Clearpay UK Reviews 

44,790
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,320 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the platform for making large purchases much more manageable through very convenient fortnightly installments and clear payment schedules. Consumers appreciate receiving timely reminder emails before payments are due, ensuring they never miss a deadline. However, some people mentioned difficulties reaching human customer support when problems arise, noting that automated responses are common. A few reviewers also experienced frustrating unexpected charges, ignored emails, or sudden reductions in their spending limits despite keeping up with payments. Some customers also noted strict financial penalties for missed payments and occasional frustrating difficulties with online account access.

What people talk about most

Payment

Reviewers highlight positive aspects of payment, noting that the service makes spreading the cost of... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward the app is to... See more

Service

Consumers find service to be positive, highlighting clear and easy payment schedules that make spreading... See more

Product

People report positive experiences with product, highlighting how it provides the flexibility of purchasing... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply the best of the bunch when money is a little tight, as the payment plans are always more affordable than most others. The whole process is so very simple, it literally takes less than a minute... See more

Company replied

Rated 5 out of 5 stars

Just love the site. Flexibility is brilliant as cant always pay for large purchases in one so it makes it much more palliatable than taking the one big hit. Another bonus is more and more companies ar... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Clearpay. The app is easy to use, payments are clearly explained, and being able to spread the cost into manageable instalments can be really helpful. I also... See more

Company replied

Rated 5 out of 5 stars

Clearpay is so easy to use and the pay in 4 (2 weeks between each payment) is a bonus, the fact that it can be used for groceries as well is excellent Clearpay has interest free payments and has he... See more

Company replied


Company details

  1. Payment Service
  2. also in
  3. e-Commerce Solution Provider
  4. Fashion Accessories Store
  5. Internet Shop
  6. Outlet Mall

Written by the company

Part of the Afterpay Touch Group - helping people to get what they want now and pay for it later, follow us on Twitter, Facebook and Instagram.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(44,790)

4,316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience so far

Great experience so far. Easy to pay with clearpay.

15 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Hamza,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Thank you,

Rated 5 out of 5 stars

Found using clear pay simple and…

Found using clear pay simple and striaght forward helps me spread the cost of large purchases in manageable amounts

15 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Nicola,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

A.useful way to pay

A.useful way to pay if you are struggling a bit until payday

14 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Hayley,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping!

Rated 5 out of 5 stars

I have never been dissatisfied with…

I have never been dissatisfied with clear pay. My experience has been excellent,never dissapointed. Quick,reliable and Efficient.

14 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Henevin,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Rated 1 out of 5 stars

Reduced my spending amount by half…

Reduced my spending amount by half despite never missing a payment more than a few hours, used succesfully for years.

Always used responsibly and would have recommended this a s a great payment method. Now it has been spoilt.

14 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

We really want to help you out with this. Can you get in touch with us directly please?
You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you,

Rated 5 out of 5 stars

Easy experience

14 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Karen,

So great to hear, thank you!

We’re super happy you are loving our services!

Happy shopping! 💕

Rated 5 out of 5 stars

brilliant service

brilliant service

14 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Ruhel,

So great to hear, thank you for sharing.

Happy shopping!

Rated 5 out of 5 stars

Very clear and concise using this form…

Very clear and concise using this form of payment system.

13 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping!

Rated 1 out of 5 stars

Very rude staff on calls the says it’s…

Very rude staff on calls the says it’s there fault for miss leading me as a customer but no sorry no good will offerd nothing but yet Clearpay want you to shop with them wow

10 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Kevin,

We really want to help you out with this. Can you get in touch with us directly please?

You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you.

Rated 5 out of 5 stars

Easyto order

No problem completing the payment

12 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Bryan,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Using Clearpay is a great way to get…

Using Clearpay is a great way to get the products you need at a manageable and affordable way.
With reasonable amounts to repay.

12 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Pamela,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Great help!

Really good and love the pay in 4 it helped me get all my boys school uniforms and winter coats where they’d all grown over the summer! Without breaking the bank

11 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Rebecca,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Rated 1 out of 5 stars

Clearpay anything but clear!!!

I never use these kind of payments but i decided to give Clearpay a try in buying an outboard motor.
I went through the bits and pieces and entered the amount of the purchase and a single use card was produced for me.
It was declined due to a lack of funds!!!! This is where the rot set in. I called Clearpay and was on the phone 30 minutes to end up with being told to TRY AGAIN. What? With a single use card?
I tried a few times. Had to call clearpay again. No one there seems to know what they are doing as i spent another half hour on the phone listening to muttering.
In the end, after almost 2 HOURS i gave up, used my credit card and closed my so called Clearpay account immediately.
There is nothing clear about it because the left hand clearly has no idea what the right hand is doing.
If you are considering a fairly large purchase use your credit card. Much quicker and much safer.
To my mind NOTHING was done correctly and no help was available because they have no idea how to help you if things dont go to plan.

9 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi jj,

We really want to help you out with this. Can you get in touch with us directly please?
You can send us a message by using your Clearpay app.
Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Rated 1 out of 5 stars

Service and suport to bad

It was the worst experience I have had in my life and very bad service

9 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Carlos,

We really want to help you out with this. Can you get in touch with us directly please?

You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you,

Rated 5 out of 5 stars

Just easy..

9 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

So great to hear, thank you!

We’re super happy you are loving our services!😊❤️

Happy shopping!🛍️

Rated 5 out of 5 stars

Easy to use

Easy to use. It’s a great way to buy goods without the initial outlay. It also boosts your credit score as long as you keep up the payments. You get a reminder just before a payment is due. I have been with them a while now and love it

9 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Anna-Marie,

We love this, thank you for the positive feedback!

Enjoy our services, and happy shopping!💕

Rated 5 out of 5 stars

The experience is very smooth and…

The experience is very smooth and everything is very clearly explained

8 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Andy,

So great to hear, thank you!

We’re super happy you are loving our services!

Happy shopping! 💕

Rated 5 out of 5 stars

Fabulous

Easy to use
Short time for approval
Good choice of vouchers
Low payments

8 September 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!😊❤️

Happy shopping!🛍️

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