Cinch Self Storage Reviews 

2,410
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often going above and beyond to assist with their needs. People frequently highlight the excellent customer service, noting that team members are attentive, knowledgeable, and make the entire process smooth. The facilities themselves receive high acclaim for being clean, well-maintained, and secure, providing an ideal environment for storage. Reviewers also appreciate the ease of use and access, making their storage experience convenient and stress-free. Many consumers would highly recommend this company and plan to use their services again if needed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the helpful, friendly, and professional... See more

Facilities

Customers consistently note positive experiences with facilities, frequently praising their cleanliness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, straightforward,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting that the staff is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clean and well-maintained storage units. Friendly and helpful staff who went out of their way to meet our requirements. These changed at the last minute when it became apparent that we needed substan... See more

Rated 5 out of 5 stars

Excellent storage facility in Seaford, Sussex. Clean, bright cool temperatures make it an ideal place for storage. It is simple to gain entry and exit - particularly during the hours when staff are... See more

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

I have been renting from Cinch for the last 2 years in Newmarket. The staff have been amazing very helpful and professional and always went the extra mile to help me . I had to change units many t... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(2,410)

408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional!!!

Very professional from start to finish!!!

Matthew was fantastic throughout

3 June 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

We're thrilled to receive your feedback! Providing a smooth, hassle-free storage experience is exactly what we aim for, and it's wonderful to know we delivered. Thank you for choosing Cinch Self Storage.

Rated 5 out of 5 stars

Excellent service and staff

Excellent service and staff, very helpful and accommodating.
The storage areas and units are clean and secure and excellent value for money. Would recommend.

2 June 2026
Unprompted review
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Reply from Cinch Self Storage

We really appreciate your review! It's fantastic to know that your experience with us was such a positive one. Thank you for trusting Cinch Self Storage with your storage needs.

Rated 5 out of 5 stars

Great Experience with Cinch Gillingham

Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Amy and James have been great - always on hand to answer questions and queries. Would highly recommend this facility and Amy and James. Will definitely use them again if the need arises. Check out was made really easy too.

30 May 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for your 5-star review. We're so pleased that you found our service helpful and our facilities met your expectations. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Called in

Called in, very new impressive facility and the people I spoke to were very helpful
Highly Recommended

Philip Hadlow

29 May 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for sharing your experience with us. We're delighted that everything went smoothly and that our team was able to assist you. Your feedback means a lot to everyone here.

Rated 5 out of 5 stars

On Saturday

On Saturday, 30th May, David was amazing helping to find a small storage to change my belongs.

I’ve been for more then six years with Cinch Self Storage and now with the price increased I need move to a small one.

David showed me all the options, went to the storage to show me and the way with would be easy to carry all my boxes.

The end all went well. We moved everything.

Thank you so much David for your help in a hot day. You were so calm and explained everything.

All the best!!! 🥳

30 May 2026
Unprompted review
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Reply from Cinch Self Storage

We love hearing from happy customers! Thank you for your wonderful review and for choosing Cinch Self Storage. We hope to continue providing the same great service whenever you need us.

Rated 5 out of 5 stars

Amazing service from Craig

Amazing service from Craig
Storage is just what we needed to store our twins uni stuff over the summer.
Great , clean, dry and modern facility with easy access.

24 May 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for taking the time to leave such positive feedback. Knowing that you had a great experience motivates our team to keep delivering the highest standards of service.

Rated 5 out of 5 stars

Amazing welcome and clear contract via…

Amazing welcome and clear contract via the gent at seaford branch.
Nice clean storage areas.
Excellent value 👏

30 May 2026
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Reply from Cinch Self Storage

We're delighted to hear you had such a positive experience. Thank you for your kind comments and excellent rating. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Amazing self storage

I chose Shoreham location, lauren explained and set up everything for me at such short notice and made everything really easy! Jack who also welcomed me into the unit and finalised everything was equally super helpful, can’t recommend more if you are looking for a self storage facility!! ⭐️⭐️⭐️⭐️⭐️

30 May 2026
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Reply from Cinch Self Storage

Thank you for the glowing review! It's great to know that our facilities and customer service helped make your storage experience easy and stress-free.

