Convey Law Reviews 

8,316
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note that the staff provides exceptionally helpful, friendly, and prompt support throughout the entire property buying or selling journey. Consumers truly appreciate the clear communication, professional expertise, and reassuring guidance provided by the team from start to finish. However, some people mentioned that communication could occasionally be slow, making it difficult to reach the right person when needed. A few other people also felt that response times fell short of expectations and experienced frustrating delays during busier transaction periods. Reviewers also noted that online systems or paperwork requirements sometimes required additional follow-ups to resolve.

What people talk about most

Service

People report positive experiences with service, highlighting efficient communication, helpful staff, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as responsive, helpful, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and regular... See more

Customer service

Clients share positive opinions on customer service, highlighting responsive and supportive agents who... See more

User experience

Customers report positive experiences with user experience, noting that the overall process was smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we have received from Jodie has been phenomenal. Weekly, often more, updates on every step of the way. Helping with so many queries along the journey with our sale from all parties involve... See more

Company replied

Rated 5 out of 5 stars

Convey Law have been great and we've had a pretty smooth experience, Jasmine Jones has been in contact with us often and any help we needed or questions she has replied promptly and clearly. The only... See more

Company replied

Rated 5 out of 5 stars

We instructed convey law, 6 weeks into a purchase as our old solicitor hadn’t even begun work. We were assigned Hollie, and Yanny. Every single Wednesday we were updated, emails answered promp... See more

Company replied

Rated 5 out of 5 stars

I am writing to say a huge Thank You to Maryam Begum for her incredible support during my recent property remortgage. She made the intire process smooth, clear, and stress-Free. I really appreciat... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services

Written by the company

Convey Law is an innovative, award-winning and industry-leading specialist and nationwide conveyancing legal practice. Our philosophy is to be the very best at what we do and to exceed client expectations. We are regulated by The Council for Licensed Conveyancers and sit on the Board of Directors of the Society of Licensed Conveyancers. We have fine-tuned our revolutionary IT systems and procedures to provide the best possible conveyancing service for our clients. Every client is looked after by a dedicated, specialist Conveyancer, ensuring a personal, consistent and professional service. We look forward to working with you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 71% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(8,316)

1,186 reviews in the last 12 months

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Rated 5 out of 5 stars

Rhan always kept us up to date with how…

Rhan always kept us up to date with how it was going. And replied promptly with any queries we had. 1st time I've sold a home,so was good having her explaining the process.
Many thanks to her and all the rest of the team ! 😀

17 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

The service provided by Sophie Wheaton

The service provided by Sophie Wheaton, my Conveyancer...was absolutely fantastic, a lovely friendly lady who was easy to talk to on the phone and explained things patiently and clearly as this was my first time buying a property on my own. She was extremely efficient and helpful and got back to me very quickly. The portal progress said we should complete by 18 weeks after instruction and it was actually 3 days before that date!! Absolutely recommend using Sophie to anyone thankyou

14 August 2026
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

I would highly recommend Convey Law

I would highly recommend Convey Law, and in particular Megan Williams-Clement and her team.

The sale of my late father’s property was a long and emotional process, but throughout it I was kept regularly updated and always felt informed about what was happening. The weekly updates were especially helpful and gave me reassurance that matters were continuing to move forward.

There were some delays towards the end of the sale due to the buyer’s finance, but Megan and the team continued to chase matters and kept me informed until completion. Whenever I contacted them, everyone I dealt with was professional, polite and helpful.

I was also very grateful for their patience during the final few days when I was understandably anxious to receive the sale proceeds so I could begin settling the outstanding estate debts and bills.

A big thank you to Megan and the whole Convey Law team for helping bring everything to a successful conclusion. I really appreciate all the help and support and would be very happy to recommend them.

15 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

They’ve done an excellent job

They’ve done an excellent job. They got the sale through in less than the national average time scale. Everybody is very happy (us and our buyers) that we completed so quickly.
Thanks to Sophie Carey and all who work with her.
Kind regards.
Edwin and Florence Grahamslaw.

14 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Outstanding service

I cannot recommend Jasmine Jones highly enough. She has been absolutely exceptional throughout both the sale of our property and the purchase of our new home.

Despite being a trainee, Jasmine's professionalism, knowledge, responsiveness, and dedication have been outstanding. Nothing has ever seemed too much trouble, and she has dealt with every question and challenge efficiently and with genuine care. She has kept us informed every step of the way, making what can often be a stressful process feel smooth and well managed.

Jasmine has been an absolute pleasure to deal with from start to finish. Her attention to detail, positive attitude, and commitment to providing excellent client service have truly exceeded our expectations. She is a real credit to the firm, and I have no doubt she has an incredibly bright future ahead of her.

Thank you, Jasmine, for all of your hard work and support. We are incredibly grateful and wouldn't hesitate to recommend you to anyone looking for an outstanding conveyancing solicitor.

Wishing you all the best for your career ahead

6 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 4 out of 5 stars

Good quality and professional

The service provided was professionally and clearly delivered. However there were a few times were I felt like responses could have been a little bit quicker.

