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Cisdem Inc. Reviews 

277
•
TrustScore 5 out of 5

4.8

Software Company
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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and the staff's professionalism. Customers consistently praise the quick response times, with many issues being resolved within hours or a day, demonstrating dedication and efficiency. The service is often described as top-notch, with people appreciating the helpfulness and politeness of the support team in resolving various concerns, including licensing issues. While many found the products to be great and worth the investment, some people expressed dissatisfaction with certain products and experienced a complete lack of response to refund requests.

What people talk about most

Response time

Customers consistently note positive experiences with response times, with many reporting quick and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as fantastic, quick, and... See more

Staff

Clients share positive opinions on staff, highlighting their excellent, fast, and friendly customer service.... See more

Service

Reviewers consistently express high satisfaction with the service, often describing it as excellent, great,... See more

Product

Consumers find product to be ambiguous, with many reviewers expressing satisfaction with the product's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My go-to app for compressing PDF's to make them small enough to email while maximizing the PDF quality. Support service is great. Support responds within one day if any issues arise, such as licensing... See more

Rated 5 out of 5 stars

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more

Rated 5 out of 5 stars

The fact that I have a lifetime licence should indicate how happy I am with the level of service I receive from Cisdem. I experienced a problem and reported it to Joey on June 26. He provided a ded... See more

Rated 5 out of 5 stars

I have been with Cisdem Inc. since 2023 and have never been disappointed. The level of service, patience and dedication to my needs has never faltered. If I could mention Joey for special praise, i... See more

Company details

  1. Software Company

Written by the company

We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.

Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(277)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

After testing various offline…

After testing various offline applications for file format conversion, particularly from PDF to EPUB, Cisderm’s application is by far the simplest and most effective. The customer service is responsive, friendly, and highly efficient.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

I asked for help with my licence key, using the email address provided, and they responded within a few hours and resolved my issue fully. What more could you ask for?

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Love it..

Love it... it is easy to use and very effective.
Finds the duplicates and gets rid of them safely while giving you 100% control over the files that you want to delete.
Highly recommended.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Service

All my questions were answered and helped me resolve the problem I had with the program.
The person who helped me was very attentive and helpful.

14 December 2024
Unprompted review

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