Choice Home Warranty Reviews 

Choice Home Warranty makes it extremely difficult to fix anything. I have had several issues in the past and have had to go above and beyond in order to get anything fixed. My AC went out while I was on vacation and I filed a claim on August 9th when I got back to my home in 90 degree weather. I had to take 2 days off work in order to accommodate Choice's technician who came to my home on two separate occasions to look at my AC, and to whom I paid $100. Choice was not happy with the result so dismissed them and tried to find another technician. After over 2 weeks without AC and taking 2 days off work, I told them I would get my own technician and they asked that my technician send a diagnosis and pictures for reimbursement. I did exactly as they instructed and they now are demanding that the technician come back out to answer more questions and take more pictures. It has been almost 90 degrees outside since I got back from vacation, and this is an essential service. I have been without AC for over 3 weeks, and it is beyond insane to keep asking for new appointments and new information beyond what was originally requested. Choice originally sent their technician of which I paid $99, did not like the answer, heard from my technician and want more appointments, for me to accommodate more than the 3 appointments I've already had. They keep delaying and asking for more without any reassurance that they will fix anything. I am extremely disappointed in this company and will not be doing business with them in the future. I now see why every technician that comes out (even from Choice), says that Choice Home Warranty is the worst possible home warranty service you can deal with and operates in a way that belies the contract information. I asked for management to call me back on Aug 28th and have received no callback as of now, Aug 31st. Choice Home Warranty is an absolutely difficult company who I believe profits off of their fraudulent behavior.

I have a home warranty through this company and have well pump coverage recently i had trouble with my well pump filed a claim they sent guy out he said i need a new pump and some pipe replaced when put in the claim they told me that its not covered even though i paid for coverage this company is a scam do not get coverage through them i will be going further about this issue

Absolutely the worst. Had a backed up toilet and for 3 days they were unable to get a plumber. I called multiple times for help and was hung up on twice. Called and spoke with a manager and I said I wanted to cancel my 2 policies she informed me she was unable to do that and transferred me to the cancellation department. Unfortunately, I waited for a return call that I never received. I called again and got put on hold again for over 30 until I hung up. I paid them for a service I didn’t receive and finally had to pay a plumber out of pocket to get it fixed. I expect to get a full refund for both policies since it was just 2 days ago they took out the money from my account. I’ve paid them for 6 months and this was my first and last service request. Now I’m fighting to cancel the policies each person says they have to transfer me and no one ever picks up the phone. Unbelievable . I advise no one use this company

Great price and Luke Powers was extremely helpful. He explained all my options and did not try to hid anythine.

I was directed to a person right away. He was extremely helpful, knowledgeable and efficient. He assisted me with both my homes.

Courteous and very helpful

The process was easy. My problem was corrected before the technician came. The only issue my refrigerator had must have been bc the refrigerator door was left open. I did talk directly with him twice. He was very polite

I would like to give a 5 star if Choice can get a local contractor.

On time and very professional. Explained the situation throughly. Thank you.

One star is too generous.

I filed two separate plumbing claims — a pipe leak and a clogged kitchen sink drain. Both denied. The excuses: "improper installation" and "normal wear and tear."

Here is what buyers need to understand. This company does not inspect your home before they sell you a policy. They happily take your money without ever looking at the plumbing they claim to cover. But the moment you file a claim, they collect the $75 service fee, send someone out, and then use whatever that person sees as the reason to deny you. Older pipes? Wear and tear. Anything installed before you moved in? Improper installation. Between those two phrases there is nothing they cannot disqualify.

Two claims. $150 out of pocket. Zero repairs.

They would not even clear a clogged kitchen sink — about the smallest, most basic plumbing job that exists. If a warranty company will not unclog a drain, ask yourself what they will actually pay for.

This is a fee-collection operation, not a repair service. Do not fall for it. Take your monthly premium, put it in a savings account, and hire a real plumber when something breaks. You will come out ahead and you will not spend a week arguing with a claims department.

I was very glad to know that I was able to purchase a home warranty policy for a lesser amount than I was paying AHS for the same coverage and terms. I am on Social Security and cannot fix broken things myself and have a hard time being able to afford the costs for a plumber or handyman.

Joseph was very helpful, explained the coverage and took the time to answer my questions.

Seth, Was very understanding and patient.

Customer representative are very rude. I called to cancel my policy but the rep was not willing to cancel instead was talking very rudely.
Bad Customer Service.

Very friendly and answered my questions. Very professional.

Easier to talk, understand.

Very easy to place a claim, quick response, and great communication. The service company in my area is good but not very good with communication - though they do their work quickly. I had an issue with my fridge and a part needs to be ordered but the tech did not say what part, what is wrong with it, when it could possibly come in, if it is available, or if we will need to replace it (due to age).

I am giving 2 star just because their support team is good in scheduling visits for any issue, else its Zero.
Other than that there is nothing great , every time technician comes charges 65$ look at the problem submit a claim and believe what claim is denied and they this is not covered. Its 4th time i wasted 65$ for each visit.

I had my patio tap broken, they its outside the house and is not covered.

I had seepage smell in my powder bath, they said it is not covered

The dishwasher water is coming out through aerator, they unblocked the drain pipe and told aerator drain pipe is broken or have a hole which is again not covered.

Every time i gave 65$ and went with local handyman again to fix it.

My friends have also taken the same luckily they got it covered onetime as the issue is Major , the dishwasher motor itself is gone.

I am thinking this choice warranty only provide claims for major issues/ breakdowns. For a home which is 6/7 years old , generally nothing major happens not worth for us , very much disappointed

The two guys were very nice and professional. Haven’t heard from insurance company yet to see if they are going to fix the issue.