12 August 2026
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Reply from Convey Law

Thank you for your feedback. Please email us to let us know where we could have done better.

Rated 5 out of 5 stars

Hi 👋 I’d like to leave a review for…

Hi 👋 I’d like to leave a review for Alex Harris , who has just helped me Sell my Home , He went above & beyond helping me deal with all the forms & information that was needed , And worked really hard to get the sale turned round in 9 weeks from start to finish , I can’t thank him enough for his help in my house sale … thank u Alex Harris

12 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 1 out of 5 stars

Extremely disappointing experience with Convey Law

I am extremely disappointed with my experience with Convey Law, particularly with the way my remortgage was handled by Fraser

From the very beginning, the matter was slow and frustrating. I experienced what I consider to be repeated mistakes, poor communication and unnecessary delays. I had to repeatedly chase for progress and clarification, which was extremely stressful when dealing with an important remortgage.

What is particularly unacceptable is how the matter has ultimately been handled. I never asked Convey Law to stop acting for me. I never withdrew my instructions and I never requested that my file be closed. Despite this, I received an email from Fraser stating that they had decided to cease acting and that my file would be passed to their Aborted Transaction Team.

I was previously told that there was “very little confidence” in their ability as my conveyancer and that the relationship had “completely broken down.” I strongly dispute that characterisation. I raised concerns and questions because I expected my conveyancer to handle my matter properly. Raising concerns should not be portrayed as an instruction to terminate the relationship.

I have made it clear that I still want my remortgage to proceed and that, if Fraser does not wish to continue dealing with my case, I would expect Convey Law to allocate another conveyancer or solicitor to take over the matter rather than simply abandoning it.

The fact that a client can be left in this position during an active remortgage, despite not asking the firm to stop acting, is extremely concerning.

Overall, my experience has been one of slow progress, mistakes from the outset, poor communication, having to chase repeatedly, and ultimately being told that the firm would stop acting when that was never my instruction.

I am now having to formally challenge the decision and seek clarification about the handling of my file, the status of my remortgage and the potential consequences of the firm’s decision.

Based on my personal experience, I would not recommend Convey Law for a remortgage, particularly if you expect proactive communication, attention to detail and reliable progression of your matter.

I hope senior management will review what has happened and reconsider the decision, ideally by allocating my matter to another conveyancer so that my remortgage can continue without further unnecessary delay.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

New house purchase.

A very professional service, kept informed at all stages of conveyancing. Highly recommended.

12 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Sophie and the team made our move less…

Sophie and the team made our move less stressful with their support on selling and buying our house. We highly recommend them to anyone selling or buying. A big thank you to them for all their help

24 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Thank you for going the extra mile.

We honestly cannot put into words how grateful we are to Rhian for everything she has done for us throughout the journey of buying our first home.

From the very beginning, Rhian has been absolutely incredible. She went above and beyond for us doing everything she could to make the process as smooth and speedy as possible. Her kindness, dedication, patience and genuine care made such a huge difference to us during what can be such a stressful and emotional time.

Rhian is truly a credit to Convey Law and such a valuable member of the team. We always felt that we were in safe hands with her.

The phone call from Rhian confirming that we had exchanged is a moment we will never, ever forget. Hearing her tell us the news was incredibly emotional and such a special moment for us.

We feel so incredibly fortunate to have had Rhian by our side throughout such a huge milestone in our lives. We will always remember the kindness she showed us and the extra mile she went to make this happen.

Thank you from the bottom of our hearts, Rhian. You have been amazing, and we genuinely couldn't have wished for a better person to guide us through buying our first home. We will never forget that phone call! ❤️🏡

The Tyrrell family

10 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 3 out of 5 stars

Below average service

Below average service. Took nearly 8 months to complete due to delays with ConveyLaw. We was not in a chain and provided necessary paperwork multiple times. It seems your case is reviewed once a week, if you don’t reply promptly or perhaps you have a query it’s not looked at until your allocated day. To top it off, despite chasing completion date for weeks and trying to secure a date, it had to be pushed a week later than we wanted and we have the privilege to be charged a completion expedited fee. Border line unmoral.

7 August 2026
Unprompted review
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Reply from Convey Law

We are unable to locate your matter. Please contact us to discuss your concerns further.

Rated 4 out of 5 stars

The service provided by Abbie Price

The service provided by Abbie Price, my Conveyancer...was to a good standard, answered all my questions and replied in good time, I would recommend Convey Law

8 June 2026
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Reply from Convey Law

Thank you for your feedback. Please email us to let us know where we could have done better.

Rated 5 out of 5 stars

Great service

Great service, particularly for the price! Our conveyancer, Hollie, was great, very responsive and provides regular updates! As was her assistant Yanny. Completed within 3 months of their instruction. Would recommend.

10 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

We recently completed our mortgage with…

We recently completed our mortgage with this solicitor and overall had a good experience.
The process was fairly straightforward, and the online portal was easy to use and made it simple to keep track of everything.
Communication was generally good with our Conveyancer Anthony Murphy, who helped guide us through the process.
Overall we were happy with the service and would consider using them again.

9 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

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