Choice Home Warranty Reviews 

61,669
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 9,880 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and technicians for being exceptionally polite, professional, and very knowledgeable when handling service appointments at home. Many people also highlight the fast service, noting that professionals arrive promptly and complete repairs very efficiently to resolve unexpected household issues. However, some customers also noted frustrating experiences regarding unexpected claim denials and very slow communication from the support teams. A few reviewers mentioned experiencing long delays when trying to get critical repairs approved, while others felt that representatives were unhelpful or provided confusing reasons for rejecting coverage on standard claims.

What people talk about most

Service

Clients share ambiguous opinions on service. While some consumers report prompt scheduling and professional... See more

Staff

Reviewers mention positive feedback about staff, consistently describing technicians and representatives as... See more

Claim

People report ambiguous experiences with claim processing, highlighting widespread frustration over denials.... See more

Customer service

Consumers find customer service to be mixed, experiencing significant frustration with long hold times and... See more

Warranty

Users describe ambiguous interactions with warranty coverage, reflecting highly divided opinions. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the time it took to submit the claim, then to provide status of my claim as it progressed through the system. Then, the Tech was at my door assesing my issue was exremley impressive. Then t... See more

Rated 5 out of 5 stars

Our 20+ year home is suddenly showing it's age. We've been with Choice Home Warranty two years. It's been our experience that each of our eight service calls have been very successful, as timely as... See more

Rated 5 out of 5 stars

I was offered an even better deal than I thought I would get with my purchase - and Simon Louz arranged for an even better offer than I thought possible! I'm definitely telling my kids and siblings... See more

Rated 5 out of 5 stars

Great experience with Choice Home Warranty. They were incredibly easy to contact, and I got a quick response right away. The technician came out for service on August 25, 2026, and handled everything... See more


Company details

  1. Insurance Agency
  2. Financial Consultant

Written by the company

Choice Home Warranty plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. A policy holder calls our claims center and pays a modest service call fee per claim when a problem or repair need arises

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

62K reviews

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3.9

All reviews

(61,669)

9,349 reviews in the last 12 months

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Rated 5 out of 5 stars

Garbage disposal replacement

The gentleman who serviced my garbage disposal was Travis. He was efficient, he put the proper disposal in that was needed for my home, and he was very polite. It was nice to have him represent the company.

1 September 2026
Rated 4 out of 5 stars

Oskar's CHW review

Coverage looks great however the only thing I don't like is that I was not able to use my checking account as a method of payment they only take debt or credit card that is the only thing I'm not happy with.

2 September 2026
Rated 5 out of 5 stars

Great Ease of Service

The online registration for a service request is simple. I never had to speak to a person. You sent a top notch repair service company. Two visits (one to identify the issue and order the part) and one to install the computer chip in the refrigerator - 10 mins, and it is all working perfectly.

1 September 2026
Rated 5 out of 5 stars

We have had trouble with our salt water…

We have had trouble with our salt water system, it is almost 9 years old and the parts have failed one at a time. Choice Warranty really stepped up. They sent us an excellent pool owner that has replaced the pump, the salt cell and we are waiting to have the timer replaced. We are very pleased with their service

30 August 2026
Rated 1 out of 5 stars

Would not pay for fixing hvac system…

Would not pay for fixing hvac system after they said they would cover invoices that we paid directly to local suppliers as they had no one locally on their books. An email to over 30o of their employees plus a bbb complaint finally got them to to pay the $500. Customer service was awful. Sadly this is not a warranty company...it is a con artist company. I WILL NEVER ADVISE ANYONE TO CHOOSE CHOICE!!!

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Adam was very informative and very…

Adam was very informative and very respectful to me. He was not pushy nor did he pressure me at all. I really appreciated his attitude. I had called Choice about two weeks ago and I unfortunately had a very bad experience with the representative that I spoke with.

2 September 2026

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