Not happy with the store
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
City beach Ocean Keys and Joondalup stores I really like the clothes at City Beach and will continue shopping here, as the styles are great and the stores have so much potential. However, the custome... See more
Company replied
Honestly, I've shopped at City Beach's website - I'm in New Zealand, they're in Australia (duh!) - and never had an issue. Super fast delivery, always exactly what you ordered and paid for, and such... See more
Just received my second order from Australia to the UK. Super fast delivery of items that are pretty much currently unavailable in the UK. No customs issues. Really impressed. Thanks guys.🤙
Company details
- Clothing Store
- Beach Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Founded in 1985, City Beach has become one of Australia's leading lifestyle brand. Representing the spirit of adventure and self-expression through fashion and culture.
Contact info
George Street, 4000, Brisbane, Australia
- customerservice@citybeach.com.au
- www.citybeach.com
3.8
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good thank you
25 September 2024
Fast reliable service & quality products
24 September 2024
sunglasses for my tween
I'm trying to buy sunglasses for my tween.
The sunglasses had no measurements or age rec so very difficult to buy online.
These will need to be returned as they would suit perhaps a 2 year old.
25 September 2024
Reply from City Beach
Thank you for your review, Paula! We are sorry to hear you had this experience shopping online with us. For assistance with making your return, please reach out to us directly at customerservice@citybeach.com.au.
ALWAYS ROOM FOR IMPROVMENT
Wallets were as advertised and are the perfect hand size and fits all my required cards and money in for the day or two that I need it for. Saves carrying a BIG wallet and everything else around to be optionally lost, stolen or damaged. Products came on time and good quality / value of price. ALWAYS ROOM FOR IMPROVMENT
22 September 2024
Really bad shopping experience in City…
Really bad shopping experience in City Beach Macquarie Centre on 24/09/2024.
The store manager had bad attitude and not provide the answers and just said "I do not know, call the customer service"
24 September 2024
Reply from City Beach
Hi Cathy, thank you for reaching out to us with your feedback and we are sorry to hear you had this experience in our Macquarie Centre store. Please rest assured we value our customer’s personal experiences with our company and take these matters seriously, so I will therefore pass this information along. Thank you again and if you would like to provide us with any further information regarding your experience, please reach out to us directly at customerservice@citybeach.com.au.
Fast Delivery and instant returns
Fast Delivery and instant returns. Will definitely shop again
24 September 2024
Great service! 😃
Great service! 😃
Easy to order online,everything packaged nicely and sent by express post, which I received within no time at all!
Will definitely be ordering some more stuff from you guys again. 😊
23 September 2024
Easy to use app
Easy to use app. Quick and reliable delivery. And an awesome returns policy
23 September 2024
The garment was exactly how it looked…
The garment was exactly how it looked online and the pick up was so easy
23 September 2024
Always a pleasure to shop at city beach…
Always a pleasure to shop at city beach 🏖️ products are great’’thank you’
22 September 2024
Website is easy to navigate through…
Website is easy to navigate through package arrived fast
23 September 2024
Purchased a school bag for my daughter
Purchased a school bag for my daughter
She put her school stuff in and I told her to tighten the straps on the backpack. She tried but the plastic bits just don't stop the strap which results in the bag touching her bum and actually not being able to tighten it.
Beautiful colour and lots of space, the straps just suck
22 September 2024
Reply from City Beach
Thank you for your review, Sam, and we are sorry to hear this has happened! Please reach out to us directly at customerservice@citybeach.com.au with your order number and we can look into this matter for you.
Awesome product excellent postage time
22 September 2024
Staff were friendly and helpful
Staff were friendly and helpful, however it’s a bit ridiculous that all the hats (men’s straw hats) are up
So high that you have to ask someone to get the ladder to help. I couldn’t look through them and had to rely on the staff member to show me each hat while she stood on the ladder. It’s not just hats that are up high but that’s what I was there in particular for. It’s inconvenient.
22 September 2024
Great reliable company with amazing…
Great reliable company with amazing quality products! I’d give 10 stars for the service, products and quick delivery if it would let me!
22 September 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.