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ONE was born from the visionary idea of its founders, who dreamed of one day creating unique, quality watches accessible to all. It was in 2003 that, at the right time, fate crossed two paths: the experience of distributing watch brands in Portugal with the heritage and passion of a watchmaking family. For ONE the ability to create and develop watches is combined with history and knowledge of tradition. Over the course of 20 years, the brand that was born with a watch on the wrist, is now sold in more than 300 partner retailers and has grown and evolved into jewelry and fashion accessories with the aim of democratizing high-quality jewelry & watches at an accessible price, and inspire women to express themselves, feel confident and ready for every occasion in her unique way. #YouOnlyNeedONE
4.2
363 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Buyer Beware. Bought a Daytona Oysterflex. Sent me a defective watch. Visually looked great when received. The Buckle and clasp were noisy and loose. A screw almost fell out that holds strap. The movement broke a few weeks after delivery. They made me send them videos which I provided. After that they ghosted me. No response. They do not honor their warranty. Poor service and poor quality.
i am so verry happy for the item super beautiful and perfect thank you so much 🥰🥰🥰🙏
true perfect in personal imoveit recommendation i will buy again happy 😃
Reply from ONE WATCH COMPANY
Hello,
Thank you so much for your lovely message!
We’re truly happy to know that you loved the item and that it met your expectations. Your recommendation means a lot to us, and we’re delighted to know you’d like to shop with us again.
We look forward to welcoming you back soon. Thank you for your trust!
Don't trust these people! I ordered a watch that was supposed to have a 200mm band and received a band that was 172mm. The watch doesn't fit and the bands cannot be replaced, you need to replace the entire watch. I talked to them and sent a pic of the band. They told me too bad.
Reply from ONE WATCH COMPANY
Hello Marty,
Thank you for sharing your experience.
We’re sorry to hear that the strap length did not meet your expectations and we understand the inconvenience this may have caused. Your feedback is very important to us and helps us improve both product information and customer support.
We would like to review your case again carefully and check if there is any possible alternative solution. Please feel free to contact our customer support team so we can follow up on this matter in more detail.
Thank you for bringing this to our attention. We remain available to assist you.
Watch came in with broken charging cable. I’ve contacted support. 03.01. No answer till 10.01, after I wrote 2nd time. I’ve attached a video and described situation. You can clearly see that cable does not work. In response I recived info that I can send back the whole thing for examination or if I’m interested buy a new cable for €20. INSANE. not recommend to anyone. Also my reaction is caused by quality. Maybe it looks nice, (that was main requirement when looking for this watch), but from tech side it’s terrible. You can find similarly looking watches for much cheaper, I chose this one thing that with much higher price comes quality. Poor me thinking that. Screen resolution is a joke form customer in this price range. You can see individual pixels. For €200! Don’t recommend smartwatches from that company to anyone.
EDIT:
Thanks for your reply. I have bought third party cable for €2, it’s even better than the original one that came with a watch and that you recommended me to buy from your store for €20. And the most important thing it works, what unfortunately I can not say about your product. Case closed. Still don’t recommend buying smartwatches form this company.
Reply from ONE WATCH COMPANY
Hi !
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand your frustration and are committed to resolving this matter as quickly as possible.
To assist you better, could you please provide us with your order number? This will help us locate your details and address your concerns more effectively.
Best regards,
Customer Service Team
One Watch Company
Excellent experience and extraordinary design - highly recommend it!
Ofereceram me no Natal o set Golden treasures, nunca mais o tirei ☺️ está impecável
I have bought a watch on the 10th December 2023, today 23rd January,2024 I still haven't received my parcel and despite the numerous messages and emails, no one has responded to me. So, I believe that this company is fraud.DO NOT BUY FROM THEM...
Reply from ONE WATCH COMPANY
Hi Rena,
We understand the urgency of addressing this matter. To better assist you, could you provide more details about the purchase, such as the order number, any tracking information, and the method of communication used in your previous messages?
This additional information will help us formulate an effective response to the client. This is very important to me.
One Customer Support Team
Top Quality Watches
Top notch watches at a budget price. Incredible customer service, so happy to choose them
Reply from ONE WATCH COMPANY
Thank you for your fantastic feedback! We're delighted to hear that you're happy with our top-notch watches at budget-friendly prices.
Providing excellent customer service is our top priority, and it's wonderful to know that you had a positive experience with us.
If you ever have any more questions or need assistance, please don't hesitate to reach out.
ONE Support Team
Starting to build a small ONE collection, among jewelry and a smartwatch for my wife. Quality is very nice for the price. Site delivers fast. Wife loves it. Happy wife happy life. Not much more to say.
Reply from ONE WATCH COMPANY
Hello Pedro,
Thank you for your wonderful feedback! We're thrilled to hear that your wife is enjoying her ONE collection, and we're delighted to have been a part of making her happy.
If you ever need anything else, please don't hesitate to reach out.
ONE Support Team
Entrega rapida e com packaging sofisticado, relogio excelente!
Foi oferta e fez um brilharete!
Reply from ONE WATCH COMPANY
Olá Francisco, Boa tarde,
Agradecemos por entrar em contacto connosco e por compartilhar o seu feedback positivo.
Ficamos felizes em saber que a encomenda chegou rapidamente e em perfeitas condições.
As suas opiniões, são a base para podermos continuar a melhorar e a promover um serviço de qualidade excecional.
Compartilhar as suas ideias, permite-nos entender melhor as suas necessidades e expectativas, o que nos ajuda a desenvolver soluções personalizadas e eficazes para garantir a sua total satisfação.
Se houver algo mais com o qual possamos ajudar ou se tiver mais questões, não hesite em contactar.
Desejamos a continuação de uma ótima experiência com os nossos produtos e serviços.
Obrigado pela sua preferência,
Equipa de Apoio ao Cliente ONE
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