A Place Like Home Ltd Reviews 597

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and responsiveness of the staff, particularly Nick and his team, who ensure smooth communication and quick resolution of any issues. People frequently commend the quality of the accommodations, noting that properties are clean, well-maintained, comfortable, and equipped with everything needed for a pleasant stay. The superb locations of the properties are also a significant draw, with many reviewers appreciating their proximity to attractions, public transport, shops, and restaurants. However, some customers mentioned occasional issues, such as noise from building works or street activity, and a few noted that some properties lacked air conditioning, which was problematic during warmer periods. There were also isolated comments about the need for better cleaning services and some properties being described as old-fashioned or needing maintenance. A small number of people experienced initial booking issues, leading to multiple property changes, and one reviewer was dissatisfied with a property that was not as described, citing cleanliness issues and a bad smell.

What people talk about most

Location

Reviewers highlight positive aspects of location, frequently praising properties for being in fabulous,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness and... See more

Facilities

People report positive experiences with facilities, often highlighting spacious, clean, and well-equipped... See more

Quality

Consumers generally express satisfaction with the quality of the properties. Many reviewers describe the... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent and responsive service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conveniently located near Public transportation, Restaurants, Pubs, Cafes. Surrounded by Shops and Whole foods market right outside your flat. Ideal for exploring Parks and museums. This property h... See more

Rated 5 out of 5 stars

Always book our London stays through APLH and have recommended the agency to many friends. Everything runs smoothly, any issues are quickly dealt with , locations are fabulous, the apartments are cle... See more

Rated 5 out of 5 stars

We spent 2 and a half weeks at Blithfield Street and thoroughly enjoyed our stay there. The house was very functional and equipped with everything needed; and very nicely decorated and presented. Es... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Accommodation Service
  3. Holiday Apartment Rental
  4. Holiday Home
  5. Holiday Apartment
  6. Vacation Home Rental Agency

Information provided by various external sources

25 years of bespoke short-term rental services in Central London. Developed with a vision to offer the perfect alternative to a hotel, A Place Like Home has become the special link that connects people around the world with high quality properties in the heart of the Capital. We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle. A Place Like Home is run by a small but dedicated team of ten staff that ensures a personal touch in everything we do. Our goal is to ensure our guests create beautiful London memories from the moment they step into their new homes until the day they hand back the keys.

High quality holiday apartments in prime areas of Central London.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.
Since inception in 1990, this niche and specialist boutique offers the well-off traveller choice from the 200 luxury apartments and houses in top London locations such as Kensington, Chelsea, Knightsbridge, Notting Hill, Belgravia and Holland Park. All are close to either the museums, art galleries or endless places of interest.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

597 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We loved our stay in Goodwin's Court!

We loved our stay in Goodwin's Court. It is our second time staying at this wonderful accommodation and we couldn't speak more highly of it! The place is amazingly clean and well-appointed and within walking distance to all the major attractions. Communication with Nick and his team is easy and respectful. Next time were in London, our family will definitely stay in Goodwin's Court again!

15 April 2026
Rated 5 out of 5 stars

Blithfield Street, Kensington - Amazing Stay!

We stayed for 10 days in the Blithfield Street, Kensington flat. It was very clean and in a fabulous location! We felt very safe in this neighborhood and loved having a pub, Italian deli, pastries, groceries all within the block! Nick was extremely helpful in the booking process and up until our arrival, always very prompt in responding to my many questions. On the day of our arrival, Katya met us at the flat and went over everything inside and gave us the keys. We had never been to London before or used APLH and were so impressed with everything from booking to departure and would highly recommend staying at the Blithfield Street Kensington flat, and also recommend all the staff at APLH that we worked with, they will no doubt take care of you! Thanks for an amazing holiday in London!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Tailor-made Trip

This was our fourth time using A Place Like Home for our London vacation. From beginning to end, they provided excellent service. They partner with a first-class car service, so your pickup at LHR is coordinated with care, and the driver is in contact with a greeter at your flat, so you’re welcomed onsite by a person fully acquainted with the features of your rental property. Even their property owners are attentive to the comforts of home: this was our second time staying at the same listing, and we were delighted to find a beautifully renovated bathroom with top-of-the-line fixtures.

A Place Like Home chooses locations that place you in the center of the action, and our Chelsea property afforded us easy access to all of our interests. Should any concerns have arisen, we were confident that APLH would follow up with appropriate advice or send an agent to our flat to address any issues. During one of our previous stays, we did require some assistance, and a professional was dispatched quickly to help us out. This time, as is typically the case, there were no issues. Our vacation was a completely wonderful experience, thanks to our comfortable, fully equipped flat and our reliable and professional “hosts.”

3 April 2026
Rated 5 out of 5 stars

Comfortable Chelsea Apartment

We were met at the property when we arrived and shown around it and how its various applicances work. The apartment was clean and comfortable, everything in good working order. All was as advertised. The furnishings are quite old-fashioned, but we could live with them for a week.

