! Very friendly staff, and the market is easily accessible from the train station. Prices are often much cheaper than in neighboring countries. For me, it was worth the visit... See more

Rated 5 out of 5 stars

"I like the site mediamarkt because you find everything what you need when it's about electronics. And also I go in the shop , the physical shop in Oostende and I find professional people there. Thank... See more

Rated 5 out of 5 stars

I did not understand the sale and came back to get a better understanding, and he told me the exact thing he said the previous time I was there. We came to a conclusion and a better understanding of t... See more

Rated 5 out of 5 stars

I had an excellent consultation with advisor Fabrice, he helped me find the product I was looking for in stock. He advised me on the insurance and I was very satisfied with the service and friendlines... See more

Rated 5 out of 5 stars

I have bought couple of products from mediamarkt! I have wonderful experience , i will recommand to every one to shop in mediamarkt ! Its a name of quality and good product and fair price

Rated 1 out of 5 stars

Terrible customer care We ordered a work laptop and a mouse. The package was sent with Bpost as a secure delivery, and it arrived the next day as planned. However, we never received the secure QR... See more

Company replied

Rated 5 out of 5 stars

They are good salesman/ sales representative they know how to deal to a costumers needs. They are honest, funny and mos of all they are fast to process the orders.

Rated 5 out of 5 stars

The delivery went perfectly, and the person who delivered was so kind! I really liked how precise the delivery time was and how well everything was communicated.

Rated 5 out of 5 stars

I relayed on Media Markt for a gift to be delivered on time, and it happened, which is a great future a lot of stores lack

Company replied

Rated 5 out of 5 stars

The guy who took care of us when we were looking for a TV was very polite and friendly. I would recommend anyone to shop at Media Market.

Rated 1 out of 5 stars

My wife and three-year-old daughter and I were very unpleasantly surprised by the manifestations of racism on the part of the staff. I was buying a TV and was considering the option of paying in insta... See more

Company replied

Rated 5 out of 5 stars

Goede The product came quickly but I Will be grateful if the Next time the delivery give in my hands. Because is a tablet in the building floor and thr neighboors can take

Rated 5 out of 5 stars

Wide selection of products. I quickly found the product I was interested in, and the staff quickly answered my questions about the device I was interested in.

Rated 5 out of 5 stars

Easy ordering process, very fast delivery. Always updated about any movement of the delivery. Good price for the specific option , wasching machine with dryer

Rated 5 out of 5 stars

The varieties of products avaliable are impressive. The attendants too are nice and will answer all your questions

Rated 5 out of 5 stars

The staff member, George was very informative and very helpful. With all patience he explained everything and till billing everything was done very nicely. I am very happy!

Rated 5 out of 5 stars

I quickly found what I was looking for, delivery the next day, all information updated constantly, the guys who came and installed it were very nice and it went quickly and efficiently.

Rated 5 out of 5 stars

Everything from the Electronic i have in my house i bought from mediamarkt and I have no any complaints about the products.my husband and I are the client since 2021

Company replied

Rated 5 out of 5 stars

I had an excellent experience, that even the security guards were kind and helped me I would buy again with you

Rated 5 out of 5 stars

The delivery and installation option to my house made it easy to decide. Delivery was on time and they offered good services.

Rated 1 out of 5 stars

bestelnummer is 286420902. BPOST rules If you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: to a neighbour, a safe place or... See more

Company replied

Rated 5 out of 5 stars

The whole process was easy, I liked that they kept me informed with the date and precise time of delivery and it came in time as expected and the installation of the washine machine was also all good!... See more

Rated 5 out of 5 stars

Very prompt and friendly service. I’m really happy for their cooperation. Thanks to Mediamarkt team members.

Rated 4 out of 5 stars

The Ambience is good. Spacious store. But more English Speaking and more salesman with Correct knowledge above the product shown be Appreciated!!!

Rated 5 out of 5 stars

We turned to them to buy a TV, and they provided clear and satisfactory guidance. We're happy with our purchase.

