Cisdem Inc. Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and the staff's professionalism. Customers consistently praise the quick response times, with many issues being resolved within hours or a day, demonstrating dedication and efficiency. The service is often described as top-notch, with people appreciating the helpfulness and politeness of the support team in resolving various concerns, including licensing issues. While many found the products to be great and worth the investment, some people expressed dissatisfaction with certain products and experienced a complete lack of response to refund requests.

What people talk about most

Response time

Customers consistently note positive experiences with response times, with many reporting quick and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as fantastic, quick, and... See more

Staff

Clients share positive opinions on staff, highlighting their excellent, fast, and friendly customer service.... See more

Service

Reviewers consistently express high satisfaction with the service, often describing it as excellent, great,... See more

Product

Consumers find product to be ambiguous, with many reviewers expressing satisfaction with the product's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My go-to app for compressing PDF's to make them small enough to email while maximizing the PDF quality. Support service is great. Support responds within one day if any issues arise, such as licensing... See more

Rated 5 out of 5 stars

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more

Rated 5 out of 5 stars

The fact that I have a lifetime licence should indicate how happy I am with the level of service I receive from Cisdem. I experienced a problem and reported it to Joey on June 26. He provided a ded... See more

Rated 5 out of 5 stars

I have been with Cisdem Inc. since 2023 and have never been disappointed. The level of service, patience and dedication to my needs has never faltered. If I could mention Joey for special praise, i... See more


Company details

  1. Software Company

Written by the company

We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(277)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

The best PDF converter available.

There aren't many decent PDF converters for Windows. Most don't bother to include the OCR searchable / selectable text when converting documents with text, MS Word, etc., etc. I've tried several. Only Cisdem does it correctly and easily.

Cisdem has been the most accurate and reliable of all the PDF converters that I've tried. I've been using Cisdem's PDF converter for about 2 years now and it's very good. Even complex formatting in Word with text boxes, word wrap, images -- the result is always exactly correct.

I highly recommend Cisdem PDF converter.

To add -- they have one of the best tech support I've seen.

18 May 2025
Unprompted review
Rated 1 out of 5 stars

This company charges for broken software

This company is charging for broken software. Their DVD burning software crashed over ten times. In the few times I was able to use it, I burned several ISO files. Two of them burned properly, and then the rest failed even when using multiple different programs to burn the ISO. STAY AWAY FROM THIS HORRIBLE SOFTWARE

7 May 2025
Unprompted review
Cisdem Inc. logo

Reply from Cisdem Inc.

Really sorry for the bad experience. To help us figure out why, could you send us the log files in email? We will look into this issue and offer you a proper solution.

Rated 5 out of 5 stars

Speedy and helpful service

I needed to move my copy of Cisdem PDF convert OCR from my old computer to my new computer and wasn't sure how to do this. I emailed Cisdem Support who enabled my existing license code to work on the new machine and emailed me the same day with information on how to do it. Really impressed with speedy and helpful service.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

I was a complete idiot

I was a complete idiot. I changed the password and forgot to write it down. The support team helped me through it twice. Before that, they helped me with another sticky problem as I could not add my license to my trial app.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Prompt Refund

I’m very impressed with Cisdem's professionalism and responsiveness. Responses to my inquiries were prompt and handled with courtesy and clarity. My refund was processed quickly and smoothly. This kind of integrity and efficiency speaks volumes. I won’t hesitate to recommend Cisdem products to others.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Speed and Competency of Service

I have requested help regarding my software activation several times over the years. I purchased a lifetime license, and they often update the software. When I have had difficulty activiating the new software, the agents have resoponded quickly and competently to solve the issue.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

License update

License update: I had purchased ContactsMate software from Cisdem years ago for a laptop I no longer use. When I wanted to manage a new list of contacts and remembered ContactsMate, I found my license was outdated. I contacted customer service, and within 24 hours, had an updated license! I find ContactsMate to be more intuitive and effective than the builtin Contacts app. Thanks!

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Fixed my issue right away!

I emailed my request late in day. The team executed it late evening outside of normal business hours. Super helpful to get me back on track by blocking my social media addiction.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded All AI Tools Tested

I tried many ai’s to be able to convert a table (not standard format) to excel including the excel tool and Cisdem’s PDF converter far outperformed all of them. Many looked good until I double checked their accuracy. This one was fab. A huge time saver worth every penny.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

The best PDF compressor

Amazing customer service and a very useful program. I've used this for years, and I appreciate that there is the option to pay a one time fee to purchase the software instead of a subscription like many others. I emailed about an issue I was having with my purchase code, and received a very prompt response and resolution.

27 March 2025
Unprompted review

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