Since this unit is in Chelsea between the Sloane Square and South Kensington Tube stops, any direction you walk takes you to an interesting area. The busses nearby on King's Road can be helpful as well. We would certainly consider staying there again ifwe are fortunate enough to get to London again.

16 March 2026
Rated 5 out of 5 stars

APLH is a solid choice

Straight forward. Very little hassle. Efficient and timely. Rental had a few quirks, but they all do. Would book the same flat again.

19 March 2026
Rated 5 out of 5 stars

Lovely Flat and Centrally Locates

The Draycott Place flat was absolutely beautiful! It looked like an interior designer lived there. Everything was immaculate. The flat is close to the wonderful Kings Road shopping area and there are several grocery stores nearby. The underground is an easy walk. The neighborhood is beautiful. A Place Like Home responds quickly to emails. Nick is so helpful. Wonderful stay.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent choice

The location is superb: a short walk to parks and a slightly longer one to theatres. The flat had all the necessary amenities, was spacious and clean, and, most important, very quiet.

5 March 2026
Rated 5 out of 5 stars

A Place Like Home was a great company…

A Place Like Home was a great company to work with in securing our one month rental in London. Our main contact Nick helped us to find the right property and was very responsive whenever we had a question, both prior to our trip and once we were in the house. The company provided cleaning and linen changes once a week. Everyone we dealt with was pleasant and helpful. We will definitely use them again for renting in London.

3 January 2026
Rated 5 out of 5 stars

A customer for many years

I've been a customer of APLH for many years and I continue to use them because I have always found that any problems I had during my stay were always dealt with quickly and effectively. Moreover, the properties rented are exactly as they appear on the website (no surprises!), And so it was this time, too. However, the house was poorly equipped — there wasn't even a proper cup for tea or coffee, nor a tea strainer — and not perfectly cleaned. The stovetop was greasy and stained, and the carpets in the living room and bedroom were dusty and dirty. Furthermore, the user guides for the appliances and the electrical system were not detailed enough, and the television didn't work. Luckily, Nick was fantastic and provided me with all the information I needed quickly.

13 February 2026
Rated 3 out of 5 stars

Clear instructions for key pick up and…

Clear instructions for key pick up and entry to the flat. Staining to the ceiling and doors in the main living room. Slightly awkward arrangement for disposal of rubbish which involved leaving a bin bag on the street on Friday morning before 7am.

1 February 2026
Rated 5 out of 5 stars

Lovely flat and neighborhood!

Lovely flat. Convenient to transportation, restaurants, food stores. We loved exploring the neighborhood and experiencing the neighborhood feel.A Place Like Home staff was responsive to our few questions

17 January 2026
Rated 4 out of 5 stars

90% of the time Nick was great

90% of the time Nick was great. The passing of the keys for the house was a mess. Also, I know it is modern times but the instructions coming to my phone on December 23 was a disaster. Trying to read these on a phone was a challenge and being smack up against Christmas, I didn't see them until after we arrived.

The house is great.

4 January 2026
Rated 5 out of 5 stars

Personal service, lovely apartments

We love the personal service, and the apartments have all been lovely, in great neighborhoods and with everything we need. APLH has always been very quick to respond to our questions, and have corrected the (very few!) issues we've had very quickly. We also appreciate that they arrange transportation from the airport when we need it, or have someone meet us when we come from the train / taxi. We've been using APLH for years, and will continue to do so!

4 January 2026
Rated 5 out of 5 stars

A Place Like Home has great options for London holiday homes

Nick at A Place Like Home did a fantastic job finding us the perfect spot for our Christmas 2025 holiday, organizing arrival and departure airport transfers and mid-stay cleaning (we were there for a while, appreciate the linen change, etc). Friendly, helpful, patient and the flat was a good balance of price/amenities/location. (Sometimes holiday home selection feels like: we want nice/affordable/close to transportation but can only have two of these in any particular rental. Which is totally fine. Pick your priorities! But that's a great thing about APLH, these seem to have a good range of properties to choose from on the wants/needs spectrum, from simple to luxury - again, pick your priorities!). Anyway, thank you Nick and crew, for a great stay in London!

19 December 2025
Rated 5 out of 5 stars

clean and reliable accommodation

my stay at 5 sunningdale gardens was excellent. the flat was clean, well-maintained, and as described. communication was easy, and nick and katya were very helpful. i’d definitely book again.

2 December 2025
Rated 3 out of 5 stars

Dover Street review

Check in was fine, the apartment as described. Some of the kitchen cupboards were not very clean, and some of the pans really need to be replaced!! We tried to contact the person responsible for the flat a few times because we were cold; however, we did not get an answer from him. We then contacted Victor, of whom we had an email address, and he answered straight away. The living room was quite cool and could apparently not get any warmer - we were in London during a particularly cold time, though. There were building works going on in two downstairs apartments, and the noise from that was very loud at times (loud banging that went on and on). But the apartment is spacious and feels cosy.

22 November 2025
Rated 4 out of 5 stars

Market Mews, Mayfair

We really liked the location of the apartment in Mayfair. The space was well appointed and had everything we needed. You were very responsive in sending out someone right away to sort out the heat and internet issue we had.

16 November 2025

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