Cinch Self Storage Reviews 

2,409
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often going above and beyond to assist with their needs. People frequently highlight the excellent customer service, noting that team members are attentive, knowledgeable, and make the entire process smooth. The facilities themselves receive high acclaim for being clean, well-maintained, and secure, providing an ideal environment for storage. Reviewers also appreciate the ease of use and access, making their storage experience convenient and stress-free. Many consumers would highly recommend this company and plan to use their services again if needed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the helpful, friendly, and professional... See more

Facilities

Customers consistently note positive experiences with facilities, frequently praising their cleanliness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, straightforward,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting that the staff is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clean and well-maintained storage units. Friendly and helpful staff who went out of their way to meet our requirements. These changed at the last minute when it became apparent that we needed substan... See more

Rated 5 out of 5 stars

Excellent storage facility in Seaford, Sussex. Clean, bright cool temperatures make it an ideal place for storage. It is simple to gain entry and exit - particularly during the hours when staff are... See more

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

I have been renting from Cinch for the last 2 years in Newmarket. The staff have been amazing very helpful and professional and always went the extra mile to help me . I had to change units many t... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(2,409)

405 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an excellent facility!

What an excellent facility!! The 2 ladies at the Exeter front desk were very warm, friendly and helped me with my many questions. The building itself was clean and well maintained too, which is always a bonus! Cannot recommend enough!

19 June 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks so much for your lovely review. We're really pleased you had a great experience and hope to welcome you back in the future.

Rated 5 out of 5 stars

All round pleasantly useful

Helpful staff, clean units and access areas (even a loo, great for ye oldies), handily placed trolleys, trustworthy security, flexible, etc, etc.

Only used for a few months but great option to have for those moments moving between places.

23 June 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for the fantastic review! Your feedback means a lot to the whole team, and we're pleased we could help.

Rated 5 out of 5 stars

John at Brentwood was fantastic and the…

John at Brentwood was fantastic and the onboarding process was extremely easy. Great facility.

20 June 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you so much for your fantastic review. We're delighted to hear you had such a positive experience with the team, and we really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Early days

Early days, but so far so good.
Significant saving over Big Yellow Storage.

18 June 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

We're thrilled to receive your 5-star review. It's great to know our team was able to provide the service and support you needed.

Rated 5 out of 5 stars

Friendly staff at Bicester

Friendly staff at Bicester . Place clean and tidy always a great experience. Five stars

13 June 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for your kind words. Providing excellent customer service is something we pride ourselves on, so it's wonderful to hear that reflected in your experience.

Rated 5 out of 5 stars

Extremely Professional and helpful

I recently have rented a unit here, Jason & Matthew have been extremely Professional, helpful and understanding.
I really cannot recommend them high enough.
Thank you

15 June 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

We really appreciate you leaving us such a positive review. The team works hard to make storage simple and stress-free, and we're pleased to hear we achieved that for you.

Rated 5 out of 5 stars

Good storage

Easy access. Friendly staff. Good prices

22 May 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for choosing Cinch Self Storage. We're delighted that your experience was such a positive one and will be sure to pass your comments on to the team.

Rated 5 out of 5 stars

I rented a number of units for 18 months

I rented a number of units for around 18 months before moving to a permanent premises.

The staff at the Cinch Woking branch were excellent. They understood the needs of the business and were flexible and reactive to what I needed. This was echoed by the other clients I met during the period I was there. Happy to recommend this branch.

16 June 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the excellent feedback. It's always rewarding to hear that our customers have enjoyed a smooth and hassle-free experience from start to finish.

Rated 5 out of 5 stars

Excellent customer service

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and conditions of hire
Jason and Matt were very welcoming and made sure we had everything we needed which ensured the use of the unit went smoothly
We would readily recommend Cinch Self Storage units to our friends

15 June 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for taking the time to leave such a lovely review. We're delighted that you found the service helpful and friendly, and we hope to welcome you back again in the future.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, easy access.

