Chesneys Reviews 

I have dealt with Chesneys for many years and I have never been disappointed in their communication and customer service. I can highly recommend the company of Chesneys.

Chesneys understood my problem straight away and Nilesh from technical video called me to go through resolving the issue, step by step. Excellent service with great technical understanding of the issue and resolution. Thank you

What a fabulous customer experience. We have a very old model which needed to serious servicing and a lot of replacment parts. Stuart at Chesney researched every option and provided step by step support to allow us to get it refurbished . Cannot recommend highly enough

This is how customer service should be, I contacted Chesney’s regarding a long since discontinued log burner, I wasn’t actually making a purchase and they could quite easily ignored my request for some information but Stuart has been an absolute star, answering my questions and bending over backward to find the information needed, first rate company I wouldn’t hesitate to purchase or recommend your services thank you Stuart.
Clare

Amazing customer service from Chris Bevan.
Finished surround is of the highest standard.
Delighted

The brand is great and the product I've purchased is of phenomenal quality.

Chesneys fireplaces and the company itself are first class in every way. We couldn’t recommend them high enough. Stuart at the Nottingham HQ has bent over backwards to help us, he is a credit to the business.
Dean and Nilesh could not have been more helpful on delivery and installation. Immaculate workers, very conscientious, clean and tidy. Our next stove will be coming from Chesneys as their quality of service and aftercare is faultless. Well done Chesneys 10/10

We enjoy the beautiful new fireplace we bought from Chesneys.
We appreciate the helpful, friendly and attentive service we received from Naeema at Chesneys, Finchley Road.
The installers who did the work in our house were professional and efficient. All in all, we had a very good experience.

End to end service, 5*. From initial visit to the showroom and meeting Nick - incredibly professional, knowledgeable and thoughtful about our needs and what we were looking to achieve. 5* service followed through to delivery with Jay and his team - end result being a high quality product and all in, a very positive experience. I'm grateful to our architect for putting us in touch with the team.

Naemaa was very helpful in guiding me. Great collection.

Is the best product
I’m enjoying every evening

A dreadful experience. Started last Autumn. Too many Third Party Contractors. Total lack of internal communication was evident alongside appalling communication with me the Client. Terrible experience and I would not recommend Chesneys at all.

Our experience with Naeena at the Finchley Road showroom was excellent in all aspects. She listened to our requirements and restrictions, was informative and patient and very helpful. Highly recommend

Straightforward, helpful, and overall a very pleasant experience.

My second installation of a Chesney's log burner and it was flawless. Excellent communication from both the Chesney's office and from the fitter. An initial site visit was conducted promptly and a detailed explanation was given On the day of installation all went well with the fitters working tidily and swiftly. A beautiful finish to the remodelled fireplace and a quick test of the log burner left me a very, very satisfied customer.

Bought a couple Chesneys fireplaces. Both fireplaces are lovely. However, what was really exceptional was the service. Despite multiple changes / tweaks from us, nothing was too much trouble and all questions were answered quickly. Would definitely recommend Chesneys.

Having our new Chesney has been one of the most satisfying additions to our new home. The build quality and overall appearance is just what we wanted. Lighting this wood burner gives us so much pleasure and although comparatively small gives out an exceptional heat and is a joy to look at. Thanks Chesney.

Great Staff to deal with, brilliant products and I highly recommend Chesney's.

Chesneys provided an excellence service from the very start of our dealings with them. The site visit to our home and expert advice on our requirement was followed by a prompt estimate and schedule of works. This allowed us to plan a program which involved four different services - chimneysweep, carpet fitters, installers and the Chesney product team. They were always available on the phone to answer any queries we had, make recommendations for other service suppliers and to guide us through the various phases. The result was a seamless hitch-free experience with all the timelines being met and the costs coming in on target with the estimate. The log fire is working a treat. Chesneys are deservedly a worthy recipient of a 5 star grading.

The product never worked. No replacement possible as all faulty - word has it that Chesneys are going to have to make a new model to rectify the inherent fault. No information coming from sales reps. Info black out for nearly quarter of a year - not good