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City Beach Reviews 

3,667
•
TrustScore 4 out of 5

3.8

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. People frequently mention that the clothing styles found in stores are very appealing, modern, and comfortable for everyday use. Shoppers often appreciate discovering nice items and enjoying the initial browsing process before finally making their purchase decisions. Some reviewers were not happy with the customer service and encountered long wait times, unhelpful staff, or rude interactions. Customers also noted frustrating problems regarding online order processing, unexpected shipping delays, and inaccurate sizing charts. Visitors frequently experienced difficulties when trying to return ill-fitting items, pay extra return fees, or resolve faulty products.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many people report... See more

Order

Users describe widespread frustration and disappointment with the ordering process, highlighting severe... See more

Customer service

Clients share negative opinions on customer service, frequently describing support as unhelpful and virtually... See more

Staff

Reviewers highlight negative aspects of staff, reporting unprofessional behavior, rudeness, and a lack of... See more

Price

Consumers express deep dissatisfaction with pricing issues, noting unexpected costs and extra charges.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

City beach Ocean Keys and Joondalup stores I really like the clothes at City Beach and will continue shopping here, as the styles are great and the stores have so much potential. However, the custome... See more

Company replied

Rated 5 out of 5 stars

Honestly, I've shopped at City Beach's website - I'm in New Zealand, they're in Australia (duh!) - and never had an issue. Super fast delivery, always exactly what you ordered and paid for, and such... See more

Rated 5 out of 5 stars

Just received my second order from Australia to the UK. Super fast delivery of items that are pretty much currently unavailable in the UK. No customs issues. Really impressed. Thanks guys.🤙

Company details

  1. Clothing Store
  2. Beach Clothing Store
  3. Children's Clothing Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

Founded in 1985, City Beach has become one of Australia's leading lifestyle brand. Representing the spirit of adventure and self-expression through fashion and culture.

Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(3,667)

55 reviews in the last 12 months

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Rated 2 out of 5 stars

Shoes were incorrect size

Shoes were incorrect size. Ordered US11, received UK11. Not the same.

21 September 2024
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Reply from City Beach

Hi Jamon, thank you for review and we are sorry to hear you received the incorrect size. Please reach out to us directly at customerservice@citybeach.com.au with your order number and we will assist you further with this matter.

Rated 1 out of 5 stars

Pretty terrible

Pretty terrible, had to pay for click and collect or shipping on an order over $100, moreover, if I wanted to return this product, I had to also pay shipping cost. So $120 for the pants $10 to ship it to me.$11 to return in to me. They snagged $20 just in shipping costs.

20 September 2024
City Beach logo

Reply from City Beach

Thank you for reaching out to provide us with this feedback, Jay. We appreciate you taking the time to inform us of your experience making an online return.

Rated 5 out of 5 stars

Great service

Prompt delivery of online orders. I had to return one of purchasers at the Tweed City store and the staff were so friendly and helpful.

19 September 2024

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