4 June 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for your wonderful feedback. Knowing that we've helped make your storage experience easy and convenient is exactly what we aim for.

Rated 5 out of 5 stars

Excellent Service in Brighton

3 Months ago , I was hunting for a Storage facility on the internet , I first found Big yellow company , then I received an advert about Safe stores of which Cinch Storage is part of. I called them and they gave me a very good discount compared to the one I had. I cancelled by previous quote with the other company and chose Cinch. The location was great , the service was excellent and straightforward. I recommend Cinch storage to all.
Thank you.

21 March 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

We're so pleased to hear about your positive experience. Thank you for your kind comments and for taking the time to recommend us.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. No complaints

12 June 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for the fantastic review. We always strive to provide great service and clean, secure facilities, so it's wonderful to know we've met your expectations.

Rated 5 out of 5 stars

Excellent customer service

I needed some storage urgently when downsizing private rental. I came across Cinch in my local town and contacted them. I was in a particularly difficult financial position and Andrew (primarily) assisted by his colleague Dan have helped me navigate a truly awful time. Andrew helped me secure a manageable discount on the storage and has been quick to assist me with any concerns or queries i had. The customer service skills have been second to none and I'm truly grateful for all the help. The storage unit itself is clean and well managed and easy to access.

6 June 2026
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Reply from Cinch Self Storage

Your feedback has made our day. Thank you for your kind words, and we're delighted that our team was able to provide such a positive storage experience.

Rated 5 out of 5 stars

Extremely friendly customer service at…

Extremely friendly customer service at Cinch Storage, Brentwood. Always very helpful and accommodating.

11 June 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for your 5-star review. We genuinely value every customer and are thrilled to hear that you had such a great experience with us.

Rated 5 out of 5 stars

Best storage facility in Brighton

I’ve pretty much tried every storage unit facility in Brighton for my business but I can safely say Cinch is the best. The team Stuart and Jack are amazing super friendly, help you out with everything you need, the price is very competitive and the place is kept immaculately clean.

10 June 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

We're delighted to receive your feedback. It's great to know that our team could assist you and make your storage journey as straightforward as possible.

Rated 5 out of 5 stars

Will Use Again For Sure

The Woking location was clean, well-organised, friendly and reasonably priced. I will definitely use them again.

10 June 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for sharing your experience with us. We appreciate your support and are pleased that we could provide the service you were looking for.

Rated 5 out of 5 stars

We have used Sittingbourne depot again…

We have used Sittingbourne depot again and the staff are so easy to deal with and are always at hand to help with anything I needed
It’s been a pleaseure using them again and I look forward to the next time
Thank you all again !!!

6 June 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for your glowing review. Our team is passionate about delivering exceptional customer service, and it's fantastic to hear that this came across during your visit.

Rated 5 out of 5 stars

Was met by Carlene who showed us around…

Was met by Carlene who showed us around and helped with our needs, we was completely satisfied with her and was very cheerful and put us at ease. Explained everything we needed to know. Left feeling very happy.

6 June 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

We really appreciate your recommendation and your kind comments. Thank you for choosing Cinch Self Storage, and we're glad we could help.

Rated 5 out of 5 stars

Jason and Matthew were very helpful…

Jason and Matthew were very helpful from the time I enquired about renting a storage unit all through to when I relinquished the unit. The whole storage facility is very clean and tidy. Access is straightforward and all feels very secure.

4 June 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for your fantastic review! We're delighted to hear you had such a positive experience with our team and facilities. We really appreciate your support and look forward to helping you again whenever you need storage.

Rated 5 out of 5 stars

Very professional!!!

Very professional from start to finish!!!

Matthew was fantastic throughout

3 June 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

We're thrilled to receive your feedback! Providing a smooth, hassle-free storage experience is exactly what we aim for, and it's wonderful to know we delivered. Thank you for choosing Cinch Self Storage.

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