Rated 5 out of 5 stars

I have had a wonderful experience!

I have had a wonderful experience so far with Cinch. On calling I spoke with Jack who was very attentive when I shared my requirements. I was swiftly contacted by Lauren the Shoreham branch manager to chat through my options. Lauren was communicative and has been genuinely supportive and helpful in recommending options for my storage needs. I have felt that the quotes were fair and that if I needed to stay on longer, I would be looked after. This has been a really pleasant experience and I would not hesitate recommending the Cinch Shoreham branch, in fact I have!

30 May 2026
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Reply from Cinch Self Storage

We really appreciate your feedback and your 5-star rating. Hearing that you were pleased with our service makes all the hard work worthwhile. Thank you for choosing us.

Rated 5 out of 5 stars

amazing place

amazing place, good air conditioning 😁

29 May 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the fantastic review! We can't take credit for the weather, but we're glad our air con stepped up when it mattered most. Come back anytime for storage and a refreshing visit!

Rated 5 out of 5 stars

Top Chaps

A real pleasure dealing with these guys when storage was urgently needed. My need was resolved and had to cancel, but wouldn't hesitate to use in the future. Highly recommended.
Peter Berrill

26 May 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you so much for the fantastic 5-star review! We’re really pleased to hear you had such a great experience with us.

Rated 5 out of 5 stars

Recommend

Easy , friendly , good quality and flexible and everything you would need in a storage facility . Excellent friendly staff

21 May 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the 5 stars! We’re delighted we could help and really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Very helpful and accommodative

I run as small from Cinch Leighton Buzzard. Jason and Matthew are very helpful and accommodative. I would definitely recommend Cinch Leighton Buzzard.

18 May 2026
Unprompted review
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Reply from Cinch Self Storage

We’re so pleased everything went smoothly and that you had a great experience with Cinch.

Rated 5 out of 5 stars

Great customer service from the staff…

Great customer service from the staff onsite 🙏🙏🙏🙏

20 May 2026
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Reply from Cinch Self Storage

Thank you for choosing Cinch Self Storage! We’re thrilled to hear you were happy with the service and really appreciate your support.

Rated 5 out of 5 stars

Excellent rates

Excellent rates, friendly staff and local.

20 May 2026
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Reply from Cinch Self Storage

We really appreciate the 5-star review! It’s great to hear you had a smooth and stress-free experience with us.

Rated 5 out of 5 stars

Lauren & the team at Cinch Shoreham…

Lauren & the team at Cinch Shoreham went above & beyond to support our charity Guardians 4 Kenyan Kids UK, by providing our charity with the perfect storage solution and opportunities to raise funds for our charity! Amazing team

20 May 2026
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Reply from Cinch Self Storage

Thank you for the brilliant feedback! We’re so glad we could help with your storage needs.

Rated 5 out of 5 stars

Amazing company

Amazing company, great information and fab price to tide me over whilst selling.
Friendly knowledgeable staff.
Very accessible easy to find site with parking, trolleys on hand and large lift.
Safe easy to use app for entry to the storage unit. Very clean and new. Perfect 🤩🤩🤩🤩

16 May 2026
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Reply from Cinch Self Storage

Thanks for taking the time to leave us such a great review! We’re delighted you had a positive experience with Cinch.

Rated 5 out of 5 stars

5* service from Nijole

We have worked along side Cinch in Newmarket before through the company I work for and each time they have been easy to work alongside. For personal belongings we have now rented out our own unit and Nijole was extremely helpful from the start. She allowed us to look at the unit prior to renting and made the overall experience very easy. The location is easy to access and locate. I would highly recommend.

20 May 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Your feedback means a lot to us, thank you! We’re really pleased to hear everything went well.

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