Convey Law Reviews 

8,316
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note that the staff provides exceptionally helpful, friendly, and prompt support throughout the entire property buying or selling journey. Consumers truly appreciate the clear communication, professional expertise, and reassuring guidance provided by the team from start to finish. However, some people mentioned that communication could occasionally be slow, making it difficult to reach the right person when needed. A few other people also felt that response times fell short of expectations and experienced frustrating delays during busier transaction periods. Reviewers also noted that online systems or paperwork requirements sometimes required additional follow-ups to resolve.

What people talk about most

Service

People report positive experiences with service, highlighting efficient communication, helpful staff, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as responsive, helpful, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and regular... See more

Customer service

Clients share positive opinions on customer service, highlighting responsive and supportive agents who... See more

User experience

Customers report positive experiences with user experience, noting that the overall process was smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we have received from Jodie has been phenomenal. Weekly, often more, updates on every step of the way. Helping with so many queries along the journey with our sale from all parties involve... See more

Company replied

Rated 5 out of 5 stars

Convey Law have been great and we've had a pretty smooth experience, Jasmine Jones has been in contact with us often and any help we needed or questions she has replied promptly and clearly. The only... See more

Company replied

Rated 5 out of 5 stars

We instructed convey law, 6 weeks into a purchase as our old solicitor hadn’t even begun work. We were assigned Hollie, and Yanny. Every single Wednesday we were updated, emails answered promp... See more

Company replied

Rated 5 out of 5 stars

I am writing to say a huge Thank You to Maryam Begum for her incredible support during my recent property remortgage. She made the intire process smooth, clear, and stress-Free. I really appreciat... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services

Written by the company

Convey Law is an innovative, award-winning and industry-leading specialist and nationwide conveyancing legal practice. Our philosophy is to be the very best at what we do and to exceed client expectations. We are regulated by The Council for Licensed Conveyancers and sit on the Board of Directors of the Society of Licensed Conveyancers. We have fine-tuned our revolutionary IT systems and procedures to provide the best possible conveyancing service for our clients. Every client is looked after by a dedicated, specialist Conveyancer, ensuring a personal, consistent and professional service. We look forward to working with you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(8,316)

1,186 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient and quick

Efficient and quick. The portal is very good. Anthony Murphy good communication and efficient processing.

21 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Excellent work by Convey

Excellent work by Convey, particularly Abbie Price. Good comms and progress chasing. I would recommend.

14 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

It was a scary process for me

It was a scary process for me, but the team kept me advised and well informed, great for me as a first time buyer.
Thanks ☺️

20 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Best conveyancing experience ever

Jodie Beer has been the best conveyancer ever. I cannot thank her enough for all she has done for us. As first time buyers we had no idea what to expect (or what we were doing) but Jodie put so much work into getting this house for us and in a really timely manner too. She answered all of our queries and concerns respectfully and in a really quick time too. She has been so patient with me constantly worrying and asking about things over the past 3 months. Honestly thank you so much Jodie, I could not reccomend her enough!!!!! If I ever need her again in the future, I would definitely go back to Convey Law.

20 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Outstanding Service

The service we have received from Jodie has been phenomenal. Weekly, often more, updates on every step of the way. Helping with so many queries along the journey with our sale from all parties involved. Nothing has been too much trouble. We have felt support and understood by Jodie, would certainly recommend to others and definitely use again. Thank you so much for getting us across the finish line..

19 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Made it Very Easy for a First Time Home Buyer

First time home owner, Abbie and her team were recommended to me, as the choice for a solicitor was far too much. They were great, kept me up to date, my portal was always pinging if there was an update, so I could see things were moving and in progress. They always responded to my e-mails, phonecalls and never treated me poorly because I was ignorant of the process. Really appreciated the help. A big thank you to Abbie and the team for getting me through this!

17 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

We got there in the end

This was a very lengthy process to to circumstances out of my solicitors control.
We worked through them together and we eventually got to where we needed to be

Thank you

19 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Excellent service from initial contact…

Excellent service from initial contact to completion by Kristian Evans. Speedy service and kept me informed throughout. Highly recommended and would use again for conveyancing

19 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 1 out of 5 stars

AVOID

Utter ridiculous, unfortunately I filled in an online request for conservancy quote, since then this outfit have bombarded my inbox and phone hawking for business, anybody this desperate for business, I wouldn't go near them with a barge pole. I will also lodge complaint with ICO for harassment

19 August 2026
Unprompted review
Rated 2 out of 5 stars

Would I recommend Concey Law -- No

Unfortunately, my experience with Convey Law was mediocre at best.

I was effectively required to use them because they were on my mortgage lender's approved panel. This was a significant change from a conveyancer I had used previously, who had provided a far better service.

