CINCO STORE Reviews 

440
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful jewellery designs, stunning luxury packaging, and consistently fast delivery times experienced across multiple orders. Consumers also deeply appreciate the extremely helpful support team, noting that real humans reply quickly and maintain durable, elegant daily craftsmanship. Some reviewers were not happy with recurring quality issues, mentioning that several items tarnished, oxidized, or lost their color prematurely. Others mentioned slow shipping processes and frustrating customer service interactions when trying to resolve administrative complications. People also noted experiencing long waiting times and receiving damaged packages during transit.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the elegant design, durability, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the timeless design, elegance, and... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service. While many consumers praise the super quick... See more

Customer service

Customers had mixed experiences with customer service, leading to high frustration due to long waiting times... See more

Service

Users describe ambiguous interactions with service, highlighting a split in consumer feedback. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This piece of jewellery is absolutely beautiful, just as I’ve come to expect every time. The packaging is stunning and feels truly luxurious, easily on par with high-end designer brands. A flawless ex... See more

Company replied

Rated 5 out of 5 stars

I am truly faithful to CINCO because every single piece of jewellery I have bought from them is a masterpiece! Excellent quality, timeless design and speedy delivery every single time. I totally reco... See more

Company replied

Rated 5 out of 5 stars

Ordered a nice pair of earrings on the 11th November, getting a discount as it is singles day. And on the 13th I already received my package. The dilevery was super quick and the assistance with som... See more

Company replied

Rated 5 out of 5 stars

I adore this company and their jewellery! Their jewellery is so usual, stylish and so well made and their service is excellent. If you have any questions you can whatsapp them and you get a reply by a... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jewelry Designer
  4. Jewelry Exporter

Written by the company

CINCO is a brand of silver 925 jewelry, design and handmade in Portugal. Simple with attitude, this brand has born as an independent design house of minimalist jewelry always with an eye on trendy and vintage inspirations. CINCO are for women who want to keep it simple without never forget a timeless look. We sell worldwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(440)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome!!

Very fast delivery! I'm in love with this brand! I'll definitely be buying more jewellery ❤💍

1 October 2021
Unprompted review
Rated 5 out of 5 stars

I’ve been buying jewels from Cinco for…

I’ve been buying jewels from Cinco for five or six years now and I have never regreted a single purchase. They produce the most high-quality stunning pieces that I believe one day I’ll leave for my grandchildren…and they will still be bold!!!! :) Cinco also has the best customer service and such a fast delivery it almost feels like they are my next door neighbours!!!!

30 September 2021
Unprompted review
Rated 5 out of 5 stars

Had an amazing experience with CINCO!

Had an amazing experience with CINCO!
I'm not even going to mention how classically beautiful and bold every jewellery piece is. The delivery is fast and tracked, the packaging is so pretty and the customer service is just so nice and everyone is so helpful. 10/10 would recommend!

30 September 2021
Unprompted review
Rated 5 out of 5 stars

BIA Bracelet

BIA Bracelet:
Delighted with my purchase. Great quality, attention to details. A little bit small on my wrist, but that's all me, I took the risk cuz I loved the bracelet.
Even though transport in France is slow, Cinco answered the whatsapp.
Thank you

27 September 2021
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Oh so happy to read this!!!! Love, CINCO team

Rated 5 out of 5 stars

Brilliant!

Service was amazing and super quick!
I thought it would take longer due to Brexit as my order was shipped to the UK.

Such a friendly communication and the quality of the items is beautiful!

Im really happy with my purchase and 100% recommend this brand!

I wish you all the best and lots of success! 🤍

7 September 2021
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Oh so happy to read this!!!! Love, CINCO team

Rated 5 out of 5 stars

In love With CINCO

In addition to the products being wonderful and beautiful (as we can see on the site), they are of unparalleled sympathy. It's my second order. Orders with very fast shipping. Usually 1 business day and we have the order at home! I LOVE CINCO STORE

12 August 2021
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Oh so happy to read this!!!! Love, CINCO team

Rated 1 out of 5 stars

Poor quality

Packages came dented and two of the items were outside their boxes and tangled together. In less than 10 days I could already see the gold finish rubbing off at points where the jewelry made contact. I would def not recommend, as they are extremely overpriced and better quality can be found at your local department store.

3 August 2021
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Hello dear
We are so sorry for aomething got wrong.
We dont seam to find any order with your name for us can help, so please send us a email to info@cinco-store.com for us can understand and of course help you. The best

Rated 4 out of 5 stars

Overall Very Satisfied

I bought at Cinco for myself and for a friend's gift.

The customer experience was very simple and fast. The delivery came super fast even when I bought for myself, and I stay in Singapore! I was so pleasantly surprised. The necklace I bought is lovely and a trendy piece that I wear a lot - it was definitely a lot lighter than I thought but as these are not actual gold pieces it's understandable.

For gifting, the only minus is that there isn't an option to let them know you are sending a gift, which meant my friend received the bill together with the gift! Other than that, she was super happy with the gift, so I'm very happy anyway.

3 March 2021
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Oh so happy to read this!!!! Love, CINCO team

Rated 5 out of 5 stars

Love the experience

Love the experience of buying from Cinco Store as much as I love their products!
Quick delivery, impeccable package and always with a nice card!

21 February 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful and stunning pieces

Beautiful stunning pieces: I purchased the gold mini Bia earrings and the Aimee necklace in which I had my daughter’s name engraved. I haven’t been wearing anything else since. The most stunning pieces, beautiful in their simplicity.
Also a quick and efficient delivery.

18 February 2021
Unprompted review
Rated 5 out of 5 stars

5 star

The information in the website is easy to understand and trustworthy. The delivery was super quick. The packaging was simple and yet mesmerising, And the earrings were amazing.

18 February 2021
Unprompted review

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