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Coles Miller Solicitors LLP  Reviews 

1,564
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the friendly staff and knowledgeable solicitors for providing truly exceptional guidance through complicated legal processes like property purchases and thorough will writing. Consumers note that the dedicated team communicates very clearly, responds rapidly to inquiries, and ensures a completely smooth, reassuring user experience from start to finish. However, some reviewers were distinctly not happy, experiencing frustrating issues regarding unhelpful staff attitudes and occasional communication delays. Some customers also reported specific instances where initial professional advice felt disappointing or less supportive than expected during their initial consultations.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their professional, knowledgeable,... See more

Service

Consumers find service to be exceptionally positive, praising the professional, efficient, and kind approach... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient, polite, and professional... See more

User experience

Customers felt great satisfaction regarding the user experience, highlighting that representatives were... See more

Response time

Users describe satisfaction with response time, highlighting that reviewers consistently received prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lianne was amazing and I'm so happy we chose her. She was efficient, courteous, answered all our questions and kept us in the loop at all times. We had complicated Land Registry issues with the the ho... See more

Company replied

Rated 5 out of 5 stars

We were fortunate to find Anna Taylor who was beyond outstanding. Super efficient, kind thoughtful and caring. Extremely thorough in her research. Unfortunately she had to deal with a couple of... See more

Company replied

Rated 5 out of 5 stars

Roger, Adele and the team at Poole dealt with our conveyancing. They made it straight forward, guiding us through all the paperwork and keeping us up to date with the process. Very professional, polit... See more

Company replied

Rated 5 out of 5 stars

Lianne and her team at Coles Miller did an excellent job on our sale and purchase. They always responded quickly and with thorough answers, kept us up to date with next steps. Everything was perfect... See more


Company details

  1. Conveyancer
  2. also in
  3. Debt Collecting
  4. Divorce Lawyer
  5. Employment Attorney
  6. Family Law Attorney
  7. Personal Injury Attorney

Written by the company

Coles Miller are leading Dorset solicitors with offices in Bournemouth, Poole, Broadstone, Christchurch, Wimborne. Contact us for expert legal advice. Services for You PERSONAL INJURY MEDICAL NEGLIGENCE FAMILY LAW DEBT RECOVERY / LANDLORD EMPLOYMENT WILLS, PROBATE, TAX & TRUSTS RESIDENTIAL CONVEYANCING RESIDENTIAL LEASEHOLD PROPERTY DISPUTES & LITIGATION Services for your Business COMMERCIAL LAW COMMERCIAL PROPERTY EMPLOYMENT DEBT RECOVERY DISPUTES & LITIGATION The firm can chart its history back to the late 1920's when its founding member Howard J Cole began working at Poole solicitors firm J W Miller & Sons as a Legal Clerk. Years later he officially launched H F J Cole in 1954, providing a full legal service for the people of Poole. The firm grew and by 1972 there were three partners; Howard, his brother Arthur and Roger Senior. By this time, the firm had been re-named HFJ & AW Cole. As the years progressed and the firm flourished more and more solicitors were brought on board. The year 1989 witnessed the merger with Poole-based firm Millers and thus Coles Miller, as it is known today, was formed. Coles Miller became a Limited Liability Partnership registered in England & Wales under number OC318707 on 1st May 2006.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 25% of negative reviews

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4.8

All reviews

(1,564)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

A very professional and friendly…

A very professional and friendly service. My solicitor listened carefully to my requirements and dealt with them in a sensitive way when preparing my will. I was very impressed. Thank you

12 February 2025
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

The solicitor I dealt with regarding a complicated conveyance matter was Inga Pope.

The solicitor I dealt with regarding a complicated conveyance matter was extremely knowledgeable, helpful and professional. She went above and beyond on several occasions to ensure a speedy completion. It was an absolute pleasure to deal with this firm. The Admin staff being fantastic and extremely efficient is also worth mentioning. I would highly recommend.

9 July 2025
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Reply from Coles Miller Solicitors LLP

Inga was delighted with this review. Many thanks.

Rated 5 out of 5 stars

Brian I can not thank you enough for…

Brian I can not thank you enough for the support and professionalism through out the whole process, I could not recommend your services more. I hope I don’t have to but will definitely choose you again.

1 October 2025
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Reply from Coles Miller Solicitors LLP

Brian really valued this review many thanks.

Rated 5 out of 5 stars

Exceptional

From start to finish cannot fault Coles Miller, writing a Will can often be a complicated process but Julie (Parkstone Road, Poole branch) was exceptional in her handling of this, excellent communication, responding to emails within a day of sending. Would highly recommend

3 October 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

Efficient service

Ruth was very helpful and dealt with all our needs .

10 April 2025
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

My experience with Coles Miller and Kerry Hayd the…

My experience with Coles Miller and the rewriting of my new Will, was very proffessional, efficient and executed in a very short timescale which was important to me. I was dealt with by Kerry Hay, who understood my needs, was friendly, very informative and down to earth and I felt very comfortable with my meeting with her. I would certainly recommend her to anyone.
Thank you Kerry

26 September 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

Several years ago we made our Wills at…

Several years ago we made our Wills at Coles and Miller and as it was time to update them we revisited Coles and Miller at Broadstone.
Jenny Oxley who is a Partner at Coles and Miller administered our new Wills and she was very thorough explaining everything to us and it was not until we we’re absolutely happy with them did she want us to sign them.
Our experience was exceptional at Coles and Miller. All the Staff were very friendly and it felt a homely atmosphere.
We would thoroughly recommend Coles and Miller to anyone who require professional advice.
Diana and John

1 September 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

Wills/LPA

Have used Coles Miller since 1992 and have always been pleased with the professionalism and friendly efficient service. I would not hesitate to recommend their services.

18 September 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

Exceptional Service from Coles Miller Solicitors

I turned to Coles Miller Solicitors LLP for help with a medical negligence case, and the support I received from Mr. David Simpson was outstanding.
He guided me through every step with patience and professionalism, always making sure I understood what was happening and what my options were.
I truly felt listened to and that someone was fighting for my rights.
The outcome was positive – we won the case – and this would not have been possible without the expertise and dedication of the team.
I wholeheartedly recommend Coles Miller Solicitors LLP to anyone seeking legal support.









1 September 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

After submitting my legal query

After submitting my legal query, I found Mr. Nick Leedham very approachable and helpful. I truly appreciate his courtesy and availability. Coles Miller Solicitors has kept its word by offering a free initial consultation, which I greatly value.
Thanks

18 September 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

5* Marie Harder

We were very fortunate to have Marie giving us very helpful advice on updating our Wills. Her manner and knowledge was most impressive and most reassuring. I would highly recommend Marie - she even found time to answer some of my email queries promptly, well after closing hours !!

5 August 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your lovely review for Marie.

Rated 5 out of 5 stars

Adrian Cormack, superb lawyer

Adrian and his secretary Rosie have been amazing throughout my entire case. Communication from the outset has been great and I really felt my case mattered to them, which was nice considering I was very nervous at the thought of any legal proceedings initially. I would not hesitate to recommend Adrian to anyone! A big thank you to him and Coles Miller for taking on my case. I am very pleased with the outcome.

21 August 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Dear Julie, Thank you for your lovely review for Adrian and Rosie.

Rated 5 out of 5 stars

Sorting our will

We met with Anthony Weber to arrange our wills and he made what could have been a complicated process easy to deal with. Friendly and engaging, he walked us through what to do in a professional but open way. I would thoroughly recommend choosing Coles Miller Solicitors.

1 July 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review much appreciated.

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