My main point of contact appeared to be a conveyancing assistant or trainee, and I often felt that there was a lack of understanding of the specific circumstances of my case. Communication was a recurring issue throughout the transaction.

For example, I submitted documents that were acknowledged by email as having been received. However, several weeks later, I was asked to provide exactly the same documents again. I had to resend them and point out that receipt had already been confirmed.

There was a similar issue with a pack of documents that required wet signatures. The selling conveyancer who was good used electronic signatures, but not with Convey Law, they had to be wet signatures! I returned the entire signed document pack and received confirmation that it had been received. Despite that, a week later I was contacted and asked to provide one of the documents that had already been included in that pack. Whether the documents had not been logged correctly, had not been reviewed properly, or had simply been misplaced, I do not know. However, this was entirely consistent with my experience throughout the transaction and left me with little confidence that documents were being handled efficiently.

Another frustrating issue related to buildings insurance. I explained that I could not arrange the policy properly until an exchange date had been agreed, yet my contact refused to provide any indication of when exchange would take place and insisted on receiving insurance documentation before progressing the file. To satisfy the request, I obtained a policy based on an estimated date, only to be subsequently told that I should not have done so because insurance should be arranged around the actual exchange date. It felt like I was being asked to provide something that was impossible to obtain under the circumstances.

This pattern seemed common throughout the process. Information and evidence would be requested, provided, and then followed by further requests or queries that did not always appear consistent with previous correspondence. At one stage, concerns were raised regarding my signature, so pictures of bank and credit cards had to be sent, which must of been accepted without issue.

I also felt that the firm's pricing structure was designed to add charges wherever possible. Although the initial quote appeared competitive, additional fees seemed to arise regularly. For example, extra charges were applied because further enquiries were required in relation to a restrictive covenant. In my view, dealing with the responses to those enquiries should have formed part of the standard conveyancing process.

There was also a charge of £50 plus VAT for access to the online portal. While I used it initially to submit information, the ongoing updates largely replicated information that was already available through the portal itself, making the additional cost difficult to justify.
If I wanted to complete in less than 5 working days from Exchange, this would have been an additional £150+VAT - apparently due to additional work.

To be fair, the transaction was eventually completed, and the job was done. However, the process was far more frustrating than it needed to be, communication was often poor, and I never felt particularly confident that my case was being handled efficiently.

Based on my experience, I would not choose to use Convey Law again, nor would I recommend them to others.

14 August 2026
Rated 5 out of 5 stars

I am writing to say a huge Thank You…

I am writing to say a huge Thank You to Maryam Begum for her incredible support during my recent property remortgage. She made the intire process smooth, clear, and stress-Free.
I really appreciate how quickly Maryam answered my questions and kept me updated at every stage. Her professionalism and expertise meant a great deal to me. Thank you again for all your hard work. I will gladly recommend your name and services to friends and family.
Best wishes.
N.B.

14 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Was recommended to Rhian Reynolds.

Was recommended to Rhian Reynolds.

Rhian provided an excellent service throughout the experience, she liaised with other solicitors down the line to bring a quick completion.

Highly recommended !

13 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Excellent Service

I cannot speak highly enough of Zoe Powell and the team at Convey Law. The conveyancing process for our property purchase was handled with professionalism and care from beginning to end.

Zoe was incredibly responsive and patient, answering all our questions clearly and keeping us informed throughout. She made what could have been a complex process feel straightforward and manageable.

The communication was excellent, and everything progressed smoothly towards completion. We completed on time and without any unnecessary stress.

We are very grateful for the outstanding service and would highly recommend Zoe Powell and Convey Law to anyone purchasing a property.

Thank you for a seamless experience!

17 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Excellent Service – Smooth & Professional

I cannot speak highly enough of Zoe Powell and the team at Convey Law. From start to finish, the conveyancing process for my property purchase was handled professionally and efficiently.

Zoe was responsive, patient, and kept us informed at every stage. She clearly explained all enquiries, requirements, and documentation needed, which made the entire process straightforward.

Communication was prompt, and any questions were answered clearly.

Most importantly, the purchase completed smoothly and on time. We were extremely happy with the level of service and would not hesitate to recommend Convey Law and Zoe Powell to anyone undertaking conveyancing.

Thank you for making our purchase experience stress-free!

17 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Quick response

Abbie my Solicitor, was great. Replies were quick. I was not sure on a few questions, and they were very helpful in guiding me and they helped me answer them correctly.

I felt at ease, the whole process, being a first time buyer can be daunting.

17 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Excellent Conveyancers

We chose Rhian at Convey Law to deal with the sale and purchase of our home, she was very professional, excellent at replying to us promptly, which was so important to us and she explained things to us if we were unsure of anything, which was quite a lot! We highly recommend Rhian and Convey Law.

17 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

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