Convey Law Reviews 

8,316
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note that the staff provides exceptionally helpful, friendly, and prompt support throughout the entire property buying or selling journey. Consumers truly appreciate the clear communication, professional expertise, and reassuring guidance provided by the team from start to finish. However, some people mentioned that communication could occasionally be slow, making it difficult to reach the right person when needed. A few other people also felt that response times fell short of expectations and experienced frustrating delays during busier transaction periods. Reviewers also noted that online systems or paperwork requirements sometimes required additional follow-ups to resolve.

What people talk about most

Service

People report positive experiences with service, highlighting efficient communication, helpful staff, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as responsive, helpful, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and regular... See more

Customer service

Clients share positive opinions on customer service, highlighting responsive and supportive agents who... See more

User experience

Customers report positive experiences with user experience, noting that the overall process was smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we have received from Jodie has been phenomenal. Weekly, often more, updates on every step of the way. Helping with so many queries along the journey with our sale from all parties involve... See more

Company replied

Rated 5 out of 5 stars

Convey Law have been great and we've had a pretty smooth experience, Jasmine Jones has been in contact with us often and any help we needed or questions she has replied promptly and clearly. The only... See more

Company replied

Rated 5 out of 5 stars

We instructed convey law, 6 weeks into a purchase as our old solicitor hadn’t even begun work. We were assigned Hollie, and Yanny. Every single Wednesday we were updated, emails answered promp... See more

Company replied

Rated 5 out of 5 stars

I am writing to say a huge Thank You to Maryam Begum for her incredible support during my recent property remortgage. She made the intire process smooth, clear, and stress-Free. I really appreciat... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services

Written by the company

Convey Law is an innovative, award-winning and industry-leading specialist and nationwide conveyancing legal practice. Our philosophy is to be the very best at what we do and to exceed client expectations. We are regulated by The Council for Licensed Conveyancers and sit on the Board of Directors of the Society of Licensed Conveyancers. We have fine-tuned our revolutionary IT systems and procedures to provide the best possible conveyancing service for our clients. Every client is looked after by a dedicated, specialist Conveyancer, ensuring a personal, consistent and professional service. We look forward to working with you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Asks customers to review

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Replied to 71% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(8,316)

1,186 reviews in the last 12 months

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Rated 5 out of 5 stars

Aisha Mohomade was super helpful…

Aisha Mohomade was super helpful throughout the process, she was friendly , polite and answered all my questions. She was quick to reply when i had an issue and would use her again. Thank you !

3 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Highly Professional - Thank You Madiha

Excellent experience with ConveyLaw for the conveyancing of our house. Madiha was highly professional and kept us updated regularly with the progress of our case. The whole process was hassle-free, and we felt well-supported from start to finish.

3 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend. Utilised for our remortgage and Anthony Murphy was super quick, helpful and transparent at every step. Thank you for all your assistance in making this a stress free transaction! 5*

3 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

We worked with Alex Harris

We worked with Alex Harris, Imogen and team and they were really supportive throughout the process. Always replied to our emails and answered our calls to reassure us and helped us push forward the move when the chain stalled. Just a friendly and professional service and we’re really happy we got Alex and his team.

2 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 1 out of 5 stars

Avoid

Avoid. 0 stars. When a company has an entire website dedicated to documenting how poor its service is, that should tell you everything you need to know.

My boyfriend's seller used Convey Law, and his experience with them (particularly Joshua Ray and Kieran) has been beyond disappointing. They aren't merely underperforming; they are effectively non-performing.

The saying "you get what you pay for" has never felt more accurate.

If this review saves even one person from the stress, frustration and endless delays caused by this appalling company, then writing it will have been worthwhile.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The service provided by Abbie Price, my conveyancer at Convey Law, was excellent. Abbie handled our sale professionally and efficiently. Communication was clear, and she kept the process on track to completion despite a tight timeline. A particular highlight was how quickly she responded to any queries. I would recommend her and Convey Law to anyone selling and buying a home."

27 July 2026
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Cost effective solution.

Cost effective, precise digital communication towards a sale.
Their team was approachable and courteous.

31 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 4 out of 5 stars

I had Jodie assigned to my case who…

I had Jodie assigned to my case who talked me through everything. I was kept updated throughout on the portal and and via email. Everything was handled in a professional manner and the service was good. There were a few additional charges that appeared throughout my transaction, however some were rectified while the others were needing to go ahead. Overall the process was smooth and took 15 weeks despite some waiting from other solicitors.
Jodie was overall very good communicating me through the process which made things so much easier. Thanks Jodie!

31 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your feedback. Please email us to let us know where we could have done better.

