Chrono24 Reviews 46,506

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products available, highlighting the ease of finding unique items and making comparisons. Many consumers appreciate the intuitive website and seamless user experience, noting the secure purchasing process and clear visibility into seller information. The service is frequently described as excellent, with people commending the efficient communication and the company's protective measures for both buyers and sellers. Delivery services are also highly rated, with many items arriving earlier than expected and well-packaged. However, some customers also noted occasional issues with delivery, mentioning that some shipping experiences were drawn out or encountered hurdles with customs. A few other people also felt that the product received did not always match the description, citing instances of watches being a different size or having mechanical defects upon arrival.

What people talk about most

Product

People report positive experiences with product, often finding watches to be exactly as described and in good... See more

Website

Users describe positive interactions with the website, highlighting its ease of use, intuitive navigation,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the platform... See more

Service

Consumers find service to be positive, with many praising the smooth transactions, excellent communication,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Chrono24 is a truly EXCELLENT place to shop for quality watches. Their escrow payment process is terrific and protects both Buyer and Seller. The scope of watch selections available on Chrono24 i... See more

Rated 5 out of 5 stars

Everything has been smooth and above expectations. This site allows me to explore and find watches I could not buy from individual websites. I have bought watched from Japan and Long Island NY and the... See more

Rated 5 out of 5 stars

Working with Chrono24 was a great experience. The seller was extremely professional and extremely communicative; responding to my questions timely. There were challenges with my transaction which the... See more

Rated 5 out of 5 stars

I ordered a watch through them and had a great experience. They were transparent about extra costs (sales tax, duties, etc.) and the payment process was very smooth and easy. The item arrived (earli... See more


Company details

  1. Watch Store
  2. Clothing Store

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 295,320 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47K reviews

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Rated 5 out of 5 stars

My First Chrono24 Experience

This was my first transaction on Chrono24. The whole experience from finding the model of watch I wanted; to purchase and shipping, was excellent.

I also appreciate that I was kept informed with every step, but not bombarded by emails.

I will be back for a couple more Tudors I have on my wishlist.

3 April 2026
Rated 5 out of 5 stars

Great service

Great communication, super fast shipping, easy to deal with and good protection with escrow service. A++

9 April 2026
Rated 5 out of 5 stars

Very seamless and simple

Very seamless and simple. The escrow setup really provided the comfort. The dealer was excellent and communicated constantly through the platform. I didnt worry about getting scammed. The dealer actually visited me, in my presence walked through the watch and everything. Great experience and excellent price

6 April 2026
Rated 5 out of 5 stars

Trustworthy service, lots of peace of mind

I used Chrono24 to purchase my first expensive watch, as it is no longer in production. The variety of information and data that Chrono24 gives was very informative and helped me to make an excellent choice for a watch from a reputable dealer. The additional Chrono24 services such as the partner certificate, buyer protection, and escrow payments made me feel much more reassured and protected during the purchasing process. I would definitely use Chrono24 again for future purchases.

18 March 2026
Rated 5 out of 5 stars

If you are into watches

If you are into watches, this is the only site you need to visit. Great navigation and filtering, a lot of listings, secure purchases, clear visibility if you are buying from private person or dealer. Nice feature to record your collection

17 April 2026
Rated 5 out of 5 stars

Good experience

I ordered a watch through them and had a great experience. They were transparent about extra costs (sales tax, duties, etc.) and the payment process was very smooth and easy. The item arrived (earlier than expected) well packaged and just as advertised. I would definitely do business with them again.

24 March 2026
Rated 5 out of 5 stars

The watch was as descripted

The watch was as descripted. I wish it had all the papers, but did have warranty card. I also had to pay a hefty import fee as I got my watch from Japan, but worth it in the long run.

1 April 2026

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