Coastal Cottages of Pembrokeshire Reviews 

1,762
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that booking a holiday is always quick and simple, allowing them to secure wonderful coastal cottages without any trouble. People consistently point out the fantastic locations close to beautiful beaches and local facilities, alongside the extremely comfortable and spacious rooms provided. However, some people mentioned encountering unexpected maintenance problems or finding that certain cottages needed a deep clean and interior updates. A few other people also felt that specific advertised amenities like reliable internet access or proper parking spaces did not fully match expectations during their stay.

What people talk about most

Booking process

Customers had positive experiences with booking process, highlighting how simple, straightforward, and quick... See more

Location

Customers consistently note positive experiences with location, highlighting the brilliant views and close... See more

Facilities

People report ambiguous experiences with facilities, noting both highlights and significant shortcomings.... See more

Website

Consumers find website experiences to be overwhelmingly positive and straightforward. Reviewers frequently... See more

Service

Users describe positive interactions with service, praising the professional and friendly approach from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The booking process was easy and everything went smoothly from start to finish. Our holiday was fantastic! Clayford Cottage is a lovely, spacious and comfortable place, equipped with everything you... See more

Rated 5 out of 5 stars

Easy to book from a good selection of coastal cottages. We had a lovely stay in Lydgate which was excellent for exploring the local area where there was lots to do for the week. The cottage was clea... See more

Rated 5 out of 5 stars

I have used Coastal Cottages a few times and they are most helpful and excellent customer service. The accommodation was exactly as described and had everything needed for a wonderful break. The... See more

Rated 5 out of 5 stars

The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomf... See more



Company details

  1. Self-Catering Accommodation
  2. Cottage Rental
  3. Holiday Apartment Rental
  4. Vacation Home Rental Agency

Written by the company

Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales. Our beautiful holiday cottages are situated in Pembrokeshire, a location renowned for scenic views, stunning coastlines and plenty of things to see and do.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,762)

328 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good experience but I haven’t received…

Good experience but I haven’t received email confirmation after 24 hours so can’t give more than 3 stars

30 July 2026
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

Thank you for your feedback.

We're pleased to hear that you had a good experience booking online. Confirmations are sent automatically once a booking has been made, but unfortunately emails can occasionally be filtered into junk or spam folders by your email provider.

We have resent your confirmation and hope this has now come through. Please check your junk folder and if you have any further issues with this, please don't hesitate to get in touch with our team.

Rated 4 out of 5 stars

Cottage in ideal peaceful location close to the coastal path.

The location of the cottage could hardly be better. It’s off the beaten track, quiet, surrounded by nature and bird life and so incredibly close to the coastal path. The instructions for directions and access were good. The cottage was very comfortable. However it could do with an interior update and a deep clean. It was reasonably clean but there were neglected corners. Despite this observation we loved our stay there for the peace and quiet and the beauty of its position

6 June 2026
Rated 5 out of 5 stars

I have had great service and…

I have had great service and experiences with Coastal Cottages of Pembrokeshire.
The properties we have had are always excellent. Pembrokeshire is a great place to visit.

4 July 2026
Rated 4 out of 5 stars

Instructions to house were excellent…

Instructions to house were excellent and description of property on site was informative and good communication building up to holiday .They responded quickly to an issue we had with hot water. Would have been better to have more cleaning products

3 July 2026
Rated 5 out of 5 stars

We had some issues with a property we…

We had some issues with a property we had booked via Coastal Cottages of Pembrokeshire and the company were brilliant. Really responsive, understanding and kept us up to date with regular communication. And we got a small refund for the disappointing experience we had.

2 June 2026
Rated 4 out of 5 stars

Good but annoying computer glitch.

Staff helpful and details on line seemed to be very comprehensive. However the confirmation email did not arrive until I rang the next day. A member of staff told me there is a glitch in the computer system. This happened the previous time I booked as well. Irritating.

24 July 2026
Rated 4 out of 5 stars

Lovely holiday cottage

The booking process was straightforward. I had to change holiday dates and the lady I spoke to was very helpful.
We stayed in a lovely cottage Ty Top Newport, Pembrokeshire which was an upside down cottage with sea views which had all that we needed. It was one of the best cottages we have ever stayed at in terms of location and amenities especially as it was quite a hot week and we have a dog. The garden had shade which helped and was so quiet and peaceful. We had to contact company on the day we were leaving as we had no water so let them know for the next people. Apart from that all good.
My only negative was that we ordered a breakfast hamper as we arrived late Saturday and most of the products came from Morrisons and didn’t come up to our expectations for the money we paid.

20 June 2026
Rated 5 out of 5 stars

Great week's stay

The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomfortable, some cushions wouldn't go a miss and maybe a parasol for the table in this hot weather. The house is in a lovely quiet village about a mile down the hill to the sea where there is a restaurant and pub.

4 July 2026
Rated 5 out of 5 stars

Good week away

Good week away. Booked at the last moment. Good communication and information from Coastal Cottages. Cottage was as expected, all OK, no issues.

17 June 2026
Rated 4 out of 5 stars

I've rented cottages through this…

I’ve rented cottages through this company for several years and never had any unwonted issues or nasty surprises either in the charges made or the cottages themselves. It’s always been quick, efficient and attentive to our needs.

27 June 2026

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