Rated 1 out of 5 stars

Bought a laptop that died after one week. They refused a direct exchange and forced me into a repair process that will take 'up to 30 days.' I need this for work! Zero empathy from the staff and terri... See more

Company replied

Rated 1 out of 5 stars

I do not recommend buying goods at MediaMarkt, especially during Black Friday! On 26 November, I ordered and paid for a Dyson multistylist on the website and waited 9 days for delivery to thei... See more

Company replied

Rated 1 out of 5 stars

Mediamarkt in the Arcaden shopping center in Pasing, electronics and phones department. Very poor service from two consecutive sales assistants who were particularly condescending towards me after I p... See more

Company replied

Rated 5 out of 5 stars

The employees are knowledgeable about the products, give you full information on the products and the products come at reasonable prices with good insurance options

Rated 5 out of 5 stars

Best prices, great deals and quality of delivery and informed agents in the stores

Rated 1 out of 5 stars

On October 30 I ordered a TV. It arrived broken a few days later. I sent it back expecting a replacement. It is now December 18. Not only I haven't gotten my tv but apparently they have started a refu... See more

Company replied

Rated 4 out of 5 stars

It woud be great if staff coud speak English considering that the store serves a diverse range of customers.

Company replied

Rated 1 out of 5 stars

Never Knew they are scammers. In the contact form, I am not able to find the category related to my issue. I wanted to buy a phone for 75-100 euros. There were quite some models in that category. The... See more

Company replied

Rated 5 out of 5 stars

It's a good experience. I ordered products and the next day I received my product. Every details of the products is clear and the price is cheap also

Rated 5 out of 5 stars

Because the atmosphere was very good and this the staff employees all are very cooperative thank you

Rated 5 out of 5 stars

  "MediaMarkt is one of the best. and trust.Worthy shopping mall in the world and very fast if I'm asked. To choose, MediaMarkt is good and affordable."

Rated 1 out of 5 stars

I ordered a Samsung Galaxy S25 Ultra from MediaMarkt Belgium on July 11, 2025, during a promotion at €939. The package was never delivered it was lost by the postal service. Despite multiple... See more


Company details

  1. TV store

Written by the company

Grootste Europese keten gespecialiseerd in elektro, cd en dvd met meer dan 400 winkels


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

18K reviews

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Replied to 84% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

waited 90 minutes for scooter liscense

waited 90 minutes for scooter liscense, worker told us he would be back but never came. in the end we got told the thing costs twice as much so we waited for nothing. 90 minutes wasted

13 March 2026
Unprompted review
Mediamarkt BE  logo

Reply from Mediamarkt BE

Hi, we're sorry to hear that this has been your experience with us. We will take your feedback into account to improve our services and prevent this form happening again in the future.

Rated 5 out of 5 stars

I want to express my sincere…

I want to express my sincere appreciation for the excellent customer service I received from the MediaMarkt team, including their manager at the Brugge branch, as well as from the online after-sales support team.

The representative who assisted me in the store demonstrated a very helpful, professional, and customer-oriented attitude, making the purchasing process smooth and pleasant. I was equally impressed by the responsiveness and dedication of the online customer service team. In particular, I would like to extend my thanks to Miss Virginie and Ilona, a customer service representative at the MediaMarkt head office for after-sales service, who provided continuous support after the purchase and remained engaged until the issue was fully resolved.

Overall, my purchasing and after-sales service experience with MediaMarkt was highly satisfactory. Such professionalism and commitment to customer care truly reflect the company's high standards. Thank you for the outstanding service.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with MediaMarkt

Great experience with MediaMarkt! The store has a very good selection of products and the staff were friendly and helpful. Everything was well organized and it was easy to find what I needed. The service was fast and professional, which made the whole shopping experience very pleasant. I would definitely recommend MediaMarkt to others.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Incredible

I went to the shop first, at Opera, and I was supported by a blonde lady, she was very nice and helpful, then the delivery guys they were also very friendly and kind...I would recommend 100%

7 March 2026
Unprompted review

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