Rated 5 out of 5 stars

We used Convey Law for sale and…

We used Convey Law for sale and purchase of our houses. Professional and swift queries and answers to any questions we had. Phillip Edward’s went beyond our expectations to ensure we were happy in the process and even when the completion was delayed we were reassured Convey Law were handling the situation to ensure it all happened

17 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Convey Law dealt with my house sale in…

Convey Law dealt with my house sale in a professional, amiable and efficient manner. I found the company easy to deal with and would recommend them in the process of buying and selling a house.

Sophie and Jazmine were very helpful and always on hand to deal with any questions. They were always helpful and the house sale went through relatively smoothly. Dealings with Sophie and Jazmine were always warm and friendly and they were always helpful. I would recommend working with them.

30 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 4 out of 5 stars

Happy with the service…

I am happy with the service provided with convey law. Hollie and her assistants were helpful and i appreciated the regular updates.

30 June 2026
Unprompted review
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Reply from Convey Law

Thank you for your feedback. Please email us to let us know where we could have done better.

Rated 4 out of 5 stars

Very good experience

My experience with Ume was very good we had a complex transaction with multiple lenders and a lengthy chain of 9
The only advice would be communication was slow but I was reaching out several times a day due to the stress of moving

28 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your feedback. Please email us to let us know where we could have done better.

Rated 4 out of 5 stars

Hi I am first time seller convey law…

Hi I am first time seller convey law was very efficient in dealing with my sale it didn't take long to sell after the board went up 2 days they kept me informed all the way to the completion very happy would highly recomend .the hole team was very helpful from the manager through to the estate agent but maybe if I was dealing with one person a one to one basis could stop any confusion on the client side ?

29 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your feedback. Please email us to let us know where we could have done better.

Rated 1 out of 5 stars

Shambolic

Following the completion of our sale, in order to provide a fair and balanced assessment, I have taken some time to reflect on the service provided by Conveylaw.
As a result of which, I can honestly say that the service we received was nothing short of shambolic, incompetent and totally unacceptable. If you are considering using this firm for your conveyancing services DON’T.
Throughout this process Conveylaw acted in their own interests and totally ignored the fact they were acting on our behalf. This was a simple sale, with no chain on either side, both the seller and buyer used Conveylaw and whilst we initially thought this would make the process quicker it only transpired to take longer due to sheer incompetence and an inability to communicate succinctly within their own business.
The communication received throughout was of poor quality, contradictory and lacking in detail. Conveylaw will claim that they update clients weekly from an automated email system. However, this ‘system’ only provides generic updates, updates which are provided one week and removed the next, and which are contradictory in nature, it is therefore impossible to gain an accurate understanding of where the process is upto, or if queries are outstanding, exactly what these queries are. This, it seems, is a deliberate attempt to control the narrative and time taken to complete a transaction so that it is convenient for Conveylaw, irrespective if the required information is available and both parties are pressing to move ahead.
Whilst this was a lease hold property, management packs from the respective agents were received within a matter of days. In total, from the point of instruction, the sale took over 6 months to complete. The last 2 months, it seems, were lost due to Conveylaw either misplacing documents, not asking for the correct information or simply stalling in order to satisfy their own process.
The week prior to completion we requested a final statement so that we could check the amount to be paid as a result of the activities completed. Despite asking for this statement numerous times prior to completion, it was only received after completion. Again, it seems this was a deliberate attempt by Conveylaw to hide costs added to the final statement without our prior knowledge, and with no explanation provided. Incredulously, given the length of time it took to complete the sale and the complete lack of professionalism we had been exposed to throughout the process, one such cost was for expedited completion. At no point where we informed of this cost prior to completion, or what exactly constitutes expedited completion. Quite to the contrary, prior to completion, we were explicitly told that the sale could not be completed any quicker due to the time it takes for the banks to release the funds, and yet here we are with an expedited completion charge.
If I could give less than one star for the service, we received I would. If you are still reading this review, I commend you. The only advice I can give, if you are considering using Conveylaw, DO NOT USE THEM.

27 July 2026
Unprompted review
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Reply from Convey Law

We are unable to locate your matter. Please contact us to discuss your concerns further.

Rated 1 out of 5 stars

Awful solicitor

Awful solicitor. They almost made our chain collapse on the day of completion as they didnt request the deposit from our buyers LISA account until on the day! Thank god it all went through at 16.45! This was the icing on the cake after all the other stuff they did wrong or didnt do at all. THE WORST SOLICITOR FIRM IMAGINABLE.

6 July 2026
Unprompted review
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Reply from Convey Law

You are not a client of the firm and therefore we will be asking that this review is removed

Rated 5 out of 5 stars

Extremely helpful

Alex was extremely helpful during the sale of my property, wspecially dealing with an extremely unhelpful solicitor amd buyer who repeatedly threw unnecessary stalling tactics into play for no reason.
Despite the paperwork being online, Alex was extremely helpful as I was having difficuty completing some forms and so I attended the office which alleviated the issues in one straightforward hit.
would recommend Alex Jarris and will use them again in the near future

11 May 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback

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